Details
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Type:
CR
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Status:
Closed
(View Workflow)
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Priority:
Normal
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Resolution: Done
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Component/s: SRD
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Customer:OMAN-Tel
Description
we require the below changes :-
• CUSTOM Task should be created as well for mobile coverage requests.
• SLA Duration to be upto only one decimal point.
• CUSTOM_TAS_FIXED and CUSTOM_TAS_MOBILE task to be created to enable the team to have a separate view of fixed and mobile and have the flexibility extract a combined report for the TAS performance.
• ADD a column for the same report to show SLA exceeded flag (True / False)
Attachments
Cancelled
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- Trace
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- Time Spent:
- 3 hours
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- reading the requirements and investigate them.
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- Time Spent:
- 3 hours
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reading the code and working on changing the name of Custom TAS
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- Time Spent:
- 5 hours
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Implementing the below points:
- SLA Duration to be upto only one decimal point.
- ADD a column for the same report to show SLA exceeded flag (True / False).
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- Time Spent:
- 4 hours
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checking the issue of the assignee and sending an email about it.