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    • Customer:
      Zain KSA 3.X

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        Indrasan Yadav added a comment -

        Yes, we can close this JIRA now.

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        Indrasan Yadav added a comment - Yes, we can close this JIRA now.
        Hide
        Diana Hamdouche added a comment -

        XMLs are now imported normally on .14

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        Diana Hamdouche added a comment - XMLs are now imported normally on .14
        Hide
        Indrasan Yadav added a comment -

        Dear @Diana,

        As you know after patch (Patch is needed: 3.7.1.625) applied on .14 still we are facing an issue to import the XML on .14.

        Please suggest about same.

        Show
        Indrasan Yadav added a comment - Dear @Diana, As you know after patch (Patch is needed: 3.7.1.625) applied on .14 still we are facing an issue to import the XML on .14. Please suggest about same.
        Hide
        Diana Hamdouche added a comment -

        Dears,

        The import process is currently failing due to a connection issue with WF, which is not required for ZAIN KSA. Previously, imports were successfully processed when WF was Up on .14, although this configuration should not have been the case.
        We handled the case so imports will now proceed successfully when WF is down, provided that the "Approval Process" is set to "false" in the "nep-server-config.xml" file.
        For Better validations, create a new version and try the import again.
        Patch is needed: 3.7.1.625

        Show
        Diana Hamdouche added a comment - Dears, The import process is currently failing due to a connection issue with WF, which is not required for ZAIN KSA. Previously, imports were successfully processed when WF was Up on .14, although this configuration should not have been the case. We handled the case so imports will now proceed successfully when WF is down, provided that the "Approval Process" is set to "false" in the "nep-server-config.xml" file. For Better validations, create a new version and try the import again. Patch is needed: 3.7.1.625
        Hide
        Indrasan Yadav added a comment -

        Dear Team,

        As suggested, I initiated an XML import (File Name: 2024-11-22-10.34.50_ZainKsa) on the .14 server under version “Actual” (created by @Ahad Siddiqui). Unfortunately, the import failed with the following error:

        “Import ended with an internal exception error.”

        Details:
        • XML Import Start Snippet:

        • Error Snippet:

        @Integration, could you please share the server logs to @Diana Hamdouche.

        Best regards,
        Indrasan

        Show
        Indrasan Yadav added a comment - Dear Team, As suggested, I initiated an XML import (File Name: 2024-11-22-10.34.50_ZainKsa) on the .14 server under version “Actual” (created by @Ahad Siddiqui). Unfortunately, the import failed with the following error: “Import ended with an internal exception error.” Details: • XML Import Start Snippet: • Error Snippet: @Integration, could you please share the server logs to @Diana Hamdouche. Best regards, Indrasan

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          • Assignee:
            Indrasan Yadav
            Reporter:
            Indrasan Yadav
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