Details
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Type:
Bug
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Status:
Need More Info
(View Workflow)
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Priority:
Normal
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Resolution: Not Fixed
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Component/s: NEP
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Labels:
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Customer:OMAN-Tel
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Complexity:High
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Severity:Major
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REQUESTER:INTERNAL
Description
It is found that In NEP RAN Logical Interface report for SRAN, the Port IP details are missing for few Interfaces of RAN node. The IPs used in addinfo are available in NEP IP data report for the RAN nodes.
and IP 10.238.24.60 available in addinfo and IP data is missing in RAN logical interface report at all.
Details are attached as SS.
Sample NE: LM05500 ( Parent Node BM05500)
XML and Server logs are also attached.
This issue has been observed in PRODCUTION ACTUAL Version
Serverlink
https://mobinets-my.sharepoint.com/:f:/p/mohan_rathor/Ei75Y2a9jQlFoiXyRhvufrgB2f9qN-keUMqERzXtJyfyGA?e=WTZ6GX
Dear @Khaled Khalil,
Please assign a resource to check for below issue.
It is found that there are blank PORT details for RAN nodes for SI-U and SI-MME.
As checked the required IPs are available in NEP IP data as well as Addinfo.
This is causing “Missing RAN Port @source” error in RB report.
I have attached the required SS, XML and Server logs in JIRA.
Attachments
Activity
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- Time Spent:
- 2 hours
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Issue has been checked & raised to L3-Dev.
| Field | Original Value | New Value |
|---|---|---|
| Gantt Options | Milestone (set to milestone: having a due date but zero effort) | |
| Planned Start | 2025-09-15 24:00 (milestone: set planned start date to due date) | |
| Planned End | 2025-09-15 24:00 (milestone: set planned end date to due date) |
| Description |
It is found that In NEP RAN Logical Interface report for SRAN, the Port IP details are missing for few Interfaces of RAN node. The IPs used in addinfo are available in NEP IP data report for the RAN nodes.
Details are attached as SS. Sample NE: LM05500 ( Parent Node BM05500) XML and Server logs are also attached. This issue has been observed in PRODCUTION ACTUAL Version |
It is found that In NEP RAN Logical Interface report for SRAN, the Port IP details are missing for few Interfaces of RAN node. The IPs used in addinfo are available in NEP IP data report for the RAN nodes.
Details are attached as SS. Sample NE: LM05500 ( Parent Node BM05500) XML and Server logs are also attached. This issue has been observed in PRODCUTION ACTUAL Version Serverlink https://mobinets-my.sharepoint.com/:f:/p/mohan_rathor/Ei75Y2a9jQlFoiXyRhvufrgB2f9qN-keUMqERzXtJyfyGA?e=WTZ6GX |
| Description |
It is found that In NEP RAN Logical Interface report for SRAN, the Port IP details are missing for few Interfaces of RAN node. The IPs used in addinfo are available in NEP IP data report for the RAN nodes.
Details are attached as SS. Sample NE: LM05500 ( Parent Node BM05500) XML and Server logs are also attached. This issue has been observed in PRODCUTION ACTUAL Version Serverlink https://mobinets-my.sharepoint.com/:f:/p/mohan_rathor/Ei75Y2a9jQlFoiXyRhvufrgB2f9qN-keUMqERzXtJyfyGA?e=WTZ6GX |
It is found that In NEP RAN Logical Interface report for SRAN, the Port IP details are missing for few Interfaces of RAN node. The IPs used in addinfo are available in NEP IP data report for the RAN nodes.
