Details
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Type:
Bug
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Status:
Closed
(View Workflow)
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Resolution: Fixed
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Component/s: NEP
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Customer:OMAN-Tel
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Severity:Minor
Description
Frequent disconnection for NEP Client prod.
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to check if same behavioe after patch 3.7.0.1298 with change done by khalil ALbanna
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Abir Messaikeh
added a comment - to check if same behavioe after patch 3.7.0.1298 with change done by khalil ALbanna
Issue still not resolved
Show
Abir Messaikeh
added a comment - Issue still not resolved
a possible fix is added in Build 3.7.0.1306 (Jun 4, 2025 5:04:18 PM)
to be verified once applied on PROD
Show
Abir Messaikeh
added a comment - a possible fix is added in Build 3.7.0.1306 (Jun 4, 2025 5:04:18 PM)
to be verified once applied on PROD
Issue resolved after patch applied on PROD
Lately we have been facing a common issue for all NEP Client users where they are facing disconnection of the session from Citrix Client and application shuts down , upon escalationto L3 team , they have requested to provide Client debug logs which require us to enable a custom configuration in the java console settings of the Citrix app [ since NEP is a java client this is similar to enabling web inspect for browsers ] .
To proceed with this issue debugging we require an approval from Infra team Mr. @Dhafir Saif Hammad Alkalbani to allow enabling this function for a specific set of users temporarily to allow us to capture the required logs in order to resolve the issue