Details
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Type:
CR
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Status:
Closed
(View Workflow)
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Priority:
Normal
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Resolution: Done
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Component/s: FN
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Labels:None Labels
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Customer:OMAN-Tel
Description
HBB Installation Journey Enhancement in CRM and requires change from the NEP side. Attached BRD for your reference.
The change from the NEP side will be:
As per existing process, NEP is getting Customer contact information from GetCustomerInfoByNumber API, which is reading the customer Contact details from the profile.
Now, with this GTM, NEP to calls getFixedInternetDetails soap API to get external id and external id type and can extract the 3 new fields and send them to FFMS.
External_ID, External_ID_Type
381,Primary contact
382,Secondary contact
383,Installation Date
Attachments
Open Bug
Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
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13d 9m | 1 | Khaled Khalil | 08/Dec/25 1:48 PM | |||||
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8s | 1 | Khaled Khalil | 08/Dec/25 1:48 PM | |||||
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11s | 1 | Khaled Khalil | 08/Dec/25 1:49 PM | |||||
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6s | 1 | Khaled Khalil | 08/Dec/25 1:49 PM | |||||
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29s | 1 | Ayed Bada | 08/Dec/25 1:49 PM | |||||
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1m 56s | 1 | Khaled Khalil | 08/Dec/25 1:51 PM | |||||
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14d 1h 41m | 1 | Abir Messaikeh | 22/Dec/25 3:33 PM | |||||
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8s | 1 | Abir Messaikeh | 22/Dec/25 3:33 PM | |||||
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58d 18h 7m | 1 | Abir Messaikeh | 19/Feb/26 9:41 AM | |||||
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19s | 1 | Abir Messaikeh | 19/Feb/26 9:41 AM | |||||
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55d 22h 39m | 1 | Abir Messaikeh | Yesterday 9:20 AM |