and IP 10.238.24.60 available in addinfo and IP data is missing in RAN logical interface report at all. Details are attached as SS. Sample NE: LM05500 ( Parent Node BM05500) XML and Server logs are also attached. This issue has been observed in PRODCUTION ACTUAL Version Serverlink https://mobinets-my.sharepoint.com/:f:/p/mohan_rathor/Ei75Y2a9jQlFoiXyRhvufrgB2f9qN-keUMqERzXtJyfyGA?e=WTZ6GX |
| Attachment | 10.238.24.60 missing in Interface report.jpg [ 117416 ] |
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- Time Spent:
- 7 hours
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LS-642- OT | Blank Port IP shown in RAN Interface report
| Assignee | Khaled Khalil [ kkhalil ] | Nouha Mhadhbi [ nmhadhbi ] |
| Status | Open Bug [ 10108 ] | Dev Scheduled [ 10014 ] |
| Status | Dev Scheduled [ 10014 ] | Implementation in progress [ 10016 ] |
| Assignee | Nouha Mhadhbi [ nmhadhbi ] | Khaled Khalil [ kkhalil ] |
| Assignee | Khaled Khalil [ kkhalil ] | Nouha Mhadhbi [ nmhadhbi ] |
| Remaining Estimate | 0 minutes [ 0 ] | |
| Time Spent | 3 hours [ 10800 ] | |
| Worklog Id | 277342 [ 277342 ] |
| Baseline Start | 2025-09-15 24:00 (set baseline based of initial work logging) | |
| Baseline End | 2025-09-15 24:00 (set baseline based of initial work logging) |
| Worklog Id | 277342 [ 277342 ] |
| Worklog Id | 277342 [ 277342 ] |
| Remaining Estimate | 0 minutes [ 0 ] | 1 hour [ 3600 ] |
| Time Spent | 3 hours [ 10800 ] | 2 hours [ 7200 ] |
| Worklog Id | 277342 [ 277342 ] |
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- Time Spent:
- 7 hours
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LS-642- OT | Blank Port IP shown in RAN Interface report
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- Time Spent:
- 30 minutes
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Dumps shared with L2 to generate XML
| Remaining Estimate | 1 hour [ 3600 ] | 0 minutes [ 0 ] |
| Time Spent | 2 hours [ 7200 ] | 1 day, 1 hour [ 32400 ] |
| Worklog Id | 277411 [ 277411 ] |
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- Time Spent:
- 7 hours
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LS-642- OT | Blank Port IP shown in RAN Interface report
| Time Spent | 1 day, 1 hour [ 32400 ] | 2 days [ 57600 ] |
| Worklog Id | 277508 [ 277508 ] |
| Time Spent | 2 days [ 57600 ] | 2 days, 30 minutes [ 59400 ] |
| Worklog Id | 277528 [ 277528 ] |
| Time Spent | 2 days, 30 minutes [ 59400 ] | 2 days, 7 hours, 30 minutes [ 84600 ] |
| Worklog Id | 277805 [ 277805 ] |
| Worklog Id | 277805 [ 277805 ] |
After investigation, we found that the interfaces were not created due to duplicate IPs, and some local IPs are associated with more than one remote IP also there's ip conflict issue.
Please find below a snapshot of the error report.
Best regards,
Nouha
Full message is:[NE: BM05500] [Subinterface: SFP 0/0/7/0/1.4]
IP already in used : [ 10.238.24.60 ] for NE [ BM05500 ] of type [ SRanBs ] on
Interface [ SFP 0/0/7/0/1.4] by Conflict NE [ BM05500 ] of Conflict type [
SRanBs ] on Conflict Interface [ SFP 0/0/7/0/1.5 ]
Show
Nouha Mhadhbi
added a comment -
After investigation, we found that the interfaces were not created due to duplicate IPs, and some local IPs are associated with more than one remote IP also there's ip conflict issue.
Please find below a snapshot of the error report.
Best regards,
Nouha
Full message is: [NE: BM05500] [Subinterface: SFP 0/0/7/0/1.4]
IP already in used : [ 10.238.24.60 ] for NE [ BM05500 ] of type [ SRanBs ] on
Interface [ SFP 0/0/7/0/1.4] by Conflict NE [ BM05500 ] of Conflict type [
SRanBs ] on Conflict Interface [ SFP 0/0/7/0/1.5 ]
| Time Spent | 2 days, 7 hours, 30 minutes [ 84600 ] | 3 days, 6 hours, 30 minutes [ 109800 ] |
| Worklog Id | 277875 [ 277875 ] |
| Status | Implementation in progress [ 10016 ] | Dev Paused [ 10017 ] |
| Assignee | Nouha Mhadhbi [ nmhadhbi ] | Aurobinda Panda [ apanda ] |
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- Time Spent:
- 1 hour, 30 minutes
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Issue checked. XMLs and NEP data validated. Reverted to L3 with details.
As checked, there is only one Interface available in NEP for the IP. Though in XML the subinterface 4 has this IP. So, NEP should change the Interface from subinterface 5 to subinterface 4 and create the logical RAN Interfaces accordingly.
