[LS-551] OT | HSRP IPs are not imported to NEP and Redundancy Report is showing Blank - Mobinets-JIRA

Details

Type: Bug
Status: Closed (View Workflow)
Priority: Normal
Resolution: Fixed
Component/s: NEP
Labels:

Customer:

OMAN-Tel
Complexity:
High
Severity:
Critical
Product:
NEP
REQUESTER:
INTERNAL

Description

Dear Khaled Khlil,
Please assign a resource to check for below issue.

It is found that, hsrp IPs are not getting imported to NEP. though it is showing as imported in NEP Import network Report.

SS are attached for your reference

Attachments

Hide
2025-07-28-07.37.16_OmanTel.zip

11/Aug/25 5:35 AM

2.80 MB

Aurobinda Panda
2025-07-28-07.37.16_OmanTel.xml 91.66 MB

Download Zip
Show

2025-07-28-07.37.16_OmanTel.zip

11/Aug/25 5:35 AM

2.80 MB

Aurobinda Panda

HSRP IP_XML.jpg

184 kB

06/Aug/25 6:12 AM
HSRP IP Missing in NEP.jpg

112 kB

06/Aug/25 6:12 AM
IP data in NEP.jpg

184 kB

06/Aug/25 6:12 AM
Network Element_NGN_XML.jpg

347 kB

06/Aug/25 6:12 AM
Redundancy Report Blank.jpg

13 kB

15/Oct/25 7:27 AM
Screenshot 2025-08-22 111353.png

16 kB

22/Aug/25 7:48 AM
Screenshot 2025-08-22 111403.png

16 kB

22/Aug/25 7:48 AM
Screenshot 2025-08-22 111412.png

16 kB

22/Aug/25 7:48 AM
Screenshot 2025-08-22 111420.png

17 kB

22/Aug/25 7:48 AM

Activity

Ascending order - Click to sort in descending order

Permalink

Aurobinda Panda logged work - 06/Aug/25 12:00 AM - edited

Time Spent:

2 hours

HSRP IP missing. Issue raised to L3.

Aurobinda Panda made changes - 06/Aug/25 6:12 AM

Field	Original Value	New Value
Gantt Options		Milestone (set to milestone: having a due date but zero effort)
Planned Start		2025-08-08 24:00 (milestone: set planned start date to due date)
Planned End		2025-08-08 24:00 (milestone: set planned end date to due date)

Khaled Khalil made changes - 06/Aug/25 7:25 AM

Component/s

NEP [ 16200 ]

Permalink

Nouha Mhadhbi logged work - 07/Aug/25 12:00 AM - edited

Time Spent:

5 hours

~~LS-551~~

Aurobinda Panda made changes - 08/Aug/25 3:13 PM

Remaining Estimate		0 minutes [ 0 ]
Time Spent		2 hours [ 7200 ]
Worklog Id	273831 [ 273831 ]

Aurobinda Panda made changes - 08/Aug/25 3:13 PM

Baseline Start		2025-08-08 24:00 (set baseline based of initial work logging)
Baseline End		2025-08-08 24:00 (set baseline based of initial work logging)

Aurobinda Panda made changes - 08/Aug/25 3:13 PM

Worklog Id

273831 [ 273831 ]

Permalink

Aurobinda Panda logged work - 11/Aug/25 12:00 AM

Time Spent:

30 minutes

XML uploaded.

Aurobinda Panda made changes - 11/Aug/25 5:35 AM

Attachment

2025-07-28-07.37.16_OmanTel.zip [ 115100 ]

Aurobinda Panda made changes - 11/Aug/25 10:23 AM

Time Spent	2 hours [ 7200 ]	2 hours, 30 minutes [ 9000 ]
Worklog Id	273917 [ 273917 ]

Hassan Abdine made changes - 13/Aug/25 12:26 PM

Status	Open Bug [ 10108 ]	Dev Scheduled [ 10014 ]
Assignee	Khaled Khalil [ kkhalil ]	Mustapha Al-Hage [ malhage ]

Hassan Abdine made changes - 21/Aug/25 7:38 AM

Assignee

Mustapha Al-Hage [ malhage ]

Marwan Kanaan [ mkanaan ]

Khaled Khalil made changes - 21/Aug/25 9:54 AM

Status	Dev Scheduled [ 10014 ]	Implementation in progress [ 10016 ]
Assignee	Marwan Kanaan [ mkanaan ]	Khaled Khalil [ kkhalil ]

Khaled Khalil made changes - 21/Aug/25 9:55 AM

Assignee

Khaled Khalil [ kkhalil ]

Marwan Kanaan [ mkanaan ]

Permalink

Marwan Kanaan logged work - 22/Aug/25 12:00 AM

Time Spent:

4 hours

I performed the initial import with debug enabled to identify the issue and noticed some routers were not imported because their router types did not exist. I connected to the production NEP to create the missing types locally, then re-imported using a clean version. Both imports completed successfully, so the issue appears to be related to the cleanup process.

