Details
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Type:
Bug
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Status:
Closed
(View Workflow)
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Priority:
Normal
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Resolution: Fixed
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Component/s: NEP
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Labels:
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Customer:Ooreedo Tunisia
Description
I attempted to import an XML file on platform .102. The process started and was in progress, but during the report saving stage, a pop-up appeared with the message “connection refused”. When I tried to reconnect, the connection was restored after 2–3 minutes.
However, upon checking the import status, I noticed that the process had not completed, and the data was not updated in NEP. Currently, there is no visible progress regarding the XML import.
For your reference, please find the snippet below.
1st XML : 2025-09-08-04.12.46_Ooredoo (attached)
2nd XML : 2025-09-10-02.37.23_Ooredoo (attached)
Server logs: attached
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Dear @Indrasan Yadav,
Kindly note that the issue has been resolved, and a patch Is needed kindly apply and verify.
Patch NB : 3.7.0.1348.
Best Regards,
Marwan Kanaan I Software Developer
Dear @Basant Kumar,
Please deploy the given patch on platform .102.
Patch NB : 3.7.0.1348.
Thank you
Indrasan
Dear Team ,
I am trying to access the Jenkins to download the patch , but page is not opening .
Regards,
Basant
Dears,
We have storage issue with SVN server, I think integration team is working on that issue, all previous tentatives to create required patches have failed.
Regards,
Khaled Khalil
Dear Basem,
I am creating a new patch few minutes and I will get back to you
Regards,
Khaled Khalil
From: Marwan Kanaan <Marwan.Kanaan@nuiva.com>
Sent: Friday, September 12, 2025 6:18 PM
To: Khaled Khalil <Khaled.Khalil@nuiva.com>; Bassem Sabbagh <bassem.sabbagh@mobinets.com>; Basant Kumar <Basant.Kumar@nuiva.com>; Indrasan Yadav <Indrasan.Yadav@nuiva.com>; Natnael Asfaw <Natnael.Asfaw@mobinets.com>
Cc: Sanju Yadav <Sanju.Yadav@mobinets.com>; Hassan Abdine <Hassan.Abdine@nuiva.com>; Abir Messaikeh <Abir.Messaikeh@nuiva.com>; Malek Ibrahim <Malek.Ibrahim@mobinets.com>
Subject: Re: XML Is Not Importing On .102
Dear @Basant Kumar,
Kindly note that the patch has been released. You may proceed with your work.
Best Regards,
Marwan Kanaan I Software Developer
Dear Team ,
NEP 3.7.0.1348 has been deployed on 102 server .
Regards,
Basant
After latest patch deployed on server .102 I started import for same XML now it is successfully imported and issue has been fixed.
Dear @Indrasan Yadav,
Kindly note that the issue has been resolved, and a patch Is needed kindly apply and verify.
Patch NB : 3.7.0.1347.
Best Regards,
Marwan Kanaan I Software Developer