Details
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Type:
Bug
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Status:
Closed
(View Workflow)
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Resolution: Fixed
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Component/s: None
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Customer:OMAN-Tel
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Product:NEP
Description
Customer is complaining that NEP doesn't allow to edit (change name, change ID) on CPE routers if it is configured on a service account.
with error ServiceAcciyntNE Relation already in use
the customer has to do
1. Remove the configured service account
2. Then save it
3. Then do the edit on CPE router
4. Then re add the service account.
5. Then Save It
Customer is asking for a solution to be able to edit directly as it is problematic situation for him
Could you please provide timeline?
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applied on PROD
From: Hatem Abdulrehman Ahmed Al Khan <Hatem.Khan@omantel.om>
Sent: Wednesday, March 26, 2025 11:22 AM
To: Khaled Ayoubi <khaled.ayoubi@omantel.om>
Cc: NGOSS_Support <NGOSS_Support@omantel.om>; Mohamed Sultan Sulaiman AL Busaidi <mohamed.busaidi@omantel.om>; Abir Messaikeh <Abir.Messaikeh@nuiva.com>; Abdul Rahim Said Mohammed Al Maskari <AbdulRahim.Maskari@omantel.om>; Al Anoud Rashid Saif Al Isaee <Al.ALIsaee@omantel.om>; Ahad Siddiqui <Ahad.Siddiqui@mobinets.com>; Bassem Sabbagh <bassem.sabbagh@mobinets.com>
Subject: Re: update CPE details
thanks dear @Khaled Ayoubi,
its fine now.
Please note that needed changes are done.
Patch is needed:3.7.0.1274