Marwan Kanaan made changes - 22/Aug/25 7:48 AM

Attachment

Screenshot 2025-08-22 111420.png [ 116006 ]

Hide

Permalink

Marwan Kanaan added a comment - 22/Aug/25 7:48 AM

Dear @Aurobinda Panda,

Kindly note that the HSRP IPs were successfully imported locally on the clean version for two imports. Therefore, I expect that after the cleanup, the HSRP IPs will be imported correctly as well.

Best Regards,
Marwan Kanaan I Software Developer

Show

Marwan Kanaan added a comment - 22/Aug/25 7:48 AM Dear @Aurobinda Panda, Kindly note that the HSRP IPs were successfully imported locally on the clean version for two imports. Therefore, I expect that after the cleanup, the HSRP IPs will be imported correctly as well. ss ss ss ss Best Regards, Marwan Kanaan I Software Developer

Marwan Kanaan made changes - 22/Aug/25 7:48 AM

Attachment		Screenshot 2025-08-22 111353.png [ 116007 ]
Attachment		Screenshot 2025-08-22 111403.png [ 116008 ]
Attachment		Screenshot 2025-08-22 111412.png [ 116009 ]

Marwan Kanaan made changes - 22/Aug/25 7:50 AM

Status

Implementation in progress [ 10016 ]

To Be Released [ 10400 ]

Marwan Kanaan made changes - 22/Aug/25 7:54 AM

Time Spent	2 hours, 30 minutes [ 9000 ]	6 hours, 30 minutes [ 23400 ]
Worklog Id	275213 [ 275213 ]

Khaled Khalil made changes - 22/Aug/25 10:56 AM

Status	To Be Released [ 10400 ]	Ready for QA [ 10023 ]
Assignee	Marwan Kanaan [ mkanaan ]	Aurobinda Panda [ apanda ]

Nouha Mhadhbi made changes - 15/Sep/25 6:27 AM

Time Spent	6 hours, 30 minutes [ 23400 ]	1 day, 3 hours, 30 minutes [ 41400 ]
Worklog Id	277419 [ 277419 ]

Nouha Mhadhbi made changes - 15/Sep/25 6:32 AM

Worklog Id

277419 [ 277419 ]

Hide

Permalink

Aurobinda Panda added a comment - 17/Sep/25 12:45 PM

Still the IPs are not imported to NEP post XML import..

Show

Aurobinda Panda added a comment - 17/Sep/25 12:45 PM Still the IPs are not imported to NEP post XML import..

Aurobinda Panda made changes - 17/Sep/25 12:50 PM

Assignee

Aurobinda Panda [ apanda ]

Marwan Kanaan [ mkanaan ]

Abir Messaikeh made changes - 17/Sep/25 1:30 PM

Status	Ready for QA [ 10023 ]	QA In Progress [ 10015 ]
Assignee	Marwan Kanaan [ mkanaan ]	Abir Messaikeh [ amessaikeh ]

Abir Messaikeh made changes - 17/Sep/25 2:15 PM

Status	QA In Progress [ 10015 ]	Reopened [ 4 ]
Assignee	Abir Messaikeh [ amessaikeh ]	Khaled Khalil [ kkhalil ]
Resolution		Not Fixed [ 10200 ]

Hide

Permalink

Abir Messaikeh added a comment - 17/Sep/25 2:16 PM

Again related last XML and server log to be shared

Show

Abir Messaikeh added a comment - 17/Sep/25 2:16 PM Again related last XML and server log to be shared

Hassan Abdine made changes - 19/Sep/25 10:54 AM

Status	Reopened [ 4 ]	Dev Scheduled [ 10014 ]
Assignee	Khaled Khalil [ kkhalil ]	Marwan Kanaan [ mkanaan ]

