Details
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Type:
Bug
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Status:
Closed
(View Workflow)
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Priority:
Normal
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Resolution: Fixed
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Component/s: Financial
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Labels:None Labels
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Customer:Zain Kuwait
Description
Customer has reported the discrepancy issue between FR and CFR.
While doing validation with today’s date i.e. 2nd Sep, 2025 no issue found as mentioned in the below snippet.
But when we check for the 1st Aug ,2025 as end date the NBV, Total Cost and Acc Depreciation is not matching. Pl find the attached excel where we have problem.
Kindly check and do the needful asap.
Attachments
Activity
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- Trace
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- Time Spent:
- 4 hours
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Customer raised the issue, download the FR and CFR and validate it for the current date no issue found , later it was checked for the specific end date and downlioad the FR and CFRF again and issue found and raised with L3
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- Time Spent:
- 7 hours, 48 minutes
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working on ls-622 found root cause still need some testing + fix
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- Time Spent:
- 1 hour
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Checked the log and shared to L3 for process farther.
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- Time Spent:
- 7 hours, 30 minutes
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updated consolidated queries
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- Time Spent:
- 30 minutes
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Discussion with L3 to way forward on this ticket
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- Time Spent:
- 3 hours
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Validate the same by downloading the CFR and FR for the end date , July and Aug as well, later confirm to customer
