[ACE-695] FetchGisInfo SRD API is failing : The host did not accept the connection within timeout of 60000 ms Created: 06/Mar/26  Updated: 23/Mar/26  Due: 03/Mar/26  Resolved: 23/Mar/26

Status: Rejected
Project: ACE
Component/s: SRD
Affects Version/s: None
Fix Version/s: None

Type: Bug Priority: Normal
Reporter: Mbaye Lo Assignee: Mbaye Lo
Resolution: Not Fixed Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

Customer:
OMAN-Tel
Planned Start:
Planned End:
Rejected By: Khaled Khalil

 Description   

FetchGisInfo SRD API is failing : The host did not accept the connection within timeout of 60000 ms

Request:
<SOAP-ENV:Envelope
xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
<SOAP-ENV:Header/>
<SOAP-ENV:Body>
<ns3:fetchGisInfo
xmlns:ns3="http://server.internal.api.srd.nep.mobinets.com/"
xmlns="">
<inputParameter>682631,2590222</inputParameter>
<directSave>false</directSave>
<requestId>02102024</requestId>
<serviceName>1094301_FBB</serviceName>
<siteName></siteName>
<siteType></siteType>
</ns3:fetchGisInfo>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>

Response :
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
<soap:Body>
<soap:Fault>
<faultcode>soap:Server</faultcode>
<faultstring>The host did not accept the connection within timeout of 60000 ms</faultstring>
<detail>
<ns1:Exception xmlns:ns1="http://server.internal.api.srd.nep.mobinets.com/"/>
</detail>
</soap:Fault>
</soap:Body>
</soap:Envelope>

 Comments   
Comment by Ayed Bada [ 23/Mar/26 ]

Dear Mbaye,

We are currently facing an issue while invoking the GIS service endpoint:

https://geoservice.omantel.om/OBCP/OBC.svc

During execution of the method fetchGisInfo, the request fails with a timeout exception. Please find the relevant logs below:

ERROR during service call:
Unable to sendViaPost to url https://geoservice.omantel.om/OBCP/OBC.svc
org.apache.commons.httpclient.ConnectTimeoutException: The host did not accept the connection within timeout of 60000 ms

This indicates that the connection to the endpoint could not be established within the configured timeout period.

Could you please check with the Integration team and confirm the following points:

-Whether access to this service requires a VPN connection or a Public IP
-If there is an internal endpoint that should be used when connected via VPN
-The expected access configuration to ensure successful connectivity

Best regards,

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