Hide

Permalink

Marwan Kanaan added a comment - 07/Oct/25 6:53 AM

to be check if the solution of Ls-561 solved this issue

Show

Marwan Kanaan added a comment - 07/Oct/25 6:53 AM to be check if the solution of Ls-561 solved this issue

Marwan Kanaan made changes - 07/Oct/25 6:53 AM

Status	Dev Scheduled [ 10014 ]	Need More Info [ 10011 ]
Assignee	Marwan Kanaan [ mkanaan ]	Aurobinda Panda [ apanda ]

Marwan Kanaan made changes - 07/Oct/25 8:17 AM

Assignee

Aurobinda Panda [ apanda ]

Marwan Kanaan [ mkanaan ]

Marwan Kanaan made changes - 07/Oct/25 8:18 AM

Assignee

Marwan Kanaan [ mkanaan ]

Aurobinda Panda [ apanda ]

Permalink

Aurobinda Panda logged work - 09/Oct/25 12:00 AM

Time Spent:

1 hour

XML and IP data checked. Comment updated.

Aurobinda Panda made changes - 09/Oct/25 9:38 AM

Assignee

Aurobinda Panda [ apanda ]

Marwan Kanaan [ mkanaan ]

Hide

Permalink

Aurobinda Panda added a comment - 09/Oct/25 9:39 AM - edited

Will check the result post cleanup and XML import.

Show

Aurobinda Panda added a comment - 09/Oct/25 9:39 AM - edited Will check the result post cleanup and XML import.

Aurobinda Panda made changes - 09/Oct/25 9:49 AM

Time Spent	1 day, 3 hours, 30 minutes [ 41400 ]	1 day, 4 hours, 30 minutes [ 45000 ]
Worklog Id	279835 [ 279835 ]

Marwan Kanaan made changes - 13/Oct/25 8:12 AM

Assignee

Marwan Kanaan [ mkanaan ]

Aurobinda Panda [ apanda ]

Hide

Permalink

Aurobinda Panda added a comment - 14/Oct/25 11:05 AM

as checked, still IP missing in NEP

Show

Aurobinda Panda added a comment - 14/Oct/25 11:05 AM as checked, still IP missing in NEP

Permalink

Aurobinda Panda logged work - 15/Oct/25 12:00 AM

Time Spent:

30 minutes

Issue checked and discussed with L3.

Permalink

Marwan Kanaan logged work - 15/Oct/25 12:00 AM - edited

Time Spent:

4 hours

querying data from the production, old, and new .180 schemas for comparison and validation purposes

Aurobinda Panda made changes - 15/Oct/25 7:19 AM

Status

Need More Info [ 10011 ]

Open Bug [ 10108 ]

Aurobinda Panda made changes - 15/Oct/25 7:25 AM

Summary

OT | HSRP IPs are not imported to NEP for NGN Routers

OT | HSRP IPs are not imported to NEP and Redundancy Report is showing Blank

Aurobinda Panda made changes - 15/Oct/25 7:25 AM

Assignee

Aurobinda Panda [ apanda ]

Hassan Abdine [ habdine ]

Aurobinda Panda made changes - 15/Oct/25 7:27 AM

Attachment

Redundancy Report Blank.jpg [ 119802 ]

Khaled Khalil made changes - 15/Oct/25 10:41 AM

Assignee

Hassan Abdine [ habdine ]

Marwan Kanaan [ mkanaan ]

Aurobinda Panda made changes - 15/Oct/25 12:39 PM

Time Spent	1 day, 4 hours, 30 minutes [ 45000 ]	1 day, 5 hours [ 46800 ]
Worklog Id	280473 [ 280473 ]

Permalink

Marwan Kanaan logged work - 16/Oct/25 12:00 AM

Time Spent:

3 hours

Debugged and identified the root cause of the issue in the redundancy table, then implemented and verified the fix

Marwan Kanaan made changes - 16/Oct/25 5:13 AM

Time Spent	1 day, 5 hours [ 46800 ]	2 days, 1 hour [ 61200 ]
Worklog Id	280604 [ 280604 ]

Marwan Kanaan made changes - 16/Oct/25 5:13 AM

Worklog Id

280604 [ 280604 ]

Marwan Kanaan made changes - 16/Oct/25 11:03 AM

Status

Open Bug [ 10108 ]

Dev Scheduled [ 10014 ]

