L3 Support
  1. L3 Support
  2. LS-587

Azerconnect | LBBK0277 - Missing RAN port at source

        Details

        • Customer:
          Azerconnect
        • Complexity:
          High
        • Severity:
          Major
        • REQUESTER:
          INTERNAL

          Description

          As checked in the Route Builder report there is a node “LBBK0277” showing Notrouted with Main Failure Reason as “Missing Ran port @Source.

          Pl find the attached doc with snippet.

            Activity

            Ascending order - Click to sort in descending order
            Permalink
            Daljeet Singh Virdi logged work - 21/Aug/25 12:00 AM
            • Time Spent:
              1 hour, 20 minutes
               

              Issue found and raise with L3

            DSVirdi made changes -
            Field Original Value New Value
            Gantt Options Milestone (set to milestone: having a due date but zero effort)
            Planned Start 2025-08-26 24:00 (milestone: set planned start date to due date)
            Planned End 2025-08-26 24:00 (milestone: set planned end date to due date)
            Daljeet Singh Virdi made changes -
            Attachment LBBK0277-Missing RAN port.docx [ 115909 ]
            Daljeet Singh Virdi made changes -
            Component/s NEP [ 16200 ]
            Daljeet Singh Virdi made changes -
            Labels service_routing
            Daljeet Singh Virdi made changes -
            REQUESTER INTERNAL [ 13601 ]
            Severity Major [ 11202 ]
            Complexity High [ 10103 ]
            Permalink
            Daljeet Singh Virdi logged work - 24/Aug/25 12:00 AM
            • Time Spent:
              10 minutes
               

              Ask L2 team to share logs

            Permalink
            Manjit Kumar logged work - 25/Aug/25 12:00 AM
            • Time Spent:
              4 hours
               

              Analyze the log to check the issue then informed to L3 for issue and shared required details.

            Daljeet Singh Virdi made changes -
            Remaining Estimate 0 minutes [ 0 ]
            Time Spent 1 hour, 20 minutes [ 4800 ]
            Worklog Id 275303 [ 275303 ]
            DSVirdi made changes -
            Baseline Start 2025-08-26 24:00 (set baseline based of initial work logging)
            Baseline End 2025-08-26 24:00 (set baseline based of initial work logging)
            Daljeet Singh Virdi made changes -
            Time Spent 1 hour, 20 minutes [ 4800 ] 1 hour, 30 minutes [ 5400 ]
            Worklog Id 275307 [ 275307 ]
            Manjit Kumar made changes -
            Time Spent 1 hour, 30 minutes [ 5400 ] 5 hours, 30 minutes [ 19800 ]
            Worklog Id 275917 [ 275917 ]
            Hassan Abdine made changes -
            Status Open Bug [ 10108 ] Dev Scheduled [ 10014 ]
            Assignee Khaled Khalil [ kkhalil ] Nouha Mhadhbi [ nmhadhbi ]
            Khaled Khalil made changes -
            Assignee Nouha Mhadhbi [ nmhadhbi ] Mustapha Al-Hage [ malhage ]
            Permalink
            Mustapha Al-Hage logged work - 06/Oct/25 12:00 AM
            • Time Spent:
              4 hours
               

              Exploring issue

            Permalink
            Mustapha Al-Hage logged work - 07/Oct/25 12:00 AM - edited
            • Time Spent:
              3 hours
               

              Trying to find what caused the issue, and checking implemented logic

            Mustapha Al-Hage made changes -
            Status Dev Scheduled [ 10014 ] Implementation in progress [ 10016 ]
            Mustapha Al-Hage made changes -
            Time Spent 5 hours, 30 minutes [ 19800 ] 1 day, 1 hour, 30 minutes [ 34200 ]
            Worklog Id 279572 [ 279572 ]
            Mustapha Al-Hage made changes -
            Time Spent 1 day, 1 hour, 30 minutes [ 34200 ] 1 day, 5 hours, 30 minutes [ 48600 ]
            Worklog Id 279573 [ 279573 ]
            Mustapha Al-Hage made changes -
            Remaining Estimate 0 minutes [ 0 ] 1 hour [ 3600 ]
            Time Spent 1 day, 5 hours, 30 minutes [ 48600 ] 1 day, 4 hours, 30 minutes [ 45000 ]
            Worklog Id 279573 [ 279573 ]
            Permalink
            Aurobinda Panda logged work - 16/Oct/25 12:00 AM
            • Time Spent:
              30 minutes
               

              Discussed issue with Abir and rechecked in NEP.

            Hide
            Permalink
            Aurobinda Panda added a comment -

            Waiting for feedback from L3.

