[LS-1043] RE: Cancelled Order Enhancement -Stagging Created: 01/Apr/26  Updated: 15/Apr/26  Due: 30/Apr/26  Resolved: 15/Apr/26

Status: Closed
Project: L3 Support
Component/s: FN
Affects Version/s: None
Fix Version/s: None

Type: CR Priority: Normal
Reporter: Shamim Ahmed Assignee: Shamim Ahmed
Resolution: Fixed Votes: 0
Labels: None
Σ Remaining Estimate: Not Specified Remaining Estimate: Not Specified
Σ Time Spent: Not Specified Time Spent: Not Specified
Σ Original Estimate: Not Specified Original Estimate: Not Specified

Attachments: XML File ArborSyncCancelOrder.bpmn20.xml    
Sub-Tasks:
Key
Summary
Type
Status
Assignee
LS-1049 RE: Cancelled Order Enhancement -Stag... Technical task Open Bug Khaled Khalil  
LS-1048 RE: Cancelled Order Enhancement -Stag... Technical task Open Bug Khaled Khalil  
LS-1044 RE: Cancelled Order Enhancement -Stag... Technical task Open Bug Khaled Khalil  
Customer:
OMAN-Tel
Planned Start:
Planned End:
Severity: Minor
Product: NEP

 Description   

Dear @Ayed Bada,

During SIT testing on the staging platform, we observed that orders are moving to "History" even after NEP receives an error response from Arbor during cancellation.

The SIT team has requested that these orders be interrupted instead, based on the specific Arbor response shown below.

As discussed, we will ask the OT to raise a GTM or CR, as this change is considered an enhancement.

<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
<SOAP-ENV:Header />
<SOAP-ENV:Body>
<ns3:CancelOrderRequest xmlns:ns3="http://omantel.om/ordermanagementservice">
<OT_EAI_HEADER>
<MsgFormat>CancelOrder.Req</MsgFormat>
<MsgVersion>0000</MsgVersion>
<RequestorId>ARBOR</RequestorId>
<RequestorChannelId>WS</RequestorChannelId>
<RequestorUserId>ARBOR</RequestorUserId>
<RequestorLanguage>E</RequestorLanguage>
<RequestorSecurityInfo>Eai</RequestorSecurityInfo>
<EaiReference>0</EaiReference>
<ReturnCode>0000</ReturnCode>
</OT_EAI_HEADER>
<Request>
<chgWho>v6272498</chgWho>
<orderId>91409551</orderId>
<itemId>520319366</itemId>
</Request>
</ns3:CancelOrderRequest>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>

<NS1:Envelope xmlns:NS1="http://schemas.xmlsoap.org/soap/envelope/">
<NS1:Body>
<NS2:cancelOrderResponse xmlns:NS2="http://omantel.om/ordermanagementservice">
<OT_EAI_HEADER>
<MsgFormat>CancelOrder.Req</MsgFormat>
<MsgVersion>0000</MsgVersion>
<RequestorId>ARBOR</RequestorId>
<RequestorChannelId>WS</RequestorChannelId>
<RequestorUserId>ARBOR</RequestorUserId>
<RequestorLanguage>E</RequestorLanguage>
<RequestorSecurityInfo>Eai</RequestorSecurityInfo>
<EaiReference>0</EaiReference>
<ReturnCode>0000</ReturnCode>
</OT_EAI_HEADER>
<Response>
<ReturnCode>0752</ReturnCode>
<ReturnMessage>Order cannot be cancelled after completion of BIP Milestone</ReturnMessage>
</Response>
</NS2:cancelOrderResponse>
</NS1:Body>
</NS1:Envelope>"

Thank U!!!



 Comments   
Comment by Ayed Bada [ 02/Apr/26 ]

for this enhancement, the order will now move to status “Interrupted” instead of being moved to history with “Cancelled” status.
Additionally, the previously missed field “ReferenceNo” will now be passed to the Arbor request.
Please find attached the new version of the process that includes this enhancement.

Comment by Abir Messaikeh [ 14/Apr/26 ]

Tested on Staging

Comment by Abir Messaikeh [ 15/Apr/26 ]

New process applied on PROD

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