Marwan Kanaan made changes - 16/Oct/25 11:03 AM

Status

Dev Scheduled [ 10014 ]

Implementation in progress [ 10016 ]

Marwan Kanaan made changes - 16/Oct/25 11:03 AM

Status

Implementation in progress [ 10016 ]

To Be Released [ 10400 ]

Permalink

Basant Kumar logged work - 17/Oct/25 12:00 AM

Time Spent:

1 hour

Latest NEP patch 3.7.0.1366 has been successfully deployed on .102 platform

Marwan Kanaan made changes - 17/Oct/25 5:02 AM

Time Spent	2 days, 1 hour [ 61200 ]	2 days, 4 hours [ 72000 ]
Worklog Id	280713 [ 280713 ]

Marwan Kanaan made changes - 17/Oct/25 5:16 AM

Assignee

Marwan Kanaan [ mkanaan ]

Aurobinda Panda [ apanda ]

Hassan Abdine made changes - 17/Oct/25 6:05 AM

Status

To Be Released [ 10400 ]

Ready for QA [ 10023 ]

Abir Messaikeh made changes - 20/Oct/25 3:26 PM

Status	Ready for QA [ 10023 ]	QA In Progress [ 10015 ]
Assignee	Aurobinda Panda [ apanda ]	Abir Messaikeh [ amessaikeh ]

Abir Messaikeh made changes - 20/Oct/25 3:26 PM

Status	QA In Progress [ 10015 ]	Reopened [ 4 ]
Assignee	Abir Messaikeh [ amessaikeh ]	Khaled Khalil [ kkhalil ]

Hide

Permalink

Marwan Kanaan added a comment - 21/Oct/25 5:12 AM

Dear @Aurobinda Panda,

Kindly find the solution for the redundancy table included in patch 3.7.0.1366.

Show

Marwan Kanaan added a comment - 21/Oct/25 5:12 AM Dear @Aurobinda Panda, Kindly find the solution for the redundancy table included in patch 3.7.0.1366.

Marwan Kanaan made changes - 21/Oct/25 7:26 AM

Assignee

Khaled Khalil [ kkhalil ]

Marwan Kanaan [ mkanaan ]

Marwan Kanaan made changes - 21/Oct/25 7:26 AM

Status

Reopened [ 4 ]

Dev Scheduled [ 10014 ]

Hide

Permalink

Marwan Kanaan added a comment - 21/Oct/25 7:27 AM

need details why the ticket is reopend

Show

Marwan Kanaan added a comment - 21/Oct/25 7:27 AM need details why the ticket is reopend

Marwan Kanaan made changes - 21/Oct/25 7:27 AM

Status	Dev Scheduled [ 10014 ]	Rejected [ 10100 ]
Assignee	Marwan Kanaan [ mkanaan ]	Aurobinda Panda [ apanda ]

Hide

Permalink

Abir Messaikeh added a comment - 21/Oct/25 10:40 AM

Dear @Aurobinda Panda,

Kindly find the solution for the redundancy table included in patch 3.7.0.1366.

Show

Abir Messaikeh added a comment - 21/Oct/25 10:40 AM Dear @Aurobinda Panda, Kindly find the solution for the redundancy table included in patch 3.7.0.1366.

Abir Messaikeh made changes - 21/Oct/25 10:41 AM

Status

Rejected [ 10100 ]

Reopened [ 4 ]

Hide

Permalink

Abir Messaikeh added a comment - 21/Oct/25 10:41 AM

to be tested once patch applied

Show

Abir Messaikeh added a comment - 21/Oct/25 10:41 AM to be tested once patch applied

Basant Kumar made changes - 22/Oct/25 11:19 AM

Time Spent	2 days, 4 hours [ 72000 ]	2 days, 5 hours [ 75600 ]
Worklog Id	281152 [ 281152 ]

Permalink

Aurobinda Panda logged work - 29/Oct/25 12:00 AM

Time Spent:

1 hour

Data checked and reverted to L3 as redundancy report is available. HSRP data checking.

Hide

Permalink

Aurobinda Panda added a comment - 29/Oct/25 4:29 AM

As checked, Redundancy report is available now. Will check the HSRP IPs in NEP.

Show

Aurobinda Panda added a comment - 29/Oct/25 4:29 AM As checked, Redundancy report is available now. Will check the HSRP IPs in NEP.

