Details
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Type:
CR
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Status:
Closed
(View Workflow)
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Priority:
Normal
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Resolution: Fixed
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Component/s: FN
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Labels:None Labels
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Customer:OMAN-Tel
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Severity:Minor
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Product:NEP
Description
Dear @Ayed Bada,
During SIT testing on the staging platform, we observed that orders are moving to "History" even after NEP receives an error response from Arbor during cancellation.
The SIT team has requested that these orders be interrupted instead, based on the specific Arbor response shown below.
As discussed, we will ask the OT to raise a GTM or CR, as this change is considered an enhancement.
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
<SOAP-ENV:Header />
<SOAP-ENV:Body>
<ns3:CancelOrderRequest xmlns:ns3="http://omantel.om/ordermanagementservice">
<OT_EAI_HEADER>
<MsgFormat>CancelOrder.Req</MsgFormat>
<MsgVersion>0000</MsgVersion>
<RequestorId>ARBOR</RequestorId>
<RequestorChannelId>WS</RequestorChannelId>
<RequestorUserId>ARBOR</RequestorUserId>
<RequestorLanguage>E</RequestorLanguage>
<RequestorSecurityInfo>Eai</RequestorSecurityInfo>
<EaiReference>0</EaiReference>
<ReturnCode>0000</ReturnCode>
</OT_EAI_HEADER>
<Request>
<chgWho>v6272498</chgWho>
<orderId>91409551</orderId>
<itemId>520319366</itemId>
</Request>
</ns3:CancelOrderRequest>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>
<NS1:Envelope xmlns:NS1="http://schemas.xmlsoap.org/soap/envelope/">
<NS1:Body>
<NS2:cancelOrderResponse xmlns:NS2="http://omantel.om/ordermanagementservice">
<OT_EAI_HEADER>
<MsgFormat>CancelOrder.Req</MsgFormat>
<MsgVersion>0000</MsgVersion>
<RequestorId>ARBOR</RequestorId>
<RequestorChannelId>WS</RequestorChannelId>
<RequestorUserId>ARBOR</RequestorUserId>
<RequestorLanguage>E</RequestorLanguage>
<RequestorSecurityInfo>Eai</RequestorSecurityInfo>
<EaiReference>0</EaiReference>
<ReturnCode>0000</ReturnCode>
</OT_EAI_HEADER>
<Response>
<ReturnCode>0752</ReturnCode>
<ReturnMessage>Order cannot be cancelled after completion of BIP Milestone</ReturnMessage>
</Response>
</NS2:cancelOrderResponse>
</NS1:Body>
</NS1:Envelope>"
Thank U!!!

for this enhancement, the order will now move to status “Interrupted” instead of being moved to history with “Cancelled” status.
Additionally, the previously missed field “ReferenceNo” will now be passed to the Arbor request.
Please find attached the new version of the process that includes this enhancement.