Details
-
Type:
CR
-
Status:
Closed
(View Workflow)
-
Priority:
Normal
-
Resolution: Done
-
Component/s: SRD
-
Customer:OMAN-Tel
Description
we require the below changes :-
• CUSTOM Task should be created as well for mobile coverage requests.
• SLA Duration to be upto only one decimal point.
• CUSTOM_TAS_FIXED and CUSTOM_TAS_MOBILE task to be created to enable the team to have a separate view of fixed and mobile and have the flexibility extract a combined report for the TAS performance.
• ADD a column for the same report to show SLA exceeded flag (True / False)
Attachments
Cancelled
Activity
| Field | Original Value | New Value |
|---|---|---|
| Gantt Options | Milestone (set to milestone: having a due date but zero effort) | |
| Planned Start | 2025-01-21 24:00 (milestone: set planned start date to due date) | |
| Planned End | 2025-01-21 24:00 (milestone: set planned end date to due date) |
| Summary | New requirements for SLA Report | New requirements for SLA Task Report |
| Summary | New requirements for SLA Task Report | New requirements for SLA Tasks Report |
| Labels | SRD |
| Assignee | Khaled Khalil [ kkhalil ] | Sara Saddik [ ssaddik ] |
| Remaining Estimate | 0 minutes [ 0 ] | |
| Time Spent | 3 hours [ 10800 ] | |
| Worklog Id | 260731 [ 260731 ] |
| Baseline Start | 2025-01-21 24:00 (set baseline based of initial work logging) | |
| Baseline End | 2025-01-21 24:00 (set baseline based of initial work logging) |
| Time Spent | 3 hours [ 10800 ] | 6 hours [ 21600 ] |
| Worklog Id | 260911 [ 260911 ] |
| Time Spent | 6 hours [ 21600 ] | 1 day, 3 hours [ 39600 ] |
| Worklog Id | 261344 [ 261344 ] |
| Status | Opened [ 1 ] | Pending Requirements [ 10300 ] |
| Status | Pending Requirements [ 10300 ] | Pending Design Session [ 10112 ] |
| Assignee | Sara Saddik [ ssaddik ] | Khaled Khalil [ kkhalil ] |
| Status | Pending Design Session [ 10112 ] | Dev Scheduled [ 10014 ] |
| Status | Dev Scheduled [ 10014 ] | Implementation in progress [ 10016 ] |
| Status | Implementation in progress [ 10016 ] | Dev Paused [ 10017 ] |
| Assignee | Khaled Khalil [ kkhalil ] | Sara Saddik [ ssaddik ] |
| Status | Dev Paused [ 10017 ] | Implementation in progress [ 10016 ] |
| Attachment | LS-165.rar [ 106901 ] |
| Time Spent | 1 day, 3 hours [ 39600 ] | 1 day, 7 hours [ 54000 ] |
| Worklog Id | 264800 [ 264800 ] |
| Time Spent | 1 day, 7 hours [ 54000 ] | 2 days, 7 hours [ 82800 ] |
| Worklog Id | 264801 [ 264801 ] |
| Status | Implementation in progress [ 10016 ] | To Be Released [ 10400 ] |
| Worklog Id | 264800 [ 264800 ] |
| Status | To Be Released [ 10400 ] | Ready for QA [ 10023 ] |
| Assignee | Sara Saddik [ ssaddik ] | Salem Dannawi [ sdannawi ] |
| Assignee | Salem Dannawi [ sdannawi ] | Sara Saddik [ ssaddik ] |
| Status | Ready for QA [ 10023 ] | QA In Progress [ 10015 ] |
| Assignee | Sara Saddik [ ssaddik ] | Abir Messaikeh [ amessaikeh ] |
| Status | QA In Progress [ 10015 ] | Bug/s Found [ 10208 ] |
| Time Spent | 2 days, 7 hours [ 82800 ] | 3 days, 3 hours [ 97200 ] |
| Worklog Id | 265737 [ 265737 ] |
| Attachment | example2.png [ 107920 ] |
made changes -
| Attachment | RE LS-165_New requirements for SLA Tasks Report.msg [ 109510 ] |
| Time Spent | 3 days, 3 hours [ 97200 ] | 4 days, 3 hours [ 126000 ] |
| Worklog Id | 267503 [ 267503 ] |
| Attachment | SlaProcess.rar [ 109524 ] |
| Time Spent | 4 days, 3 hours [ 126000 ] | 1 week, 1 hour [ 147600 ] |
| Worklog Id | 267512 [ 267512 ] |
| Component/s | SRD [ 16202 ] |
| Status | Bug/s Found [ 10208 ] | Closed [ 6 ] |
| Resolution | Done [ 10000 ] |