L3 Support
  1. L3 Support
  2. LS-666

display full GTM comment history and Additional Details

        Details

        • Customer:
          OMAN-Tel

          Description

          7/10/2025:

          1. In GTM comments: Please ensure that the timestamp for each message/comment is displayed directly. This will help track the sequence and timing of updates more clearly.
          2. In logs: The name or identifier of the user who submitted the comment, along with the timestamp, should also be shown to maintain accountability and context.

          Please refer to the new attached images.

          Currently, only the latest comment submitted in GTM is visible in SRD. However, we require the full comment history to be displayed in SRD, similar to how it appears in GTM. Below picture GTMHistory attached.
          In addition,
          Any information entered in the “Additional Details” section should be properly saved and displayed in SRD UI. This ensures that when we revisit the request in the future, we can view all previously entered comments and context. Image attached from UI

            Activity

            Ascending order - Click to sort in descending order
            Salem Dannawi made changes -
            Field Original Value New Value
            Gantt Options Milestone (set to milestone: having a due date but zero effort)
            Planned Start 2025-09-26 24:00 (milestone: set planned start date to due date)
            Planned End 2025-09-26 24:00 (milestone: set planned end date to due date)
            Khaled Khalil made changes -
            Assignee Khaled Khalil [ kkhalil ] Ayed Bada [ abada ]
            Permalink
            Ayed Bada logged work - 30/Sep/25 12:00 AM
            • Time Spent:
              1 day
               

              Add history service

            Permalink
            Ayed Bada logged work - 01/Oct/25 12:00 AM
            • Time Spent:
              4 hours
               

              test and commit

            made changes -
            Attachment SRD_COMMENT_HISTORY.sql [ 118814 ]
            Hide
            Permalink
            added a comment - - edited

            Hello,
            I have completed the implementation of the history display feature and committed the changes on the SRD project.
            Additionally, I’ve added the required SQL script that needs to be executed.

            The related patch is: 3.7.0.1354, and a restart is required after deployment.

            Best regards,

            Show
            added a comment - - edited Hello, I have completed the implementation of the history display feature and committed the changes on the SRD project. Additionally, I’ve added the required SQL script that needs to be executed. The related patch is: 3.7.0.1354, and a restart is required after deployment. Best regards,
            Khaled Khalil made changes -
            Status Opened [ 1 ] Pending Requirements [ 10300 ]
            Permalink
            Salem Dannawi logged work - 02/Oct/25 12:00 AM
            • Time Spent:
              1 hour, 30 minutes
               

              test the new CR on staging

            Ayed Bada made changes -
            Remaining Estimate 0 minutes [ 0 ]
            Time Spent 1 day [ 28800 ]
            Worklog Id 279204 [ 279204 ]
            Ayed Bada made changes -
            Baseline Start 2025-09-26 24:00 (set baseline based of initial work logging)
            Baseline End 2025-09-26 24:00 (set baseline based of initial work logging)
            Ayed Bada made changes -
            Time Spent 1 day [ 28800 ] 1 day, 4 hours [ 43200 ]
            Worklog Id 279205 [ 279205 ]
            Salem Dannawi made changes -
            Time Spent 1 day, 4 hours [ 43200 ] 1 day, 5 hours, 30 minutes [ 48600 ]
            Worklog Id 279224 [ 279224 ]
            Permalink
            Salem Dannawi logged work - 07/Oct/25 12:00 AM
            • Time Spent:
              1 hour, 30 minutes
               

              call with customer,
              understand the required,
              call with Ayed to clarify to him

            Permalink
            Ayed Bada logged work - 07/Oct/25 12:00 AM
            • Time Spent:
              2 hours
               

              start dev part

            Salem Dannawi made changes -
            Description Currently, only the latest comment submitted in GTM is visible in SRD. However, we require the full comment history to be displayed in SRD, similar to how it appears in GTM. Below picture GTMHistory attached.
            In addition,
            Any information entered in the “Additional Details” section should be properly saved and displayed in SRD UI. This ensures that when we revisit the request in the future, we can view all previously entered comments and context. Image attached from UI             		7/10/2025:


            1. In GTM comments: Please ensure that the timestamp for each message/comment is displayed directly. This will help track the sequence and timing of updates more clearly.
            2. In logs: The name or identifier of the user who submitted the comment, along with the timestamp, should also be shown to maintain accountability and context.

