[LS-569] KQI Created even for 0 outdated dumps Created: 13/Aug/25  Updated: 20/Oct/25  Due: 19/Aug/25  Resolved: 20/Oct/25

Status: Closed
Project: L3 Support
Component/s: NEP
Affects Version/s: None
Fix Version/s: None

Type: Bug Priority: Normal
Reporter: Salem Dannawi Assignee: Abir Messaikeh
Resolution: Fixed Votes: 0
Labels: None
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

Attachments: PNG File 0dumps.png    
Customer:
OMAN-Tel
Planned Start:
Planned End:

 Description   

We are currently receiving KQI tickets even though there are no discrepancies in our dumps. We believe tickets should not be generated if there are zero outdated dumps. This issue started after the empty description commit.
Could you please investigate and help resolve this?
Please find the logs for your reference.
https://mobinets-my.sharepoint.com/personal/mohan_rathor_mobinets_com/_layouts/15/onedrive.aspx?id=%2Fpersonal%2Fmohan%5Frathor%5Fmobinets%5Fcom%2FDocuments%2FMicrosoft%20Teams%20Chat%20Files%2Fnep%2Dserver%2Dlogs%2D12%2D08%2D2025%2D18%2D22%2Etgz&parent=%2Fpersonal%2Fmohan%5Frathor%5Fmobinets%5Fcom%2FDocuments%2FMicrosoft%20Teams%20Chat%20Files&ga=1
Example Tickets:
• IM3385914
• IM3385915
• IM3385916
• IM3385918
• IM3385919
• IM3385920

 Comments   
Comment by Marwan Kanaan [ 13/Aug/25 ]

Dears @Abir Messaikeh @Mohan Singh Rathor,

Regarding the issue of receiving KQI tickets despite the outdated dump files count being zero, I have reverted the changes from the last commit, which may have caused this behavior. The fix will be included in patch 3.7.0.1335.
Additionally, the empty description issue will be addressed later if it persists after reapplying the patch.

Best Regards,

Marwan Kanaan I Software Developer

Comment by Hassan Abdine [ 15/Aug/25 ]

revalidate after applying the patch ...

Comment by Abir Messaikeh [ 20/Oct/25 ]

resolved this issue after applying on PROD

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