            Show
            Aurobinda Panda added a comment - Waiting for feedback from L3.
            Aurobinda Panda made changes -
            Remaining Estimate 1 hour [ 3600 ] 30 minutes [ 1800 ]
            Time Spent 1 day, 4 hours, 30 minutes [ 45000 ] 1 day, 5 hours [ 46800 ]
            Worklog Id 280637 [ 280637 ]
            Permalink
            Mustapha Al-Hage logged work - 03/Nov/25 12:00 AM
            • Time Spent:
              1 day
               

              .

            Permalink
            Mustapha Al-Hage logged work - 04/Nov/25 12:00 AM
            • Time Spent:
              1 day
               

              .

            Permalink
            Daljeet Singh Virdi logged work - 05/Nov/25 12:00 AM
            • Time Spent:
              1 hour
               

              Validate the issue

            Permalink
            Mustapha Al-Hage logged work - 05/Nov/25 12:00 AM
            • Time Spent:
              1 day
               

              .

            Permalink
            Mustapha Al-Hage logged work - 06/Nov/25 12:00 AM
            • Time Spent:
              1 day
               

              .

            Permalink
            Manjit Kumar logged work - 06/Nov/25 12:00 AM
            • Time Spent:
              4 hours, 9 minutes
               

              Troubleshoot for dump related issue and archive old dump from destination and check why dump count is incorrect by doing manual task to identify the issue, also analyze the log

            Daljeet Singh Virdi made changes -
            Remaining Estimate 30 minutes [ 1800 ] 0 minutes [ 0 ]
            Time Spent 1 day, 5 hours [ 46800 ] 1 day, 6 hours [ 50400 ]
            Worklog Id 282713 [ 282713 ]
            Mustapha Al-Hage made changes -
            Time Spent 1 day, 6 hours [ 50400 ] 2 days, 6 hours [ 79200 ]
            Worklog Id 282724 [ 282724 ]
            Mustapha Al-Hage made changes -
            Time Spent 2 days, 6 hours [ 79200 ] 3 days, 6 hours [ 108000 ]
            Worklog Id 282725 [ 282725 ]
            Mustapha Al-Hage made changes -
            Time Spent 3 days, 6 hours [ 108000 ] 4 days, 6 hours [ 136800 ]
            Worklog Id 282726 [ 282726 ]
            Mustapha Al-Hage made changes -
            Time Spent 4 days, 6 hours [ 136800 ] 1 week, 6 hours [ 165600 ]
            Worklog Id 282727 [ 282727 ]
            Manjit Kumar made changes -
            Time Spent 1 week, 6 hours [ 165600 ] 1 week, 1 day, 2 hours, 9 minutes [ 180540 ]
            Worklog Id 282825 [ 282825 ]
            Permalink
            Daljeet Singh Virdi logged work - 11/Nov/25 12:00 AM
            • Time Spent:
              1 hour, 30 minutes
               

              Discussion with L3 and as per him ask L2 to provide the xml to check the same

            Hide
            Permalink
            Abir Messaikeh added a comment -

            xml link to be used
            https://mobinets-my.sharepoint.com/:u:/p/manjit_kumar/ETj9a3ZsGuVMrOQodkX2x7MBUch3PRhc1YRtROmmW8_m7A?e=pOlPDv

            Show
            Abir Messaikeh added a comment - xml link to be used https://mobinets-my.sharepoint.com/:u:/p/manjit_kumar/ETj9a3ZsGuVMrOQodkX2x7MBUch3PRhc1YRtROmmW8_m7A?e=pOlPDv
            Permalink
            Aurobinda Panda logged work - 25/Nov/25 12:00 AM
            • Time Spent:
              10 minutes
               

              discussion with Abir and Manjit for the requirement

            Aurobinda Panda made changes -
            Time Spent 1 week, 1 day, 2 hours, 9 minutes [ 180540 ] 1 week, 1 day, 2 hours, 19 minutes [ 181140 ]
            Worklog Id 284320 [ 284320 ]
            Permalink
            Manjit Kumar logged work - 26/Nov/25 12:00 AM - edited
            • Time Spent:
              4 hours, 33 minutes
               

              Checked the application status along with analyze the log then troubleshoot for copy dump from source path to destination and done changes in script, will check tomorrow to see the status of changes, also convert XML to csv and shared to L3, also upload CSV.

            Permalink
            Aurobinda Panda logged work - 26/Nov/25 12:00 AM
            • Time Spent:
              1 hour
               

              Data checked in NEP. Old node removed from NEP.

