[LS-563] OT | Boards not loading to NEP physical Configuration -180 Created: 08/Aug/25  Updated: 26/Sep/25  Due: 11/Aug/25  Resolved: 26/Sep/25

Status: Closed
Project: L3 Support
Component/s: NEP
Affects Version/s: None
Fix Version/s: None

Type: Bug Priority: Normal
Reporter: Aurobinda Panda Assignee: Aurobinda Panda
Resolution: Fixed Votes: 0
Labels: MS_OT, Service_routing
Remaining Estimate: 0 minutes
Time Spent: 3 days, 5 hours
Original Estimate: Not Specified

Attachments: XML File 2025-08-06-05.30.39_OmanTel.xml     JPEG File 20990c57-efee-42e6-97ec-49c2ba89fc5f.jpg     JPEG File 406cd905-6c7d-40be-8be0-87497590a6e5.jpg     PNG File AUTO DISTRIBUTION.png     JPEG File Boards not loading_RM0001.JPG     JPEG File Catalog NE9000 Configuration_NEP.JPG     PNG File GRAPHICAL PHYSICAL CONFIGURATION.png     JPEG File Inventory Report_NEP.JPG     PNG File MOTHERBOARD 2 PANELS.png     PNG File MPU BOARD TYPE.png     JPEG File Physical Configuration_NEP.JPG     JPEG File Port Report_NEP.JPG     PNG File RIGHT CLICK ON MOTHERBOARD.png     JPEG File e898bf6d-48da-47e3-8ee4-6b6955c0c03e.jpg    
Customer:
OMAN-Tel
Planned Start:
Planned End:
Complexity: High
Severity: Critical
Product: NEP
Rejected By: Mustapha Al-Hage
REQUESTER: INTERNAL
Actual Start:
Date of Baselining:

 Description   

It is observed that, the Boards are not showing correctly in physical configuration of the Router.

The Physical details in NEP report(Board report,Port Report,Inventory report) found to be OK.
Catalog related issues also checked.

I am attaching the SS from Physical Configuration of the Router, Port Report from NEP. Catalog and Imported XML. Please check

 Comments   
Comment by Aurobinda Panda [ 28/Aug/25 ]

Dear @Marwan,

we have applied the patches to 180 & Imported XML.
But still the physical configuration didn't change as per XML data.
Please check again.

SS are attached.

Comment by Mustapha Al-Hage [ 17/Sep/25 ]

Dear @Aurobinda Panda,

After investigating the issue on 180 and reviewing the catalog, we found that the board type LPU is the motherboard, therefore please follow these steps to fix the issue:

• Search in the catalog for the board type LPU:
• Right click on it, then click on put slot on board (MotherBoard):
• you will get two panels:
• Click on auto distribute and manage the auto distribution as supposed and apply:

Regards,
Mustapha Al Hage

• Close and save everything, then open the graphical physical configuration, you will get the result:

Comment by Khaled Khalil [ 17/Sep/25 ]

provide the way to fix it

Comment by Abir Messaikeh [ 17/Sep/25 ]

Dear Mustapha,

I have performed the steps mentioned below. But as can been visible from SS, the daughter boards are giving the same result as main board.

In the above SS, Slot 1/0 LPU has more than 10-12 daughter slots. And the Port name is 1/1/3. Same slot is already available for 1/1. Find the below SS.

What exactly I was looking for is to replace the LPU Boards with their correct daughter boards as seen for slot 1/1.

Let me know for anything else.

Comment by Mustapha Al-Hage [ 19/Sep/25 ]

Dear @Aurobinda Panda, 

As per our discussions yesterday via teams, the boardType LPU is a motherboard. Therefore, to fix this issue you need to do "either one" of the following:

1- Make LPU a normal board, by removing its daughter boards:

2- The second option, if we take 1/0 and 1/1 as an example, you can follow these steps:

  • right click on shelftype and click on put slot on shelf:
  • Remove 1:1 and keep only 1:0. In this step the LPU motherboard will be displayed and its daughter boards such as "ETH_10x100GF_CARD" will be placed inside it. 

Regards, 
Mustapha

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