Details
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Type:
Bug
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Status:
Ready for QA
(View Workflow)
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Priority:
Urgent
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Resolution: Unresolved
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Component/s: NEP
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Labels:None Labels
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Customer:Airtel India
Description
After deploying the below mentioned patch. RB process is still running in AP circle and not completed yet. Kindly check and provide suggestions.
Attachments
Activity
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- Comments
- Work Log
- History
- Activity
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- Transitions
- Trace
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- Time Spent:
- 2 hours
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checked the logs and removed the logs unused..xml and rb timing 18hr..need to discuss with Bessem
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- Time Spent:
- 1 hour
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Configured the parameter value as true in nep-server-config.xml and RB triggered
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- Time Spent:
- 4 hours
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checked the logs rleated monitors added the monitoring logs and released the patch with confirmation property in config file as true
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- Time Spent:
- 3 hours, 30 minutes
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- Investigate the issue
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- Time Spent:
- 1 hour
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logs shared for RB issue in AP circle
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- Time Spent:
- 1 hour
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checked the logs dont have monitoring logs checked for the params requested logs again and checked
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- Time Spent:
- 4 hours
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checked the logs , analysed with Bessem the sample case added monitoring logs and found sample cases that taking time.
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- Time Spent:
- 1 hour
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logs shared for AP circle for RB issue
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- Time Spent:
- 1 hour
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checked the hazelcast error shared by telco discussed with bessem searching for relatedconfig in code
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- Time Spent:
- 2 hours
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checked the logs for parts taking time. ...rb running not upto monitoring logs
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- Time Spent:
- 2 hours
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checking the logs of 6,7,8 september calculating time taking part in ran route build discussed with Bessem
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- Time Spent:
- 5 hours, 30 minutes
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- Investigate the issue
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- Time Spent:
- 4 hours
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checked the other RB process parts thats taking time and shared the full analysis to Bessem and discussed same with bessem
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- Time Spent:
- 30 minutes
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i have enabled the parameter "<parameter name="nep.npt.Enable_Dimension" value="false" />"
for AP circle RB isses
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- Time Spent:
- 2 hours
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log analysis of server .45 and .177
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- Time Spent:
- 1 hour
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we have shared memory details like RAM ,CPU details from AP circle to Abir .
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- Time Spent:
- 1 hour
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we have shared logs from AP circle for The RB execution is in progress since October 11 and is still running. The total runtime has reached approximately 38 hours
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- Time Spent:
- 2 hours
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after apply patch 3.7.71.495 on AP circle prod and monitored logs but still RB process was running since last 38 hrs .
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- Time Spent:
- 1 hour
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The RAM and CPU have been upgraded in the AP circle.
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- Time Spent:
- 1 hour
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i have shared the logs from AP circle for RB issues to priyasha
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- Time Spent:
- 1 hour
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i have shared the AI logs of after and before rollback patch to bessem
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- Time Spent:
- 2 hours
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The RB process is currently taking around 37 hours to complete and is blocking the next cycle. This has been escalated to the development team to analyse the root cause of the delay.
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- Time Spent:
- 1 hour
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shared logs from AP circle for RB process is taking more time to completed .
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- Time Spent:
- 1 hour
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shared AP logs for RB issues
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- Time Spent:
- 1 hour, 30 minutes
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Router Builder Monitoring in AP Circle
Monitored the Router Builder process in the AP circle along with the MS team.
During the activity, the application crashed.
Restarted the application and validated the services.
Shared all findings and observations with the respective teams.
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- Time Spent:
- 1 hour, 30 minutes
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monitor the RB process on the AP server. It is now completing in just 1 hour and 30 minutes, whereas previously it used to take around 37 hours. The logs have been shared with the development team to verify if any data is missing.
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- Time Spent:
- 3 hours
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The NEP 534 build patch has been deployed on the DL and AP circles to improve the RB process. However, even after deployment, the RB process is still taking 46 hours to complete in the AP circle, and 24 hours in the DL circle. review the logs during the RB process and share them with the development team for further analysis of the delay issue.
