[LS-891] Gaming-Addon - Handle case when subscriber has no trail Created: 22/Jan/26  Updated: 05/Feb/26  Due: 22/Jan/26

Status: Pending Design Session
Project: L3 Support
Component/s: FN
Affects Version/s: None
Fix Version/s: None

Type: CR Priority: Normal
Reporter: Abir Messaikeh Assignee: Khaled Khalil
Resolution: Unresolved Votes: 0
Labels: None
Σ Remaining Estimate: Not Specified Remaining Estimate: Not Specified
Σ Time Spent: Not Specified Time Spent: Not Specified
Σ Original Estimate: Not Specified Original Estimate: Not Specified

Attachments: Zip Archive Downloads.zip    
Sub-Tasks:
Key
 Summary
 Type
 Status
 Assignee
LS-908 Gaming-Addon - Handle case when subsc... Technical task Open Bug Khaled Khalil  
Customer:
OMAN-Tel
Planned Start:
Planned End:
Product: NEP

 Description   

As we discussed, we are encountering an issue with the Gaming ADD-ON scenario for orders where no trail is available. These orders are failing with the following error:
CVlan Reservation failed - Couldn't find active node while calling reserveCvlanIp API.

Currently, the NEP system attempts to extract active node details from the trail when calling this API. Since these specific orders lack trail data, they are being interrupted.

Recommendation: I suggest implementing a fallback logic. If the trail is unavailable, NEP should automatically pull the active node details from the ONU view. This will ensure the API call succeeds and prevents the CVlan reservation error.

<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
<SOAP-ENV:Header />
<SOAP-ENV:Body>
<ns3:reserveCvlanIp xmlns:ns3="http://server.api.nep.mobinets.com/">
<subscriberNumber>24546987</subscriberNumber>
</ns3:reserveCvlanIp>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>"
nep_fn_ui.2026-01-14.1.log:2026-01-14 10:54:33.415 [https-jsse-nio-8450-exec-6] DEBUG
org.apache.http.wire - http-outgoing-78
<
< "
<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
<soap:Body>
<ns2:reserveCvlanIpResponse xmlns:ns2="http://server.api.nep.mobinets.com/">
<return>
<cvlanIp></cvlanIp>
<responseCode>5</responseCode>
<responseMessage>CVlan Reservation failed - Couldn't find active node</responseMessage>
<svlanIp></svlanIp>
</return>
</ns2:reserveCvlanIpResponse>
</soap:Body>
</soap:Envelope>

Thank U!!!

 Comments   
Comment by Anonymous [ 26/Jan/26 ]

As discussed, the issue is clearly related to Gaming ADD-ON orders where no trail information exists. In such cases, NEP fails to retrieve the active node from the trail, which causes the `reserveCvlanIp` API call to fail with the error "Couldn't find active node".

To unblock the flow, we agree with the proposed approach:

  • When the subscriber has no trail, NEP should fall back to retrieving the active node details from the ONU view.
  • This fallback logic will allow the CVlan reservation to proceed successfully and avoid interruption of the order flow.

Kindly proceed with uploading and updating the related process to cover both *activation* and *termination* scenarios for subscribers without trail data.

releasing patch 3.7.0.1416

Comment by Ayed Bada [ 30/Jan/26 ]

After fixing the issue related to reserveCvlanIp, we noticed that some orders have no trail available. We are now facing another issue with other parameters, where a trail related to the order is required in order to pass all the data to iLink.

We need to discuss a solution to retrieve this trail data so that the process can complete successfully.

Comment by Abir Messaikeh [ 05/Feb/26 ]

not urgent bcz no new complain on PROD for gaming addon case with no trail , we will wait as we need more time to test the new process b4 applying on PROD

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