Show
Aurobinda Panda
added a comment - As checked, there is only one Interface available in NEP for the IP. Though in XML the subinterface 4 has this IP. So, NEP should change the Interface from subinterface 5 to subinterface 4 and create the logical RAN Interfaces accordingly.
| Assignee | Aurobinda Panda [ apanda ] | Nouha Mhadhbi [ nmhadhbi ] |
| Time Spent | 3 days, 6 hours, 30 minutes [ 109800 ] | 4 days [ 115200 ] |
| Worklog Id | 277956 [ 277956 ] |
| Attachment | Ip Available in NEP.jpg [ 117915 ] | |
| Attachment | IP Available in XML.jpg [ 117916 ] |
made changes -
| Description |
It is found that In NEP RAN Logical Interface report for SRAN, the Port IP details are missing for few Interfaces of RAN node. The IPs used in addinfo are available in NEP IP data report for the RAN nodes.
and IP 10.238.24.60 available in addinfo and IP data is missing in RAN logical interface report at all. Details are attached as SS. Sample NE: LM05500 ( Parent Node BM05500) XML and Server logs are also attached. This issue has been observed in PRODCUTION ACTUAL Version Serverlink https://mobinets-my.sharepoint.com/:f:/p/mohan_rathor/Ei75Y2a9jQlFoiXyRhvufrgB2f9qN-keUMqERzXtJyfyGA?e=WTZ6GX |
It is found that In NEP RAN Logical Interface report for SRAN, the Port IP details are missing for few Interfaces of RAN node. The IPs used in addinfo are available in NEP IP data report for the RAN nodes.
and IP 10.238.24.60 available in addinfo and IP data is missing in RAN logical interface report at all. Details are attached as SS. Sample NE: LM05500 ( Parent Node BM05500) XML and Server logs are also attached. This issue has been observed in PRODCUTION ACTUAL Version Serverlink https://mobinets-my.sharepoint.com/:f:/p/mohan_rathor/Ei75Y2a9jQlFoiXyRhvufrgB2f9qN-keUMqERzXtJyfyGA?e=WTZ6GX Dear @Khaled Khalil, Please assign a resource to check for below issue. It is found that there are blank PORT details for RAN nodes for SI-U and SI-MME. As checked the required IPs are available in NEP IP data as well as Addinfo. This is causing “Missing RAN Port @source” error in RB report. I have attached the required SS, XML and Server logs in JIRA. |
| Time Spent | 4 days [ 115200 ] | 4 days, 7 hours [ 140400 ] |
| Worklog Id | 278656 [ 278656 ] |
| Time Spent | 4 days, 7 hours [ 140400 ] | 1 week, 6 hours [ 165600 ] |
| Worklog Id | 278657 [ 278657 ] |
| Time Spent | 1 week, 6 hours [ 165600 ] | 1 week, 1 day, 5 hours [ 190800 ] |
| Worklog Id | 278658 [ 278658 ] |
| Time Spent | 1 week, 1 day, 5 hours [ 190800 ] | 1 week, 2 days, 4 hours [ 216000 ] |
| Worklog Id | 278659 [ 278659 ] |
| Time Spent | 1 week, 2 days, 4 hours [ 216000 ] | 1 week, 3 days, 3 hours [ 241200 ] |
| Worklog Id | 278660 [ 278660 ] |
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- Time Spent:
- 30 minutes
-
asked L2 to generate XML with additional DUmps
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- Time Spent:
- 7 hours
-
LS-642- OT | Blank Port IP shown in RAN Interface report
| Time Spent | 1 week, 3 days, 3 hours [ 241200 ] | 1 week, 3 days, 3 hours, 30 minutes [ 243000 ] |
| Worklog Id | 278761 [ 278761 ] |
| Worklog Id | 278660 [ 278660 ] |
| Time Spent | 1 week, 3 days, 3 hours, 30 minutes [ 243000 ] | 1 week, 3 days, 6 hours, 30 minutes [ 253800 ] |
| Worklog Id | 278763 [ 278763 ] |
-
- Time Spent:
- 4 hours
-
LS-642- OT | Blank Port IP shown in RAN Interface report
| Time Spent | 1 week, 3 days, 6 hours, 30 minutes [ 253800 ] | 1 week, 4 days, 5 hours, 30 minutes [ 279000 ] |
| Worklog Id | 279020 [ 279020 ] |
| Time Spent | 1 week, 4 days, 5 hours, 30 minutes [ 279000 ] | 2 weeks, 1 hour, 30 minutes [ 293400 ] |
| Worklog Id | 279021 [ 279021 ] |
| Assignee | Nouha Mhadhbi [ nmhadhbi ] | Mustapha Al-Hage [ malhage ] |
| Status | Dev Paused [ 10017 ] | Implementation in progress [ 10016 ] |
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- Time Spent:
- 4 hours
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Exploring issue locally and in production. Did not find any issue as the issue seems to be resolved
Dear @Aurobinda Panda,
I was checking the NEP production "Actual Network" version and found that the issue has been resolved, as shown in the following snippets:
IP address "10.238.24.60" was assigned to subinterface "SFP 0/0/7/0/1.4"
Ip address "10.238.24.60" in interface SranBs report:
Please confirm whether the issue has been resolved. If it has, kindly close the ticket.