            Please refer to the new attached images.






            Currently, only the latest comment submitted in GTM is visible in SRD. However, we require the full comment history to be displayed in SRD, similar to how it appears in GTM. Below picture GTMHistory attached.
            In addition,
            Any information entered in the “Additional Details” section should be properly saved and displayed in SRD UI. This ensures that when we revisit the request in the future, we can view all previously entered comments and context. Image attached from UI
            Salem Dannawi made changes -
            Attachment User name in logs for return to AM action.png [ 119220 ]
            Attachment GTMTIME.PNG [ 119221 ]
            Salem Dannawi made changes -
            Time Spent 1 day, 5 hours, 30 minutes [ 48600 ] 1 day, 7 hours [ 54000 ]
            Worklog Id 279564 [ 279564 ]
            Permalink
            Ayed Bada logged work - 08/Oct/25 12:00 AM
            • Time Spent:
              4 hours
               

              compete dev and release the patch

            Khaled Khalil made changes -
            Status Pending Requirements [ 10300 ] Pending Design Session [ 10112 ]
            Assignee Ayed Bada [ abada ] Khaled Khalil [ kkhalil ]
            Khaled Khalil made changes -
            Status Pending Design Session [ 10112 ] Dev Scheduled [ 10014 ]
            Ayed Bada made changes -
            Status Dev Scheduled [ 10014 ] Implementation in progress [ 10016 ]
            Assignee Khaled Khalil [ kkhalil ] Ayed Bada [ abada ]
            Ayed Bada made changes -
            Status Implementation in progress [ 10016 ] To Be Released [ 10400 ]
            Hide
            Permalink
            Ayed Bada added a comment -

            Hello,
            I have successfully enhanced the GTM comments and logs by incorporating the required information, including timestamps, to improve traceability.
            The related patch is: 3.7.0.1358, and a restart is required after deployment.
            Best regards,

            Show
            Ayed Bada added a comment - Hello, I have successfully enhanced the GTM comments and logs by incorporating the required information, including timestamps, to improve traceability. The related patch is: 3.7.0.1358, and a restart is required after deployment. Best regards,
            Khaled Khalil made changes -
            Status To Be Released [ 10400 ] Ready for QA [ 10023 ]
            Assignee Ayed Bada [ abada ] Salem Dannawi [ sdannawi ]
            Ayed Bada made changes -
            Time Spent 1 day, 7 hours [ 54000 ] 2 days, 1 hour [ 61200 ]
            Worklog Id 279717 [ 279717 ]
            Ayed Bada made changes -
            Time Spent 2 days, 1 hour [ 61200 ] 2 days, 5 hours [ 75600 ]
            Worklog Id 279719 [ 279719 ]
            Permalink
            Salem Dannawi logged work - 09/Oct/25 12:00 AM
            • Time Spent:
              1 hour, 30 minutes
               

              test the new requirements in staging,
              still not finished from L3 side

            Permalink
            Ayed Bada logged work - 09/Oct/25 12:00 AM - edited
            • Time Spent:
              2 hours
               

              Pass userName in process for log part

            Salem Dannawi made changes -
            Status Ready for QA [ 10023 ] QA In Progress [ 10015 ]
            Salem Dannawi made changes -
            Time Spent 2 days, 5 hours [ 75600 ] 2 days, 6 hours, 30 minutes [ 81000 ]
            Worklog Id 279849 [ 279849 ]
            Permalink
            Ayed Bada logged work - 10/Oct/25 12:00 AM
            • Time Spent:
              2 hours
               