            Manjit Kumar made changes -
            Time Spent 1 week, 1 day, 2 hours, 19 minutes [ 181140 ] 1 week, 1 day, 6 hours, 37 minutes [ 196620 ]
            Worklog Id 284437 [ 284437 ]
            Manjit Kumar made changes -
            Time Spent 1 week, 1 day, 6 hours, 37 minutes [ 196620 ] 1 week, 1 day, 6 hours, 52 minutes [ 197520 ]
            Worklog Id 284437 [ 284437 ]
            Manjit Kumar made changes -
            Worklog Id 284437 [ 284437 ]
            Aurobinda Panda made changes -
            Time Spent 1 week, 1 day, 6 hours, 52 minutes [ 197520 ] 1 week, 1 day, 7 hours, 52 minutes [ 201120 ]
            Worklog Id 284441 [ 284441 ]
            Permalink
            Aurobinda Panda logged work - 27/Nov/25 12:00 AM
            • Time Spent:
              1 hour
               

              Data checked in NEP. RB report analysed.

            Permalink
            Daljeet Singh Virdi logged work - 27/Nov/25 12:00 AM
            • Time Spent:
              1 hour
               

              Check similar cases if there is any deletion cases

            Hide
            Permalink
            Aurobinda Panda added a comment -

            As checked the sample case is no more a valid case. I will check and share with you once a valid case is found.

            Show
            Aurobinda Panda added a comment - As checked the sample case is no more a valid case. I will check and share with you once a valid case is found.
            Aurobinda Panda made changes -
            Assignee Mustapha Al-Hage [ malhage ] Aurobinda Panda [ apanda ]
            Hide
            Permalink
            Khaled Khalil added a comment -

            As the case is not valid anymore we will reject the ticket

            Show
            Khaled Khalil added a comment - As the case is not valid anymore we will reject the ticket
            Khaled Khalil made changes -
            Status Implementation in progress [ 10016 ] Rejected [ 10100 ]
            Assignee Aurobinda Panda [ apanda ] Daljeet Singh Virdi [ dsvirdi ]
            Resolution Cancelled [ 10100 ]
            Aurobinda Panda made changes -
            Time Spent 1 week, 1 day, 7 hours, 52 minutes [ 201120 ] 1 week, 2 days, 52 minutes [ 204720 ]
            Worklog Id 284637 [ 284637 ]
            Daljeet Singh Virdi made changes -
            Time Spent 1 week, 2 days, 52 minutes [ 204720 ] 1 week, 2 days, 1 hour, 52 minutes [ 208320 ]
            Worklog Id 284643 [ 284643 ]
            Daljeet Singh Virdi made changes -
            Time Spent 1 week, 2 days, 1 hour, 52 minutes [ 208320 ] 1 week, 2 days, 3 hours, 22 minutes [ 213720 ]
            Worklog Id 284645 [ 284645 ]
            Aurobinda Panda made changes -
            Resolution Cancelled [ 10100 ] Not Fixed [ 10200 ]
            Status Rejected [ 10100 ] Reopened [ 4 ]
            Aurobinda Panda made changes -
            Status Reopened [ 4 ] Closed [ 6 ]
            Resolution Not Fixed [ 10200 ] Fixed [ 1 ]
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Bug Open Bug Dev Scheduled Dev Scheduled
            		31d 19h 41m 1 Hassan Abdine 22/Sep/25 6:10 AM
            Dev Scheduled Dev Scheduled Implementation in progress Implementation in progress
            		15d 1h 19m 1 Mustapha Al-Hage 07/Oct/25 7:30 AM
            Implementation in progress Implementation in progress Rejected Rejected
            		51d 3h 1m 1 Khaled Khalil 27/Nov/25 9:31 AM
            Rejected Rejected Reopened Reopened
            		74d 51m 1 Aurobinda Panda 09/Feb/26 10:22 AM
            Reopened Reopened Closed Closed
            		9s 1 Aurobinda Panda 09/Feb/26 10:23 AM
            Subversion JIRA

            Links Hierarchy

            		  Documentation

            Invalid license: EXPIRED

            Cancel

              People

              • Assignee:
                Daljeet Singh Virdi
                Reporter:
                Daljeet Singh Virdi
                Rejected By:
                Khaled Khalil
              • Votes:
                0 Vote for this issue
                Watchers:
                4 Start watching this issue

                Dates

                • Due:
                  Created:
                  Updated:
                  Resolved:
                  Planned Start:
                  Planned End:
                  Actual Start:
                  Date of Baselining:

                  Time Tracking

                  Estimated:
                  Original Estimate - Not Specified
                  Not Specified
                  Remaining:
                  Remaining Estimate - 0 minutes
                  0m
                  Logged:
                  Time Spent - 1 week, 2 days, 3 hours, 22 minutes
                  1w 2d 3h 22m

                    Drag and Drop