Regards,
Mustapha Al Hage
Show
Mustapha Al-Hage
added a comment - Dear @Aurobinda Panda,
I was checking the NEP production "Actual Network" version and found that the issue has been resolved, as shown in the following snippets:
IP address "10.238.24.60" was assigned to subinterface "SFP 0/0/7/0/1.4"
Ip address "10.238.24.60" in interface SranBs report:
Please confirm whether the issue has been resolved. If it has, kindly close the ticket.
Regards,
Mustapha Al Hage
| Status | Implementation in progress [ 10016 ] | To Be Released [ 10400 ] |
| Attachment | 10.238.24.60 ap address in ipdata report.png [ 118815 ] | |
| Attachment | ip address in interface sranbs report.png [ 118816 ] |
| Time Spent | 2 weeks, 1 hour, 30 minutes [ 293400 ] | 2 weeks, 5 hours, 30 minutes [ 307800 ] |
| Worklog Id | 279138 [ 279138 ] |
| Status | To Be Released [ 10400 ] | Implementation in progress [ 10016 ] |
| Status | Implementation in progress [ 10016 ] | Rejected [ 10100 ] |
| Assignee | Mustapha Al-Hage [ malhage ] | Aurobinda Panda [ apanda ] |
| Resolution | Incomplete [ 4 ] |
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- Time Spent:
- 1 hour
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issue of blank port issue checked.
| Time Spent | 2 weeks, 5 hours, 30 minutes [ 307800 ] | 2 weeks, 6 hours, 30 minutes [ 311400 ] |
| Worklog Id | 279355 [ 279355 ] |
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- Time Spent:
- 30 minutes
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Blank port issue checked in NEP.
Dear @Mustapha,
Don't reject the tickets without validation.
If any issue is resolved, the testing will be carried out and closed by L1. I am reopening the ticket.
Show
Aurobinda Panda
added a comment - Dear @Mustapha,
Don't reject the tickets without validation.
If any issue is resolved, the testing will be carried out and closed by L1. I am reopening the ticket.
| Resolution | Incomplete [ 4 ] | Not Fixed [ 10200 ] |
| Status | Rejected [ 10100 ] | Reopened [ 4 ] |
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- Time Spent:
- 1 hour, 30 minutes
-
Blank Port issue checked.
| Assignee | Aurobinda Panda [ apanda ] | Khaled Khalil [ kkhalil ] |
| Time Spent | 2 weeks, 6 hours, 30 minutes [ 311400 ] | 2 weeks, 7 hours, 30 minutes [ 315000 ] |
| Worklog Id | 280448 [ 280448 ] |
| Time Spent | 2 weeks, 7 hours, 30 minutes [ 315000 ] | 2 weeks, 1 day [ 316800 ] |
| Worklog Id | 280449 [ 280449 ] |
| Time Spent | 2 weeks, 1 day [ 316800 ] | 2 weeks, 1 day, 30 minutes [ 318600 ] |
| Worklog Id | 280448 [ 280448 ] |
dear @aurobinda kindly share a valid case so Mustapha can work on it from his side.
Show
Marwan Kanaan
added a comment - dear @aurobinda kindly share a valid case so Mustapha can work on it from his side.
to be checked after import
Show
Abir Messaikeh
added a comment - to be checked after import
-
- Time Spent:
- 1 hour, 30 minutes
-
Data checked in NEP. Errors verified. shared analysis with L3.
| Time Spent | 2 weeks, 1 day, 30 minutes [ 318600 ] | 2 weeks, 1 day, 2 hours [ 324000 ] |
| Worklog Id | 281696 [ 281696 ] |
| Assignee | Khaled Khalil [ kkhalil ] | Aurobinda Panda [ apanda ] |
| Status | Reopened [ 4 ] | Dev Scheduled [ 10014 ] |
| Assignee | Aurobinda Panda [ apanda ] | Marwan Kanaan [ mkanaan ] |
| Status | Dev Scheduled [ 10014 ] | Need More Info [ 10011 ] |
| Assignee | Marwan Kanaan [ mkanaan ] | Aurobinda Panda [ apanda ] |
-
- Time Spent:
- 1 hour
-
Sample case checked and shared with L3.
| Status | Need More Info [ 10011 ] | Open Bug [ 10108 ] |
Dear @Mustapha, As i checked, it is found that for NE BK09790 the Port detail is available in IP data for the IP address used in addinfo. But in RAN logical interface report the port is not assigned. Kindly check.
new SS are added for the node in attachment.
