L3 Support
  1. L3 Support
  2. LS-68

PON not stable - Unable to change ISP Status - 26063635

        Details

        • Customer:
          OMAN-Tel
        • Severity:
          Minor

          Description

          Dear Sara,

          While trying to complete Installation Tested and Complete milestone getting an error:: Complete Task Failed: [WO:1308363700] [Task: OBC - Activation] [Completed By: BSS OBC UpdateStatus] Task, name :OBC - Activation, ID : 59b1f769-9ba1-11ef-a72e-005056a2d328 not Completed: this activity isn't waiting for a trigger. Therefore, unable to complete OBC Activation task.

            Activity

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            Salem Dannawi made changes -
            Field Original Value New Value
            Gantt Options Milestone (set to milestone: having a due date but zero effort)
            Planned Start 2024-11-29 24:00 (milestone: set planned start date to due date)
            Planned End 2024-11-29 24:00 (milestone: set planned end date to due date)
            Salem Dannawi made changes -
            Assignee Ahad Siddiqui [ asiddiqui ] Sara Saddik [ ssaddik ]
            Salem Dannawi made changes -
            Status Opened [ 1 ] Registered [ 10304 ]
            Salem Dannawi made changes -
            Status Registered [ 10304 ] Customer Contacted [ 10305 ]
            Salem Dannawi made changes -
            Status Customer Contacted [ 10305 ] L1 In Progress [ 10200 ]
            Salem Dannawi made changes -
            Status L1 In Progress [ 10200 ] L3 In Progress [ 10202 ]
            Hide
            Permalink
            Abir Messaikeh added a comment -

            workaround is to change to migrated and it will continue until permanent fix applied

            Show
            Abir Messaikeh added a comment - workaround is to change to migrated and it will continue until permanent fix applied
            Khaled Khalil made changes -
            Project Mobinets_Support [ 10405 ] L3 Support [ 14300 ]
            Key MOB-7122 LS-68
            Issue Type Application issue [ 10208 ] Bug [ 1 ]
            Workflow Support_WF_ABIR [ 179106 ] Mobinets_Dev_BugWF_J4.4 [ 179241 ]
            Status L3 In Progress [ 10202 ] Dev Paused [ 10017 ]
            Reporter Salem Dannawi [ sdannawi ] Khaled Khalil [ kkhalil ]
            Component/s Fixed Network [ 16000 ]
            Hassan Abdine made changes -
            Reporter Khaled Khalil [ kkhalil ] Salem Dannawi [ sdannawi ]
            Hide
            Permalink
            Dawlat Matar added a comment -

            WL: not clear, need to investigate the root cause.
            rough estimation 1 week

            Show
            Dawlat Matar added a comment - WL: not clear, need to investigate the root cause. rough estimation 1 week
            Khaled Khalil made changes -
            Labels MS_OT FN MS_OT
            Abir Messaikeh made changes -
            Component/s FN [ 16201 ]
            Hassan Abdine made changes -
            Assignee Sara Saddik [ ssaddik ] Khaled Khalil [ kkhalil ]
            Hide
            Permalink
            Abir Messaikeh added a comment -

            did not reoccur since 1 year , to confirm with hassan closure

            Show
            Abir Messaikeh added a comment - did not reoccur since 1 year , to confirm with hassan closure
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Opened Opened Registered Registered
            		11s 1 Salem Dannawi 27/Nov/24 10:19 AM
            Registered Registered Customer Contacted Customer Contacted
            		3s 1 Salem Dannawi 27/Nov/24 10:19 AM
            Customer Contacted Customer Contacted L1 In Progress L1 In Progress
            		3s 1 Salem Dannawi 27/Nov/24 10:19 AM
            L1 In Progress L1 In Progress L3 In Progress L3 In Progress
            		4s 1 Salem Dannawi 27/Nov/24 10:19 AM
            L3 In Progress L3 In Progress Dev Paused Dev Paused
            		20d 5h 47m 1 Khaled Khalil 17/Dec/24 4:06 PM
            Subversion JIRA

            Links Hierarchy

            		  Documentation

            Invalid license: EXPIRED

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              People

              • Assignee:
                Khaled Khalil
                Reporter:
                Salem Dannawi
                Rejected By:
                Salem Dannawi
              • Votes:
                0 Vote for this issue
                Watchers:
                3 Start watching this issue

                Dates

                • Due:
                  Created:
                  Updated:
                  Planned Start:
                  Planned End:

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