L3 Support
  1. L3 Support
  2. LS-857

Zain KW | Unmapped and FR sync issue

        Details

        • Customer:
          Zain Kuwait

          Description

          Please attached issue reported by the customer ,
          items are available in Unmapped Passive - despite of being capitalized.

          Pl find the attachment with all the snippet

          1. Text File
            clean_up_unmapped.txt
            0.2 kB
            Bessem Manita
          2. Text File
            delete_unmapped_asset.txt
            0.1 kB
            Bessem Manita
          3. Microsoft Word
            Zain KW FR sync issue.docx
            32 kB
            Daljeet Singh Virdi
          1. Screenshot 2026-01-05 162034.png
            115 kB

            Activity

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            Permalink
            Daljeet Singh Virdi logged work - 31/Dec/25 12:00 AM
            • Time Spent:
              2 hours
               

              Validate the issue

            DSVirdi made changes -
            Field Original Value New Value
            Gantt Options Milestone (set to milestone: having a due date but zero effort)
            Planned Start 2026-01-09 24:00 (milestone: set planned start date to due date)
            Planned End 2026-01-09 24:00 (milestone: set planned end date to due date)
            Daljeet Singh Virdi made changes -
            Attachment Zain KW FR sync issue.docx [ 125400 ]
            Daljeet Singh Virdi made changes -
            Remaining Estimate 0 minutes [ 0 ]
            Time Spent 2 hours [ 7200 ]
            Worklog Id 288032 [ 288032 ]
            DSVirdi made changes -
            Baseline Start 2026-01-09 24:00 (set baseline based of initial work logging)
            Baseline End 2026-01-09 24:00 (set baseline based of initial work logging)
            Khaled Khalil made changes -
            Assignee Khaled Khalil [ kkhalil ] Bessem Manita [ bmanita ]
            Hide
            Permalink
            Bessem Manita added a comment -

            Dear Daljeet,
            Same scenario, passive node is coming with two different SN. Please apply attached script to remove asset from unmapped.

            Show
            Bessem Manita added a comment - Dear Daljeet, Same scenario, passive node is coming with two different SN. Please apply attached script to remove asset from unmapped.
            Bessem Manita made changes -
            Attachment clean_up_unmapped.txt [ 125417 ]
            Attachment Screenshot 2026-01-05 162034.png [ 125418 ]
            Bessem Manita made changes -
            Status Open Bug [ 10108 ] Dev Scheduled [ 10014 ]
            Bessem Manita made changes -
            Status Dev Scheduled [ 10014 ] Implementation in progress [ 10016 ]
            Bessem Manita made changes -
            Status Implementation in progress [ 10016 ] To Be Released [ 10400 ]
            Permalink
            Daljeet Singh Virdi logged work - 06/Jan/26 12:00 AM
            • Time Spent:
              2 hours, 30 minutes
               

              Validate the issue and found it got partially resolved and raised with L3 again and update the customer as well

            Khaled Khalil made changes -
            Status To Be Released [ 10400 ] Ready for QA [ 10023 ]
            Assignee Bessem Manita [ bmanita ] Daljeet Singh Virdi [ dsvirdi ]
            Bessem Manita made changes -
            Attachment delete_unmapped_asset.txt [ 125509 ]
            Permalink
            Manjit Kumar logged work - 07/Jan/26 12:00 AM
            • Time Spent:
              2 hours, 30 minutes
               

              Execute the script and check the log for sync related issue then shared log to L3.

            Permalink
            Daljeet Singh Virdi logged work - 07/Jan/26 12:00 AM - edited
            • Time Spent:
              2 hours, 30 minutes
               

              Asked the L2 to apply the script and did validate the same after execution

            Permalink
            Manjit Kumar logged work - 08/Jan/26 12:00 AM
            • Time Spent:
              6 hours
               

              Troubleshoot for workflow related issue on kuwait test platform, while troubleshoot re-applied the patch but didn't work then apply full delivery patch but didn't work then copy complete package from prod then try and then apply pending patches but didn't work then change in configuration prod db then it's start work, once it's up then again switch to test db server then now it's working.

            Permalink
            Manjit Kumar logged work - 09/Jan/26 12:00 AM
            • Time Spent:
              1 hour, 30 minutes
               

              make script and schedule for transfer db dump from prod to test.

            Manjit Kumar made changes -
            Time Spent 2 hours [ 7200 ] 4 hours, 30 minutes [ 16200 ]
            Worklog Id 288510 [ 288510 ]
            Manjit Kumar made changes -
            Time Spent 4 hours, 30 minutes [ 16200 ] 1 day, 2 hours, 30 minutes [ 37800 ]
            Worklog Id 288511 [ 288511 ]
            Manjit Kumar made changes -
            Time Spent 1 day, 2 hours, 30 minutes [ 37800 ] 1 day, 4 hours [ 43200 ]
            Worklog Id 288512 [ 288512 ]
            Permalink
            Manjit Kumar logged work - 12/Jan/26 12:00 AM
            • Time Spent:
              5 hours
               

              Import the db on test platform which was exported from prod and during import get datafile related issue which fixed.

            Manjit Kumar made changes -
            Time Spent 1 day, 4 hours [ 43200 ] 2 days, 1 hour [ 61200 ]
            Worklog Id 288903 [ 288903 ]
            Daljeet Singh Virdi made changes -
            Time Spent 2 days, 1 hour [ 61200 ] 2 days, 3 hours [ 68400 ]
            Worklog Id 289145 [ 289145 ]
            Daljeet Singh Virdi made changes -
            Time Spent 2 days, 3 hours [ 68400 ] 2 days, 3 hours, 30 minutes [ 70200 ]
            Worklog Id 289145 [ 289145 ]
            Daljeet Singh Virdi made changes -
            Time Spent 2 days, 3 hours, 30 minutes [ 70200 ] 2 days, 6 hours [ 79200 ]
            Worklog Id 289151 [ 289151 ]
            Daljeet Singh Virdi made changes -
            Status Ready for QA [ 10023 ] QA In Progress [ 10015 ]
            Hide
            Permalink
            Daljeet Singh Virdi added a comment -

            Patch has been deployed on prod .702

            Show
            Daljeet Singh Virdi added a comment - Patch has been deployed on prod .702
            Daljeet Singh Virdi made changes -
            Status QA In Progress [ 10015 ] Closed [ 6 ]
            Resolution Fixed [ 1 ]
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Bug Open Bug Dev Scheduled Dev Scheduled
            		9h 34m 1 Bessem Manita 05/Jan/26 1:50 PM
            Dev Scheduled Dev Scheduled Implementation in progress Implementation in progress
            		4s 1 Bessem Manita 05/Jan/26 1:50 PM
            Implementation in progress Implementation in progress To Be Released To Be Released
            		7s 1 Bessem Manita 05/Jan/26 1:50 PM
            To Be Released To Be Released Ready for QA Ready for QA
            		19h 52m 1 Khaled Khalil 06/Jan/26 9:43 AM
            Ready for QA Ready for QA QA In Progress QA In Progress
            		20d 18h 32m 1 Daljeet Singh Virdi 27/Jan/26 4:16 AM
            QA In Progress QA In Progress Closed Closed
            		23s 1 Daljeet Singh Virdi 27/Jan/26 4:16 AM
            Subversion JIRA

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              People

              • Assignee:
                Daljeet Singh Virdi
                Reporter:
                Daljeet Singh Virdi
              • Votes:
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                Watchers:
                2 Start watching this issue

                Dates

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                  Resolved:
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                  Time Tracking

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                  Logged:
                  Time Spent - 2 days, 6 hours
                  2d 6h

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