Show
Aurobinda Panda
added a comment - Dear @Mustapha, As i checked, it is found that for NE BK09790 the Port detail is available in IP data for the IP address used in addinfo. But in RAN logical interface report the port is not assigned. Kindly check.
new SS are added for the node in attachment.
| Attachment | Addinfo and IP data details for BK09790.jpg [ 123300 ] | |
| Attachment | Blank Ports for BK09790 in Interface report.jpg [ 123301 ] |
| Attachment | issue in RB report for BK09790.jpg [ 123302 ] |
| Assignee | Aurobinda Panda [ apanda ] | Mustapha Al-Hage [ malhage ] |
| Time Spent | 2 weeks, 1 day, 2 hours [ 324000 ] | 2 weeks, 1 day, 3 hours [ 327600 ] |
| Worklog Id | 285109 [ 285109 ] |
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- Time Spent:
- 30 minutes
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Requirement checked with L3. Asked L2 to share XMl accordingly.
| Time Spent | 2 weeks, 1 day, 3 hours [ 327600 ] | 2 weeks, 1 day, 3 hours, 30 minutes [ 329400 ] |
| Worklog Id | 285350 [ 285350 ] |
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- Time Spent:
- 15 minutes
-
asked L2 to generate XML for correct node.
| Status | Open Bug [ 10108 ] | Dev Scheduled [ 10014 ] |
| Status | Dev Scheduled [ 10014 ] | Implementation in progress [ 10016 ] |
Dear @Aurobinda Panda,
The XML shared does not include the SRanBs case "BK09790" you mentioned in previous email. We need a valid XML file so we can check the issue.
Regards,
Mustapha
Show
Mustapha Al-Hage
added a comment - Dear @Aurobinda Panda,
The XML shared does not include the SRanBs case "BK09790" you mentioned in previous email. We need a valid XML file so we can check the issue.
Regards,
Mustapha
| Time Spent | 2 weeks, 1 day, 3 hours, 30 minutes [ 329400 ] | 2 weeks, 1 day, 3 hours, 45 minutes [ 330300 ] |
| Worklog Id | 285555 [ 285555 ] |
-
- Time Spent:
- 30 minutes
-
discussion with Sandhya for the dump update and XML generation
| Time Spent | 2 weeks, 1 day, 3 hours, 45 minutes [ 330300 ] | 2 weeks, 1 day, 4 hours, 15 minutes [ 332100 ] |
| Worklog Id | 285958 [ 285958 ] |
| Assignee | Mustapha Al-Hage [ malhage ] | Marwan Kanaan [ mkanaan ] |
| Status | Implementation in progress [ 10016 ] | Need More Info [ 10011 ] |
| Assignee | Marwan Kanaan [ mkanaan ] | Aurobinda Panda [ apanda ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
5d 7h 36m | 1 | Nouha Mhadhbi | 17/Sep/25 3:01 PM | |||||
|
12d 22h 19m | 1 | Mustapha Al-Hage | 30/Sep/25 1:20 PM | |||||
|
21h 23m | 1 | Mustapha Al-Hage | 01/Oct/25 10:44 AM | |||||
|
3h 1m | 1 | Mustapha Al-Hage | 01/Oct/25 1:45 PM | |||||
|
11s | 1 | Mustapha Al-Hage | 01/Oct/25 1:46 PM | |||||
|
12d 20h 52m | 1 | Aurobinda Panda | 14/Oct/25 10:38 AM | |||||
|
22d 1h 12m | 1 | Hassan Abdine | 05/Nov/25 10:51 AM | |||||
|
14m 54s | 1 | Marwan Kanaan | 05/Nov/25 11:06 AM | |||||
|
27d 20h 39m | 1 | Aurobinda Panda | 03/Dec/25 7:45 AM | |||||
|
6d 22h 14m | 2 | Mustapha Al-Hage | 09/Dec/25 7:53 AM | |||||
|
26s | 2 | Mustapha Al-Hage | 09/Dec/25 7:53 AM | |||||
|
20d 5h 23m | 1 | Marwan Kanaan | 29/Dec/25 1:16 PM |
|
Links Hierarchy |
 Documentation
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this was raised after the analysis of failure reason " missing source @port" for 4G ones