L3 Support
  1. L3 Support
  2. LS-64

update Mobile flow to bypass SSE team GTM1468

        Details

        • Customer:
          OMAN-Tel
        • Severity:
          Minor

          Description

          I need your support please to have some discussion regarding the current mobile flow. For any mobile request in general I need to go directly to TAS team ( no need to come to SSE) as nothing to be done from our side and just wasting time.

          In summary any mobile request directly from account manager to TAS team.

            Activity

            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Opened Opened Registered Registered
            		12s 1 Salem Dannawi 16/Dec/24 4:30 AM
            Registered Registered Customer Contacted Customer Contacted
            		7m 11s 1 Salem Dannawi 16/Dec/24 4:38 AM
            Customer Contacted Customer Contacted L1 In Progress L1 In Progress
            		4s 1 Salem Dannawi 16/Dec/24 4:38 AM
            L1 In Progress L1 In Progress L3 In Progress L3 In Progress
            		3s 1 Salem Dannawi 16/Dec/24 4:38 AM
            L3 In Progress L3 In Progress Opened Opened
            		1d 7h 21m 1 Abir Messaikeh 17/Dec/24 11:59 AM
            Opened Opened Pending Requirements Pending Requirements
            		1d 2h 31m 1 Abir Messaikeh 18/Dec/24 2:31 PM
            Pending Requirements Pending Requirements Pending Design Session Pending Design Session
            		5s 1 Abir Messaikeh 18/Dec/24 2:31 PM
            Pending Design Session Pending Design Session Dev Scheduled Dev Scheduled
            		92d 22h 53m 1 Abir Messaikeh 21/Mar/25 1:25 PM
            Dev Scheduled Dev Scheduled Implementation in progress Implementation in progress
            		16d 16h 48m 1 Aya Said 07/Apr/25 7:13 AM
            Implementation in progress Implementation in progress To Be Released To Be Released
            		23m 54s 1 Aya Said 07/Apr/25 7:37 AM
            To Be Released To Be Released Ready for QA Ready for QA
            		42m 6s 1 Khaled Khalil 07/Apr/25 8:19 AM
            Ready for QA Ready for QA QA In Progress QA In Progress
            		17d 23h 19m 1 Salem Dannawi 25/Apr/25 7:38 AM
            QA In Progress QA In Progress Closed Closed
            		11s 1 Salem Dannawi 25/Apr/25 7:39 AM
            Cancel

              People

              • Assignee:
                Salem Dannawi
                Reporter:
                Salem Dannawi
              • Votes:
                0 Vote for this issue
                Watchers:
                4 Start watching this issue

                Dates

                • Due:
                  Created:
                  Updated:
                  Resolved:
                  Planned Start:
                  Planned End:
                  Actual Start:
                  Date of Baselining:

                  Time Tracking

                  Estimated:
                  Original Estimate - Not Specified
                  Not Specified
                  Remaining:
                  Remaining Estimate - 0 minutes
                  0m
                  Logged:
                  Time Spent - 1 day, 2 hours
                  1d 2h

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