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    • Customer:
      Zain KSA 3.X

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        Indrasan Yadav logged work - 22/Nov/24 12:00 AM
        • Time Spent:
          2 hours
           

          Copy the XML on .14, started an import, checked continuous status & update the same.

        Indrasan Yadav made changes -
        Field Original Value New Value
        Gantt Options Milestone (set to milestone: having a due date but zero effort)
        Planned Start 2024-11-24 24:00 (milestone: set planned start date to due date)
        Planned End 2024-11-24 24:00 (milestone: set planned end date to due date)
        Hide
        Indrasan Yadav added a comment -

        Dear Team,

        As suggested, I initiated an XML import (File Name: 2024-11-22-10.34.50_ZainKsa) on the .14 server under version “Actual” (created by @Ahad Siddiqui). Unfortunately, the import failed with the following error:

        “Import ended with an internal exception error.”

        Details:
        • XML Import Start Snippet:

        • Error Snippet:

        @Integration, could you please share the server logs to @Diana Hamdouche.

        Best regards,
        Indrasan

        Show
        Indrasan Yadav added a comment - Dear Team, As suggested, I initiated an XML import (File Name: 2024-11-22-10.34.50_ZainKsa) on the .14 server under version “Actual” (created by @Ahad Siddiqui). Unfortunately, the import failed with the following error: “Import ended with an internal exception error.” Details: • XML Import Start Snippet: • Error Snippet: @Integration, could you please share the server logs to @Diana Hamdouche. Best regards, Indrasan
        Indrasan Yadav made changes -
        Assignee Indrasan Yadav [ iyadav ] Khaled Khalil [ kkhalil ]
        Indrasan Yadav made changes -
        Link This issue blocks ZKU-94 [ ZKU-94 ]
        Khaled Khalil made changes -
        Assignee Khaled Khalil [ kkhalil ] Diana Hamdouche [ dhamdouche ]
        Indrasan Yadav logged work - 23/Nov/24 12:00 AM - edited
        • Time Spent:
          1 hour
           

          Again started an XML import & monitor the status, same issue still persist so raise to DEV Team with logs.

        Indrasan Yadav made changes -
        Remaining Estimate 0 minutes [ 0 ]
        Time Spent 2 hours [ 7200 ]
        Worklog Id 257604 [ 257604 ]
        Indrasan Yadav made changes -
        Baseline Start 2024-11-24 24:00 (set baseline based of initial work logging)
        Baseline End 2024-11-24 24:00 (set baseline based of initial work logging)
        Indrasan Yadav made changes -
        Time Spent 2 hours [ 7200 ] 3 hours, 30 minutes [ 12600 ]
        Worklog Id 257605 [ 257605 ]
        Indrasan Yadav made changes -
        Remaining Estimate 0 minutes [ 0 ] 30 minutes [ 1800 ]
        Time Spent 3 hours, 30 minutes [ 12600 ] 3 hours [ 10800 ]
        Worklog Id 257605 [ 257605 ]
        Indrasan Yadav logged work - 24/Nov/24 12:00 AM
        • Time Spent:
          2 hours
           

          Multiple time xml import & monitor the same & update the status in WhatsApp group.

        Indrasan Yadav logged work - 25/Nov/24 12:00 AM - edited
        • Time Spent:
          1 hour
           

          XML import as suggested by @Bassem & see the result of previous XML import.

          and share same XML to @Diana & @Nazih.

        Hide
        Diana Hamdouche added a comment -

        Dears,

        The import process is currently failing due to a connection issue with WF, which is not required for ZAIN KSA. Previously, imports were successfully processed when WF was Up on .14, although this configuration should not have been the case.
        We handled the case so imports will now proceed successfully when WF is down, provided that the "Approval Process" is set to "false" in the "nep-server-config.xml" file.
        For Better validations, create a new version and try the import again.
        Patch is needed: 3.7.1.625

        Show
        Diana Hamdouche added a comment - Dears, The import process is currently failing due to a connection issue with WF, which is not required for ZAIN KSA. Previously, imports were successfully processed when WF was Up on .14, although this configuration should not have been the case. We handled the case so imports will now proceed successfully when WF is down, provided that the "Approval Process" is set to "false" in the "nep-server-config.xml" file. For Better validations, create a new version and try the import again. Patch is needed: 3.7.1.625
        Diana Hamdouche made changes -
        Assignee Diana Hamdouche [ dhamdouche ] Indrasan Yadav [ iyadav ]
        Indrasan Yadav made changes -
        Remaining Estimate 30 minutes [ 1800 ] 0 minutes [ 0 ]
        Time Spent 3 hours [ 10800 ] 5 hours [ 18000 ]
        Worklog Id 257666 [ 257666 ]
        Indrasan Yadav made changes -
        Time Spent 5 hours [ 18000 ] 6 hours [ 21600 ]
        Worklog Id 257667 [ 257667 ]
        Indrasan Yadav made changes -
        Worklog Id 257667 [ 257667 ]
        Hide
        Indrasan Yadav added a comment -

        Dear @Diana,

        As you know after patch (Patch is needed: 3.7.1.625) applied on .14 still we are facing an issue to import the XML on .14.

        Please suggest about same.

        Show
        Indrasan Yadav added a comment - Dear @Diana, As you know after patch (Patch is needed: 3.7.1.625) applied on .14 still we are facing an issue to import the XML on .14. Please suggest about same.
        Indrasan Yadav made changes -
        Assignee Indrasan Yadav [ iyadav ] Diana Hamdouche [ dhamdouche ]
        Hide
        Diana Hamdouche added a comment -

        XMLs are now imported normally on .14

        Show
        Diana Hamdouche added a comment - XMLs are now imported normally on .14
        Diana Hamdouche made changes -
        Assignee Diana Hamdouche [ dhamdouche ] Indrasan Yadav [ iyadav ]
        Hide
        Indrasan Yadav added a comment -

        Yes, we can close this JIRA now.

        Show
        Indrasan Yadav added a comment - Yes, we can close this JIRA now.
        Indrasan Yadav made changes -
        Status To Do [ 10001 ] Done [ 10000 ]
        Basant Kumar logged work - 17/Jul/25 12:00 AM
        • Time Spent:
          1 hour
           

          An XML Getting Failed Due To Internal Exception Error

        Basant Kumar made changes -
        Time Spent 6 hours [ 21600 ] 7 hours [ 25200 ]
        Worklog Id 274607 [ 274607 ]
        Transition Time In Source Status Execution Times Last Executer Last Execution Date
        To Do To Do Done Done
        9d 22h 7m 1 Indrasan Yadav 02/Dec/24 7:13 AM
        Subversion JIRA

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        Invalid license: EXPIRED

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          • Assignee:
            Indrasan Yadav
            Reporter:
            Indrasan Yadav
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            Watchers:
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