Details
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Type:
Bug
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Status:
Closed
(View Workflow)
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Priority:
Normal
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Resolution: Fixed
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Component/s: NEP
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Customer:Ooreedo Tunisia
Description
Dear @Khaled Khalil,
Could you please assign a NEP-DEV resource to check & fix below issue on immediate basis:
XML File: 2026-03-09-02.21.53_Ooredoo
Import Date: 10-03-2026
Server logs: Integration will share here
1- While I am going to open any physical report like inventory/cabinet/shelf/board it is showing “null report”.
SS attached.
@Basant Kumar please share server logs from .102 of today date.
Best regards,
Indrasan
Attachments
Activity
| Field | Original Value | New Value |
|---|---|---|
| Gantt Options | Milestone (set to milestone: having a due date but zero effort) | |
| Planned Start | 2026-03-13 24:00 (milestone: set planned start date to due date) | |
| Planned End | 2026-03-13 24:00 (milestone: set planned end date to due date) |
| Attachment | 2026-03-09-02.21.53_Ooredoo.rar [ 129913 ] |
| Description |
Dear @Khaled Khalil,
Could you please assign a NEP-DEV resource to check & fix below issue on immediate basis: XML File: 2026-03-09-02.21.53_Ooredoo Import Date: 10-03-2026 Server logs: Integration will share here 1- While I am going to open any physical report like inventory/cabinet/shelf/board it is showing “null report”. SS attached. @Basant Kumar please share server logs from .102 of today date. Best regards, Indrasan |
| Attachment | Null Report.png [ 129914 ] |
| Assignee | Khaled Khalil [ kkhalil ] | Marwan Kanaan [ mkanaan ] |
| Component/s | NEP [ 16200 ] |
| Attachment | Screenshot 2026-03-10 140448.png [ 129915 ] |
| Attachment | server.log.tgz [ 129916 ] |
| Status | Open Bug [ 10108 ] | Need More Info [ 10011 ] |
| Assignee | Marwan Kanaan [ mkanaan ] | Indrasan Yadav [ iyadav ] |
| Remaining Estimate | 0 minutes [ 0 ] | |
| Time Spent | 1 hour [ 3600 ] | |
| Worklog Id | 293702 [ 293702 ] |
| Baseline Start | 2026-03-13 24:00 (set baseline based of initial work logging) | |
| Baseline End | 2026-03-13 24:00 (set baseline based of initial work logging) |
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- Time Spent:
- 1 hour
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i have shared logs from 102
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- Time Spent:
- 2 hours
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Requested to integration to deploy the given patch then checked data after deployed. It was fixed but when reimported the same xml again faced same issue then contacted to Marwan and raised another JIRA to Hassan as he suggested.
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- Time Spent:
- 7 hours
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fixing the issue
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- Time Spent:
- 1 hour
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shared logs from 102
| Time Spent | 1 hour [ 3600 ] | 2 hours [ 7200 ] |
| Worklog Id | 293837 [ 293837 ] |
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- Time Spent:
- 2 hours
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NEP patch Build 3.7.0.1437 deployed on .102
| Time Spent | 2 hours [ 7200 ] | 4 hours [ 14400 ] |
| Worklog Id | 294102 [ 294102 ] |
Dear @Marwan Kanaan,
As discussed during the Teams call, I am still facing the same issue.
The server logs have been attached to the JIRA ticket. Kindly review them from your side and let me know your findings.
Dear @Indrasan Yadav,
Kindly note that the issue is still not reproducible from my side, even after testing across all versions to verify whether there is any bad data.
However, I have added additional validation and handling, and the fix will be available in Patch: 3.7.0.1336.
Best Regards,
Marwan Kanaan I Software Developer
| Attachment | server.log_11-03.tgz [ 130204 ] |
Dear @Marwan Kanaan,
After deploying the provided NEP patch, the report opened correctly.
However, when I checked the catalogue layout for some nodes, I noticed that all ports were not appearing on the boards that were added within the last 2–3 days. I assumed that the XML might need to be reimported after deploying the latest NEP patch, so I proceeded to reimport the same XML file.
After the XML import was completed, I observed that the same issue still persists.
SS-1
Due to this issue, the layout is appearing blank.
SS-2
Dear @Indrasan Yadav,
Kindly apply Patch 3.7.0.1437 and validate the issue afterward.
Best Regards,
Marwan Kanaan I Software Developer
Patch has been deployed and now report is open correctly.
| Status | Need More Info [ 10011 ] | Open Bug [ 10108 ] |
| Status | Open Bug [ 10108 ] | Dev Scheduled [ 10014 ] |
| Status | Dev Scheduled [ 10014 ] | Implementation in progress [ 10016 ] |
| Assignee | Indrasan Yadav [ iyadav ] | Khaled Khalil [ kkhalil ] |
| Status | Implementation in progress [ 10016 ] | To Be Released [ 10400 ] |
| Status | To Be Released [ 10400 ] | Ready for QA [ 10023 ] |
| Assignee | Khaled Khalil [ kkhalil ] | Indrasan Yadav [ iyadav ] |
| Status | Ready for QA [ 10023 ] | QA In Progress [ 10015 ] |
| Status | QA In Progress [ 10015 ] | Closed [ 6 ] |
| Resolution | Fixed [ 1 ] |
| Time Spent | 4 hours [ 14400 ] | 1 day, 4 hours [ 43200 ] |
| Worklog Id | 294406 [ 294406 ] |
| Remaining Estimate | 0 minutes [ 0 ] | 1 hour [ 3600 ] |
| Time Spent | 1 day, 4 hours [ 43200 ] | 1 day, 3 hours [ 39600 ] |
| Worklog Id | 294406 [ 294406 ] |
| Remaining Estimate | 1 hour [ 3600 ] | 0 minutes [ 0 ] |
| Time Spent | 1 day, 3 hours [ 39600 ] | 1 day, 4 hours [ 43200 ] |
| Worklog Id | 294630 [ 294630 ] |
| Worklog Id | 293837 [ 293837 ] |
| Worklog Id | 294630 [ 294630 ] |
| Time Spent | 1 day, 4 hours [ 43200 ] | 1 day, 6 hours [ 50400 ] |
| Worklog Id | 294636 [ 294636 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
45m 53s | 1 | Marwan Kanaan | 10/Mar/26 10:27 AM | |||||
|
2d 18h 20m | 1 | Indrasan Yadav | 13/Mar/26 4:48 AM | |||||
|
1m 2s | 1 | Indrasan Yadav | 13/Mar/26 4:49 AM | |||||
|
1h 47m | 1 | Khaled Khalil | 13/Mar/26 6:37 AM | |||||
|
12s | 1 | Khaled Khalil | 13/Mar/26 6:37 AM | |||||
|
4s | 1 | Khaled Khalil | 13/Mar/26 6:37 AM | |||||
|
3m 31s | 1 | Indrasan Yadav | 13/Mar/26 6:41 AM | |||||
|
12s | 1 | Indrasan Yadav | 13/Mar/26 6:41 AM |
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Links Hierarchy |
 Documentation
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Dear @indrasan,
I found no issues in the reports and everything working fine kindly check again.
SS attatched
regards