Details
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Type:
Bug
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Status:
Closed
(View Workflow)
-
Priority:
Normal
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Resolution: Fixed
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Affects Version/s: None
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Fix Version/s: None
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Component/s: FN
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Labels:None Labels
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Customer:OMAN-Tel
Description
updateCustomerInfo API is not working
Shamim was supposed to review the updateCustomerInfo API, but he just informed me that it is not working and that it needs to be reviewed with you.
Kindly check what can be done from your side as well.
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ser="http://server.api.nep.mobinets.com/">
<soapenv:Header/>
<soapenv:Body>
<ns3:updateCustomerInfo xmlns:ns3="http://server.api.nep.mobinets.com/">
<subscriberNo>9999200</subscriberNo>
<fullName>Tester Milestone 2</fullName>
<address>Muscat MUSCAT null Flat:1, Way:1, Building:1 2746 130</address>
<contractNumber>116327935</contractNumber>
<firstContactNumber>99557108</firstContactNumber>
<secondContactNumber>null</secondContactNumber>
<customerId>1352328</customerId>
<customerGroup> </customerGroup>
<customerCategory>Fixed-Business - Small</customerCategory>
<accountNo>11632793</accountNo>
<postalCode>130</postalCode>
<postalArea>130</postalArea>
<billFname>null</billFname>
<billLname>null</billLname>
<custAddress1>2746</custAddress1>
<custAddress3>Flat:1, Way:1, Building:1</custAddress3>
<remark>null</remark>
<titleCj>null</titleCj>
<billMinit>null</billMinit>
<billTitle>null</billTitle>
<arTiltleCj>null</arTiltleCj>
<arBillFnameCj>null</arBillFnameCj>
<arBillMinitCj>null</arBillMinitCj>
<arBillTitleCj>null</arBillTitleCj>
<arBillLnameCj>null</arBillLnameCj>
<woNo>1509082019</woNo>
<customerContactNo1>99557108</customerContactNo1>
<customerContactNo2>null</customerContactNo2>
<customerEmail>ahmed.alabri@baitqanoon.com</customerEmail>
</ns3:updateCustomerInfo>
</soapenv:Body>
</soapenv:Envelope>
Attachments
Activity
| Field | Original Value | New Value |
|---|---|---|
| Gantt Options | Milestone (set to milestone: having a due date but zero effort) | |
| Planned Start | 2026-03-03 24:00 (milestone: set planned start date to due date) | |
| Planned End | 2026-03-03 24:00 (milestone: set planned end date to due date) |
| Assignee | Hassan Abdine [ habdine ] | Ayed Bada [ abada ] |
| Status | Open Bug [ 10108 ] | Dev Scheduled [ 10014 ] |
| Status | Dev Scheduled [ 10014 ] | Implementation in progress [ 10016 ] |
| Assignee | Ayed Bada [ abada ] | Zein Trabelsi [ ztrabelsi ] |
| Assignee | Zein Trabelsi [ ztrabelsi ] | Ayed Bada [ abada ] |
| Status | Implementation in progress [ 10016 ] | To Be Released [ 10400 ] |
| Status | To Be Released [ 10400 ] | Ready for QA [ 10023 ] |
| Assignee | Ayed Bada [ abada ] | Mbaye Lo [ mbayel ] |
| Status | Ready for QA [ 10023 ] | QA In Progress [ 10015 ] |
| Status | QA In Progress [ 10015 ] | Closed [ 6 ] |
| Resolution | Fixed [ 1 ] |
| Remaining Estimate | 0 minutes [ 0 ] | |
| Time Spent | 2 hours [ 7200 ] | |
| Worklog Id | 293720 [ 293720 ] |
| Baseline Start | 2026-03-03 24:00 (set baseline based of initial work logging) | |
| Baseline End | 2026-03-03 24:00 (set baseline based of initial work logging) |
| Time Spent | 2 hours [ 7200 ] | 1 day, 2 hours [ 36000 ] |
| Worklog Id | 293721 [ 293721 ] |
| Worklog Id | 293721 [ 293721 ] |
| Time Spent | 1 day, 2 hours [ 36000 ] | 1 day, 5 hours [ 46800 ] |
| Worklog Id | 293723 [ 293723 ] |
| Time Spent | 1 day, 5 hours [ 46800 ] | 1 day, 7 hours [ 54000 ] |
| Worklog Id | 293726 [ 293726 ] |
| Time Spent | 1 day, 7 hours [ 54000 ] | 2 days, 1 hour [ 61200 ] |
| Worklog Id | 293726 [ 293726 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
20h 53m | 1 | Zein Trabelsi | 04/Mar/26 9:11 AM | |||||
|
5s | 1 | Zein Trabelsi | 04/Mar/26 9:12 AM | |||||
|
2d 2h 27m | 1 | Zein Trabelsi | 06/Mar/26 11:39 AM | |||||
|
52s | 1 | Khaled Khalil | 06/Mar/26 11:40 AM | |||||
|
3d 1h 29m | 1 | Mbaye Lo | 09/Mar/26 1:09 PM | |||||
|
18s | 1 | Mbaye Lo | 09/Mar/26 1:10 PM |
|
Links Hierarchy |
Documentation
|
Documentation
Salam Mbaye find below Request sample for this API :
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ser="http://server.api.nep.mobinets.com/">
<soapenv:Header/>
<soapenv:Body>
<ns3:updateCustomerInfo xmlns:ns3="http://server.api.nep.mobinets.com/">
<subscriberNo>920309</subscriberNo>
<customerContactNo1>27344616</customerContactNo1>
<customerContactNo2>27344616</customerContactNo2>
<customerEmail>ahmed.alabri@baitqanoon.com</customerEmail>
</ns3:updateCustomerInfo>
</soapenv:Body>
</soapenv:Envelope>
All other fields are not used .
After execution , open subscriber/mpls details report, filter by the subscriber number and check if above three informations have been modified .
NB : this api works only which subscribers where the field "CE Router" is not empty.