L3 Support
  1. L3 Support
  2. LS-409

Error Report is not Appearing after 21st of May 2025 in ZAIN KSA Production 3.x

        Details

        • Customer:
          Zain KSA 3.X

          Description

          Error Report is not Appearing after 21st of May 2025 in ZAIN KSA Production 3.x

            Activity

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            Azmat Ali made changes -
            Field Original Value New Value
            Gantt Options Milestone (set to milestone: having a due date but zero effort)
            Planned Start 2025-05-26 24:00 (milestone: set planned start date to due date)
            Planned End 2025-05-26 24:00 (milestone: set planned end date to due date)
            Azmat Ali made changes -
            Attachment server.log.2025-05-23.tgz [ 109807 ]
            Attachment server.log.2025-05-24.tgz [ 109808 ]
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            Azmat Ali added a comment -

            Khaled Khalil, Please assign someone to get check the same.

            Show
            Azmat Ali added a comment - Khaled Khalil , Please assign someone to get check the same.
            Permalink
            Diana Hamdouche logged work - 27/May/25 12:00 AM
            • Time Spent:
              1 day
               

              .

            Azmat Ali made changes -
            Attachment XML Name Snap.png [ 109902 ]
            Khaled Khalil made changes -
            Assignee Khaled Khalil [ kkhalil ] Diana Hamdouche [ dhamdouche ]
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            Diana Hamdouche added a comment -

            The issue was clear in logs
            Based on this error, please find the below:
            148 XML imports are currently present in the importer_report table with IMPORT_DATE < '15-MAY-25'.
            Each of these imports has associated error details stored in the import_error table.

            These tables are exceeded their table space and need to be cleaned.
            A cleanup script has been prepared to safely delete all records older than 15-MAY-25 from both tables.
            Please, apply it carefully

            Show
            Diana Hamdouche added a comment - The issue was clear in logs Based on this error, please find the below: 148 XML imports are currently present in the importer_report table with IMPORT_DATE < '15-MAY-25'. Each of these imports has associated error details stored in the import_error table. These tables are exceeded their table space and need to be cleaned. A cleanup script has been prepared to safely delete all records older than 15-MAY-25 from both tables. Please, apply it carefully
            Diana Hamdouche made changes -
            Attachment 20250527_Clean_Import_tables.zip [ 109907 ]
            Diana Hamdouche made changes -
            Attachment Screenshot 2025-05-27 100739.png [ 109909 ]
            Diana Hamdouche made changes -
            Assignee Diana Hamdouche [ dhamdouche ] Azmat Ali [ aali ]
            Diana Hamdouche made changes -
            Remaining Estimate 0 minutes [ 0 ]
            Time Spent 1 day [ 28800 ]
            Worklog Id 268036 [ 268036 ]
            Diana Hamdouche made changes -
            Baseline Start 2025-05-26 24:00 (set baseline based of initial work logging)
            Baseline End 2025-05-26 24:00 (set baseline based of initial work logging)
            Diana Hamdouche made changes -
            Status Open Bug [ 10108 ] Dev Scheduled [ 10014 ]
            Diana Hamdouche made changes -
            Status Dev Scheduled [ 10014 ] Implementation in progress [ 10016 ]
            Assignee Azmat Ali [ aali ] Diana Hamdouche [ dhamdouche ]
            Diana Hamdouche made changes -
            Status Implementation in progress [ 10016 ] To Be Released [ 10400 ]
            Khaled Khalil made changes -
            Status To Be Released [ 10400 ] Ready for QA [ 10023 ]
            Assignee Diana Hamdouche [ dhamdouche ] Azmat Ali [ aali ]
            Azmat Ali made changes -
            Status Ready for QA [ 10023 ] QA In Progress [ 10015 ]
            Azmat Ali made changes -
            Status QA In Progress [ 10015 ] Closed [ 6 ]
            Resolution Fixed [ 1 ]
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Bug Open Bug Dev Scheduled Dev Scheduled
            		22h 55m 1 Diana Hamdouche 27/May/25 9:56 AM
            Dev Scheduled Dev Scheduled Implementation in progress Implementation in progress
            		3s 1 Diana Hamdouche 27/May/25 9:56 AM
            Implementation in progress Implementation in progress To Be Released To Be Released
            		3s 1 Diana Hamdouche 27/May/25 9:56 AM
            To Be Released To Be Released Ready for QA Ready for QA
            		11m 27s 1 Khaled Khalil 27/May/25 10:08 AM
            Ready for QA Ready for QA QA In Progress QA In Progress
            		8d 19h 27m 1 Azmat Ali 05/Jun/25 5:35 AM
            QA In Progress QA In Progress Closed Closed
            		15s 1 Azmat Ali 05/Jun/25 5:35 AM
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              People

              • Assignee:
                Azmat Ali
                Reporter:
                Azmat Ali
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                Watchers:
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                Dates

                • Due:
                  Created:
                  Updated:
                  Resolved:
                  Planned Start:
                  Planned End:
                  Actual Start:
                  Date of Baselining:

                  Time Tracking

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                  Original Estimate - Not Specified
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                  Remaining:
                  Remaining Estimate - 0 minutes
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                  Logged:
                  Time Spent - 1 day
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