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- Time Spent:
- 1 hour
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discussion with L2 for logs and L3
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- Time Spent:
- 2 hours
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XML IMPORT AND RB TRIGGER MANUALLY TO CHECK PATCH 536
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- Time Spent:
- 1 hour
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monitor the rb logs in and share the ovservation with dev team
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- Time Spent:
- 3 hours
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TESTING PROCESS, XML import RB triggered and logs validated on test server
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- Time Spent:
- 1 hour
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i have shared RB logs from .37 and .177 test servers
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- Time Spent:
- 2 hours
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check the rb late issue in AP circle and share the observation with dev
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- Time Spent:
- 4 hours
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Build 3.7.71.534 PATCH AND TESTING
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- Time Spent:
- 2 hours, 30 minutes
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configure the AS clone schema on test server and restarted the nep application
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- Time Spent:
- 2 hours
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NEP_AIRTEL - Build 3.7.71.543 - Successful deployed on .45 and configured RJ DB.
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- Time Spent:
- 3 hours
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NEP_AIRTEL - Build 3.7.71.543 - Successful deployed on all prod servers
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- Time Spent:
- 1 hour
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shared logs from AP circles
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- Time Spent:
- 2 hours
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internal discussion with l2 and l3 team and validating the RB result and logs
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- Time Spent:
- 2 hours, 12 minutes
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configure the AS clone schema on test server and restarted the nep application for RB testing
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- Time Spent:
- 2 hours
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RB triggered after patch applied
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- Time Spent:
- 2 hours
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Patch has been deployed on all test server and DB has been configured
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- Time Spent:
- 4 hours
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testing , RB triggered and post rb report and log validation
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- Time Spent:
- 2 hours
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Patch has been deployed on test servers and Db configured as well
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- Time Spent:
- 2 hours
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Raised the RB issue in the UE circle, which has been pending for the last one month, and shared the relevant logs with the Dev team. Requested them to review and resolve the issue on priority.
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- Time Spent:
- 2 hours
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NEP_AIRTEL
3.7.71.550 patch has been deployed on all test vms and also RJ db configured on .45 test.
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- Time Spent:
- 2 hours, 18 minutes
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Memory statistics from SAR files for the AP server were analyzed for the requested period. Peak memory utilization was observed during the RB execution window, which ran from 10-Jan-2026 20:08 to 12-Jan-2026 21:46. Relevant server logs and SAR data highlighting the high-memory usage duration have been shared with the Dev team for analysis and ongoing fixes.
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- Time Spent:
- 1 hour
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i have shared serverlogs from 45 after triggered full RB .
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- Time Spent:
- 2 hours
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NEP_AIRTEL - Build 3.7.71.550 - Successful deployed on .45 .
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- Time Spent:
- 2 hours
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Updated the values in nep-server-config.xml as per the development team’s request and reconfigured the clone DB on the respective test servers.
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- Time Spent:
- 1 hour
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server log from L2 and call with L3
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- Time Spent:
- 1 hour
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i shared logs from AP cirlcle
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- Time Spent:
- 2 hours
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configure the RJ clone schema on .45 test server and restarted the nep application for RB testing
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- Time Spent:
- 2 hours
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i have run RB on .37 then monitored logs and shared on mail
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- Time Spent:
- 2 hours
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configure the AS clone schema on .177 test server and restarted the nep application for RB testing
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- Time Spent:
- 2 hours
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i have configured HP DB on .37 and restarted the services then run RB .
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- Time Spent:
- 1 hour
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i have shared logs from AP circle for delay RB import process .
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- Time Spent:
- 1 hour
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i have create tables for Rb process from 37 and 177 then shared on mail
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- Time Spent:
- 1 hour
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i have shared rb logs from 37 and 177 test serevrs .
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- Time Spent:
- 1 hour, 30 minutes
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Configured AS clone schema on test server, validated setup, and restarted NEP application for smooth operation.
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- Time Spent:
- 2 hours
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TRIGGER RB, REPORT EXTRACT AND CALL WITH L3
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- Time Spent:
- 1 hour, 24 minutes
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Configured HP clone schema on test server, validated setup, and restarted NEP application for smooth operation.
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- Time Spent:
- 2 hours
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configure the DL clone schema on test server and restarted the nep application
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- Time Spent:
- 1 hour
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call with L2 L3 for patch 554 on prod and validation of same
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- Time Spent:
- 1 hour, 54 minutes
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The DL clone schema has been successfully configured on the test server, and the NEP application has been restarted to ensure that all changes are properly applied and functioning as expected.
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- Time Spent:
- 2 hours
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The AS clone schema has been successfully configured on the test server, and the NEP application has been restarted to ensure that all changes are properly applied and functioning as expected.