Khaled Khalil made changes - 30/Oct/25 10:17 AM

Status	Reopened [ 4 ]	Dev Scheduled [ 10014 ]
Assignee	Aurobinda Panda [ apanda ]	Marwan Kanaan [ mkanaan ]

Khaled Khalil made changes - 30/Oct/25 10:17 AM

Status	Dev Scheduled [ 10014 ]	Implementation in progress [ 10016 ]
Assignee	Marwan Kanaan [ mkanaan ]	Khaled Khalil [ kkhalil ]

Khaled Khalil made changes - 30/Oct/25 10:17 AM

Status

Implementation in progress [ 10016 ]

To Be Released [ 10400 ]

Khaled Khalil made changes - 30/Oct/25 10:17 AM

Status	To Be Released [ 10400 ]	Ready for QA [ 10023 ]
Assignee	Khaled Khalil [ kkhalil ]	Aurobinda Panda [ apanda ]

Aurobinda Panda made changes - 30/Oct/25 10:45 AM

Time Spent	2 days, 5 hours [ 75600 ]	2 days, 6 hours [ 79200 ]
Worklog Id	282190 [ 282190 ]

Permalink

Aurobinda Panda logged work - 03/Nov/25 12:00 AM

Time Spent:

15 minutes

Data checked for HSRP

Hide

Permalink

Aurobinda Panda added a comment - 03/Nov/25 10:45 AM

HSRP IPs are now parsing in NEP. Ticket closed.

Show

Aurobinda Panda added a comment - 03/Nov/25 10:45 AM HSRP IPs are now parsing in NEP. Ticket closed.

Aurobinda Panda made changes - 03/Nov/25 10:45 AM

Time Spent	2 days, 6 hours [ 79200 ]	2 days, 6 hours, 15 minutes [ 80100 ]
Worklog Id	282460 [ 282460 ]

Aurobinda Panda made changes - 03/Nov/25 10:45 AM

Status

Ready for QA [ 10023 ]

QA In Progress [ 10015 ]

Aurobinda Panda made changes - 03/Nov/25 10:45 AM

Status	QA In Progress [ 10015 ]	Closed [ 6 ]
Resolution	Not Fixed [ 10200 ]	Fixed [ 1 ]

Transition

Time In Source Status

Execution Times

Last Executer

Last Execution Date

Dev Scheduled

Need More Info

17d 19h 58m

Marwan Kanaan

07/Oct/25 6:53 AM

Need More Info

Open Bug

8d 26m

Aurobinda Panda

15/Oct/25 7:19 AM

Open Bug

Dev Scheduled

8d 9h 58m

Marwan Kanaan

16/Oct/25 11:03 AM

QA In Progress

Reopened

44m 53s

Abir Messaikeh

20/Oct/25 3:26 PM

Dev Scheduled

Rejected

18s

Marwan Kanaan

21/Oct/25 7:27 AM

Rejected

Reopened

3h 13m

Abir Messaikeh

21/Oct/25 10:41 AM

Reopened

Dev Scheduled

11d 13h 15m

Khaled Khalil

30/Oct/25 10:17 AM

Dev Scheduled

Implementation in progress

7d 21h 28m

Khaled Khalil

30/Oct/25 10:17 AM

Implementation in progress

To Be Released

21h 55m

Khaled Khalil

30/Oct/25 10:17 AM

To Be Released

Ready for QA

22h 8m

Khaled Khalil

30/Oct/25 10:17 AM

Ready for QA

QA In Progress

33d 12h 22m

Aurobinda Panda

03/Nov/25 10:45 AM

QA In Progress

Closed

13s

Aurobinda Panda

03/Nov/25 10:45 AM

Invalid license: EXPIRED

People

Assignee:

Aurobinda Panda

Reporter:

Aurobinda Panda

Rejected By:

Marwan Kanaan

Votes:

0 Vote for this issue

Watchers:

3 Start watching this issue

Dates

Due:

08/Aug/25

Created:

06/Aug/25 6:12 AM

Updated:

03/Nov/25 10:45 AM

Resolved:

03/Nov/25 10:45 AM

Planned Start:

08/Aug/25 12:00 AM

Planned End:

08/Aug/25 12:00 AM

Actual Start:

08/Aug/25 12:00 AM

Date of Baselining:

08/Aug/25 3:13 PM

Time Tracking

Estimated:

Not Specified

Remaining:

Logged:

2d 6h 15m

Agile

View on Board

Drag and Drop