[ACE-325] Document added to site is not saved / missing Created: 14/Nov/25  Updated: 03/Mar/26  Due: 30/Nov/25  Resolved: 03/Mar/26

Status: Closed
Project: ACE
Component/s: UCMDB
Affects Version/s: None
Fix Version/s: None

Type: Bug Priority: Normal
Reporter: Eyob Tatek Assignee: Eyob Tatek
Resolution: Fixed Votes: 0
Labels: None
Remaining Estimate: 0 minutes
Time Spent: 4 days, 3 hours
Original Estimate: Not Specified

Attachments: PNG File document upload.png     PNG File document_management_download error.png    
Customer:
Mobinets
Planned Start:
Planned End:
Actual Start:
Date of Baselining:

 Description   

For the UAT , after uploading document to a site the document is not available in the system.

Platform used

http://10.172.20.88:6016/ACE_UCMDB_UI/

 Comments   
Comment by Nouha Mhadhbi [ 19/Nov/25 ]

The ticked has been resolved, and a batch will be released for this ticket
note that you have to add document management folders ace and dm under c:
doc manangement path
ace.dm.folder_path=C:/ace/dm
Best regards
Nouha

Comment by Eyob Tatek [ 08/Jan/26 ]

The issue is not resolved, still same problem.

Comment by Eyob Tatek [ 09/Jan/26 ]

Not solved

Comment by Anonymous [ 12/Jan/26 ]

Hi Eyob,

The issue was related to the document file path; it was not configured .
The configuration team has now fixed it.

You can retest it.

Best regards,
Nouha

Comment by Nouha Mhadhbi [ 12/Jan/26 ]

Hi Eyob,

The issue was related to the document file path; it was not configured .
The configuration team has now fixed it.

You can retest it.

Best regards,
Nouha

Comment by Eyob Tatek [ 12/Jan/26 ]

The uploaded document is now shown on the system but it can not be viewed and downloaded.
Screen shot for the download error attached.

Comment by Eyob Tatek [ 27/Jan/26 ]

Not fixed.

Comment by Mohamad Ghorghar [ 02/Feb/26 ]

Issue resolved, and a batch will be released for this fix.
Both document download and document view functionalities are now working properly.

Comment by Eyob Tatek [ 03/Mar/26 ]

The issue has been resolved.

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