              Pass userName in process for log part

            Permalink
            Salem Dannawi logged work - 10/Oct/25 12:00 AM
            • Time Spent:
              30 minutes
               

              test after edit the patch from L3

            Permalink
            Salem Dannawi logged work - 13/Oct/25 12:00 AM
            • Time Spent:
              1 hour, 30 minutes
               

              test the new requested after implementing it on staging

            Salem Dannawi made changes -
            Time Spent 2 days, 6 hours, 30 minutes [ 81000 ] 3 days [ 86400 ]
            Worklog Id 280158 [ 280158 ]
            Ayed Bada made changes -
            Time Spent 3 days [ 86400 ] 3 days, 2 hours [ 93600 ]
            Worklog Id 280230 [ 280230 ]
            Ayed Bada made changes -
            Worklog Id 280230 [ 280230 ]
            Ayed Bada made changes -
            Time Spent 3 days, 2 hours [ 93600 ] 3 days, 4 hours [ 100800 ]
            Worklog Id 280231 [ 280231 ]
            Salem Dannawi made changes -
            Time Spent 3 days, 4 hours [ 100800 ] 3 days, 4 hours, 30 minutes [ 102600 ]
            Worklog Id 280752 [ 280752 ]
            Permalink
            Salem Dannawi logged work - 20/Oct/25 12:00 AM
            • Time Spent:
              1 hour
               

              call with Manal and Yusuf ( customer ) , and test all requested items

            Salem Dannawi made changes -
            Time Spent 3 days, 4 hours, 30 minutes [ 102600 ] 3 days, 5 hours, 30 minutes [ 106200 ]
            Worklog Id 280985 [ 280985 ]
            Hide
            Permalink
            added a comment -

            WL = 4 md for dev and testing

            Show
            added a comment - WL = 4 md for dev and testing
            Permalink
            Natnael Asfaw logged work - 09/Dec/25 12:00 AM - edited
            • Time Spent:
              30 minutes
               

              Apply script on prod

            Permalink
            Salem Dannawi logged work - 10/Dec/25 12:00 AM
            • Time Spent:
              2 hours
               

              check logs,
              reproduce same on staging,
              same issue on prod ! integration issue they are checking

            Permalink
            Ayed Bada logged work - 10/Dec/25 12:00 AM
            • Time Spent:
              4 hours
               

              Investigate and Fix production issue

            Salem Dannawi made changes -
            Time Spent 3 days, 5 hours, 30 minutes [ 106200 ] 3 days, 7 hours, 30 minutes [ 113400 ]
            Worklog Id 285614 [ 285614 ]
            Natnael Asfaw made changes -
            Time Spent 3 days, 7 hours, 30 minutes [ 113400 ] 4 days [ 115200 ]
            Worklog Id 285971 [ 285971 ]
            Natnael Asfaw made changes -
            Worklog Id 285971 [ 285971 ]
            Ayed Bada made changes -
            Time Spent 4 days [ 115200 ] 4 days, 4 hours [ 129600 ]
            Worklog Id 285995 [ 285995 ]
            Abir Messaikeh made changes -
            Status QA In Progress [ 10015 ] Closed [ 6 ]
            Resolution Fixed [ 1 ]
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Opened Opened Pending Requirements Pending Requirements
            		9d 3h 14m 1 Khaled Khalil 01/Oct/25 11:04 AM
            Pending Requirements Pending Requirements Pending Design Session Pending Design Session
            		6d 23h 7m 1 Khaled Khalil 08/Oct/25 10:11 AM
            Pending Design Session Pending Design Session Dev Scheduled Dev Scheduled
            		20s 1 Khaled Khalil 08/Oct/25 10:11 AM
            Dev Scheduled Dev Scheduled Implementation in progress Implementation in progress
            		11s 1 Ayed Bada 08/Oct/25 10:11 AM
            Implementation in progress Implementation in progress To Be Released To Be Released
            		10s 1 Ayed Bada 08/Oct/25 10:12 AM
            To Be Released To Be Released Ready for QA Ready for QA
            		20m 21s 1 Khaled Khalil 08/Oct/25 10:32 AM
            Ready for QA Ready for QA QA In Progress QA In Progress
            		1d 2h 9m 1 Salem Dannawi 09/Oct/25 12:42 PM
            QA In Progress QA In Progress Closed Closed
            		75d 21h 51m 1 Abir Messaikeh 24/Dec/25 9:34 AM
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              • Assignee:
                Salem Dannawi
                Reporter:
                Salem Dannawi
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                Watchers:
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                  Time Spent - 4 days, 4 hours
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