L3 Support
  1. L3 Support
  2. LS-622

Zain KW | Sync issue between FR and CFR

        Details

        • Customer:
          Zain Kuwait

          Description

          Customer has reported the discrepancy issue between FR and CFR.
          While doing validation with today’s date i.e. 2nd Sep, 2025 no issue found as mentioned in the below snippet.

          But when we check for the 1st Aug ,2025 as end date the NBV, Total Cost and Acc Depreciation is not matching. Pl find the attached excel where we have problem.
          Kindly check and do the needful asap.

            Activity

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            Permalink
            Daljeet Singh Virdi logged work - 02/Sep/25 12:00 AM
            • Time Spent:
              4 hours
               

              Customer raised the issue, download the FR and CFR and validate it for the current date no issue found , later it was checked for the specific end date and downlioad the FR and CFRF again and issue found and raised with L3

            Permalink
            Wajdi Jomaa logged work - 03/Sep/25 12:00 AM
            • Time Spent:
              7 hours, 48 minutes
               

              working on ls-622 found root cause still need some testing + fix

            DSVirdi made changes -
            Field Original Value New Value
            Gantt Options Milestone (set to milestone: having a due date but zero effort)
            Planned Start 2025-09-05 24:00 (milestone: set planned start date to due date)
            Planned End 2025-09-05 24:00 (milestone: set planned end date to due date)
            Daljeet Singh Virdi made changes -
            Attachment Comparison between CFR and FR.rar [ 116800 ]
            Khaled Khalil made changes -
            Assignee Khaled Khalil [ kkhalil ] Wajdi Jomaa [ wjomaa ]
            Wajdi Jomaa made changes -
            Status Open Bug [ 10108 ] Dev Scheduled [ 10014 ]
            Wajdi Jomaa made changes -
            Status Dev Scheduled [ 10014 ] Implementation in progress [ 10016 ]
            Wajdi Jomaa made changes -
            Remaining Estimate 0 minutes [ 0 ]
            Time Spent 7 hours, 48 minutes [ 28080 ]
            Worklog Id 276358 [ 276358 ]
            Wajdi Jomaa made changes -
            Baseline Start 2025-09-05 24:00 (set baseline based of initial work logging)
            Baseline End 2025-09-05 24:00 (set baseline based of initial work logging)
            Permalink
            Manjit Kumar logged work - 04/Sep/25 12:00 AM
            • Time Spent:
              1 hour
               

              Checked the log and shared to L3 for process farther.

            Manjit Kumar made changes -
            Time Spent 7 hours, 48 minutes [ 28080 ] 1 day, 48 minutes [ 31680 ]
            Worklog Id 276419 [ 276419 ]
            Wajdi Jomaa made changes -
            Status Implementation in progress [ 10016 ] Need More Info [ 10011 ]
            Assignee Wajdi Jomaa [ wjomaa ] Daljeet Singh Virdi [ dsvirdi ]
            Wajdi Jomaa made changes -
            Comment [ waiting for Daljeet response to see how we can apply the fix ]
            Khaled Khalil made changes -
            Component/s Financial [ 16400 ]
            Component/s NEP [ 16200 ]
            Permalink
            Wajdi Jomaa logged work - 08/Sep/25 12:00 AM
            • Time Spent:
              7 hours, 30 minutes
               

              updated consolidated queries

            Permalink
            Daljeet Singh Virdi logged work - 08/Sep/25 12:00 AM - edited
            • Time Spent:
              30 minutes
               

              Discussion with L3 to way forward on this ticket

            Daljeet Singh Virdi made changes -
            Time Spent 1 day, 48 minutes [ 31680 ] 1 day, 4 hours, 48 minutes [ 46080 ]
            Worklog Id 276632 [ 276632 ]
            Wajdi Jomaa made changes -
            Time Spent 1 day, 4 hours, 48 minutes [ 46080 ] 2 days, 4 hours, 18 minutes [ 73080 ]
            Worklog Id 276674 [ 276674 ]
            Daljeet Singh Virdi made changes -
            Status Need More Info [ 10011 ] Open Bug [ 10108 ]
            Daljeet Singh Virdi made changes -
            Assignee Daljeet Singh Virdi [ dsvirdi ] Khaled Khalil [ kkhalil ]
            Hide
            Permalink
            Daljeet Singh Virdi added a comment -

