Details

    • Customer:
      Zain KSA 3.X

      Description

      This JIRA is created solely for reference in case we encounter any issues while logging into the .14 server.

        Activity

        Hide
        Indrasan Yadav added a comment -

        Dear @Bassem Sabbagh,

        Could you please confirm the following:

        Initially, when I tried logging into the .14 server, it showed the client as offline.

        Now, the server is up, but I have the old password, which is being marked as incorrect.

        Could you please confirm the updated password or create new user credentials for me to log in to the remote machine if possible?

        Thank you for your assistance.

        Best regards,
        Indrasan

        Show
        Indrasan Yadav added a comment - Dear @Bassem Sabbagh, Could you please confirm the following: Initially, when I tried logging into the .14 server, it showed the client as offline. Now, the server is up, but I have the old password, which is being marked as incorrect. Could you please confirm the updated password or create new user credentials for me to log in to the remote machine if possible? Thank you for your assistance. Best regards, Indrasan
        Hide
        Indrasan Yadav added a comment -

        Now log in done with updated pasword

        Show
        Indrasan Yadav added a comment - Now log in done with updated pasword
        Hide
        Indrasan Yadav added a comment -

        Dear @Bassem Sabbagh,

        Now .14 log in is done with updated password.

        But I am encountering an issue when trying to open NEP in .14 server, as shown in the snippet below (NEP is not reachable).

        Could I please get some advice or assistance on resolving this?

        Thank you!

        Best regards,
        Indrasan

        Show
        Indrasan Yadav added a comment - Dear @Bassem Sabbagh, Now .14 log in is done with updated password. But I am encountering an issue when trying to open NEP in .14 server, as shown in the snippet below (NEP is not reachable). Could I please get some advice or assistance on resolving this? Thank you! Best regards, Indrasan
        Hide
        Indrasan Yadav added a comment -

        So check with integration to bring up the application on the server
        Thanks
        __________________________________
        Above comment from @Bassem on mail.

        Show
        Indrasan Yadav added a comment - So check with integration to bring up the application on the server Thanks __________________________________ Above comment from @Bassem on mail.
        Hide
        Indrasan Yadav added a comment -

        Dear @integration,

        Could you please check & confirm.

        Thanks!
        Indrasan

        Show
        Indrasan Yadav added a comment - Dear @integration, Could you please check & confirm. Thanks! Indrasan
        Hide
        Indrasan Yadav added a comment - - edited

        Despite no response regarding this, I confirmed with @Sanju on 21-10-2024 around 6:00 PM about the XML import on .14 when NEP was accessible. He advised to proceed with the XML import, so I started it on 21-10-2024 around 06:30 PM, and the XML import was completed at midnight.

        Show
        Indrasan Yadav added a comment - - edited Despite no response regarding this, I confirmed with @Sanju on 21-10-2024 around 6:00 PM about the XML import on .14 when NEP was accessible. He advised to proceed with the XML import, so I started it on 21-10-2024 around 06:30 PM, and the XML import was completed at midnight.
        Hide
        Indrasan Yadav added a comment -

        Dear @Basant Kumar,

        Could you please check why connection refused is showing for NEP when I am trying to access it on .14 server.

        Best regards,
        Indrasan

        Show
        Indrasan Yadav added a comment - Dear @Basant Kumar, Could you please check why connection refused is showing for NEP when I am trying to access it on .14 server. Best regards, Indrasan
        Hide
        Indrasan Yadav added a comment -

        Dear Indrasan,

        Its working fine please check now,

        Regards,
        Basant

        Show
        Indrasan Yadav added a comment - Dear Indrasan, Its working fine please check now, Regards, Basant

          People

          • Assignee:
            Indrasan Yadav
            Reporter:
            Indrasan Yadav
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