L3 Support
  1. L3 Support
  2. LS-165 New requirements for SLA Tasks Report
  3. LS-312

New requirements for SLA Tasks Report Design Session

        Details

        • Type: Technical task Technical task
        • Status: Cancelled Cancelled (View Workflow)
        • Priority: Normal Normal
        • Resolution: Cancelled
        • Component/s: None
        • Labels:
        • Customer:
          OMAN-Tel

          Description

          we require the below changes :-

          • CUSTOM Task should be created as well for mobile coverage requests.
          • SLA Duration to be upto only one decimal point.
          • CUSTOM_TAS_FIXED and CUSTOM_TAS_MOBILE task to be created to enable the team to have a separate view of fixed and mobile and have the flexibility extract a combined report for the TAS performance.
          • ADD a column for the same report to show SLA exceeded flag (True / False)

            Activity

            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Bug Open Bug Cancelled Cancelled
            		106d 6h 10m 1 Abir Messaikeh 18/Jul/25 3:42 PM
            Cancel

              People

              • Assignee:
                Khaled Khalil
                Reporter:
                Salem Dannawi
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