            Make the same rule as FR

            Show
            Daljeet Singh Virdi added a comment - Make the same rule as FR
            Khaled Khalil made changes -
            Status Open Bug [ 10108 ] Dev Scheduled [ 10014 ]
            Assignee Khaled Khalil [ kkhalil ] Wajdi Jomaa [ wjomaa ]
            Khaled Khalil made changes -
            Status Dev Scheduled [ 10014 ] Implementation in progress [ 10016 ]
            Assignee Wajdi Jomaa [ wjomaa ] Khaled Khalil [ kkhalil ]
            Khaled Khalil made changes -
            Assignee Khaled Khalil [ kkhalil ] Wajdi Jomaa [ wjomaa ]
            Permalink
            Daljeet Singh Virdi logged work - 09/Sep/25 12:00 AM
            • Time Spent:
              3 hours
               

              Validate the same by downloading the CFR and FR for the end date , July and Aug as well, later confirm to customer

            Wajdi Jomaa made changes -
            Status Implementation in progress [ 10016 ] To Be Released [ 10400 ]
            Hide
            Permalink
            Wajdi Jomaa added a comment -

            fix queries for consolidated report in order to give a summary result same as the financial report

            Show
            Wajdi Jomaa added a comment - fix queries for consolidated report in order to give a summary result same as the financial report
            Wajdi Jomaa made changes -
            Attachment consolidated_update.txt [ 117201 ]
            Khaled Khalil made changes -
            Status To Be Released [ 10400 ] Ready for QA [ 10023 ]
            Assignee Wajdi Jomaa [ wjomaa ] Daljeet Singh Virdi [ dsvirdi ]
            Daljeet Singh Virdi made changes -
            Status Ready for QA [ 10023 ] QA In Progress [ 10015 ]
            Hide
            Permalink
            Daljeet Singh Virdi added a comment -

            Issue has been fixed on Prod, got customer confirmation as well

            Show
            Daljeet Singh Virdi added a comment - Issue has been fixed on Prod, got customer confirmation as well
            Daljeet Singh Virdi made changes -
            Status QA In Progress [ 10015 ] Closed [ 6 ]
            Resolution Fixed [ 1 ]
            Daljeet Singh Virdi made changes -
            Time Spent 2 days, 4 hours, 18 minutes [ 73080 ] 2 days, 4 hours, 48 minutes [ 74880 ]
            Worklog Id 277116 [ 277116 ]
            Daljeet Singh Virdi made changes -
            Worklog Id 277116 [ 277116 ]
            Daljeet Singh Virdi made changes -
            Time Spent 2 days, 4 hours, 48 minutes [ 74880 ] 2 days, 7 hours, 48 minutes [ 85680 ]
            Worklog Id 277118 [ 277118 ]
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Implementation in progress Implementation in progress Need More Info Need More Info
            		1d 17h 56m 1 Wajdi Jomaa 05/Sep/25 7:25 AM
            Need More Info Need More Info Open Bug Open Bug
            		3d 6h 20m 1 Daljeet Singh Virdi 08/Sep/25 1:46 PM
            Open Bug Open Bug Dev Scheduled Dev Scheduled
            		8h 59m 2 Khaled Khalil 08/Sep/25 1:48 PM
            Dev Scheduled Dev Scheduled Implementation in progress Implementation in progress
            		12s 2 Khaled Khalil 08/Sep/25 1:48 PM
            Implementation in progress Implementation in progress To Be Released To Be Released
            		17h 35m 1 Wajdi Jomaa 09/Sep/25 7:24 AM
            To Be Released To Be Released Ready for QA Ready for QA
            		3h 21m 1 Khaled Khalil 09/Sep/25 10:46 AM
            Ready for QA Ready for QA QA In Progress QA In Progress
            		21h 55m 1 Daljeet Singh Virdi 10/Sep/25 8:41 AM
            QA In Progress QA In Progress Closed Closed
            		29s 1 Daljeet Singh Virdi 10/Sep/25 8:41 AM
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              People

              • Assignee:
                Daljeet Singh Virdi
                Reporter:
                Daljeet Singh Virdi
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