[LS-165] New requirements for SLA Tasks Report - Mobinets-JIRA

Details

Type: CR
Status: Closed (View Workflow)
Priority: Normal
Resolution: Done
Component/s: SRD
Labels:
- SRD
- Labels

Customer:

OMAN-Tel

Description

we require the below changes :-

• CUSTOM Task should be created as well for mobile coverage requests.
• SLA Duration to be upto only one decimal point.
• CUSTOM_TAS_FIXED and CUSTOM_TAS_MOBILE task to be created to enable the team to have a separate view of fixed and mobile and have the flexibility extract a combined report for the TAS performance.
• ADD a column for the same report to show SLA exceeded flag (True / False)

Attachments

LS-165.rar

15/Apr/25 5:18 AM

19 kB

Aya Said
RE LS-165_New requirements for SLA Tasks Report.msg

21/May/25 5:36 AM

1.10 MB
SlaProcess.rar

21/May/25 11:29 AM

12 kB

Sara Saddik

example2.png

98 kB

29/Apr/25 1:37 PM

Sub-Tasks

1.	New requirements for SLA Tasks Report Design Session	Cancelled	Khaled Khalil	Move down
2.	New requirements for SLA Report Requirements Writing	Cancelled	Khaled Khalil	Move up Move down
3.	New requirements for SLA Tasks Report : Testing	Cancelled	Khaled Khalil	Move up

Activity

Invalid license: EXPIRED

People

Assignee:

Abir Messaikeh

Reporter:

Salem Dannawi

Votes:

0 Vote for this issue

Watchers:

6 Start watching this issue

Dates

Due:

21/Jan/25

Created:

17/Jan/25 7:40 AM

Updated:

19/Jun/25 10:55 AM

Resolved:

19/Jun/25 10:55 AM

Planned Start:

21/Jan/25 12:00 AM

Planned End:

21/Jan/25 12:00 AM

Actual Start:

13/Feb/25 4:58 AM

Date of Baselining:

14/Feb/25 5:00 AM

Time Tracking

Estimated:

Not Specified

Remaining:

Logged:

1w 1h

Include sub-tasks

Agile

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New requirements for SLA Tasks Report