L3 Support
  1. L3 Support
  2. LS-891

Gaming-Addon - Handle case when subscriber has no trail

        Details

        • Type: CR CR
        • Status: Pending Design Session Pending Design Session (View Workflow)
        • Priority: Normal Normal
        • Resolution: Unresolved
        • Component/s: FN
        • Labels:
          None Labels
        • Customer:
          OMAN-Tel
        • Product:
          NEP

          Description

          As we discussed, we are encountering an issue with the Gaming ADD-ON scenario for orders where no trail is available. These orders are failing with the following error:
          CVlan Reservation failed - Couldn't find active node while calling reserveCvlanIp API.

          Currently, the NEP system attempts to extract active node details from the trail when calling this API. Since these specific orders lack trail data, they are being interrupted.

          Recommendation: I suggest implementing a fallback logic. If the trail is unavailable, NEP should automatically pull the active node details from the ONU view. This will ensure the API call succeeds and prevents the CVlan reservation error.

          <SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
          <SOAP-ENV:Header />
          <SOAP-ENV:Body>
          <ns3:reserveCvlanIp xmlns:ns3="http://server.api.nep.mobinets.com/">
          <subscriberNumber>24546987</subscriberNumber>
          </ns3:reserveCvlanIp>
          </SOAP-ENV:Body>
          </SOAP-ENV:Envelope>"
          nep_fn_ui.2026-01-14.1.log:2026-01-14 10:54:33.415 [https-jsse-nio-8450-exec-6] DEBUG
          org.apache.http.wire - http-outgoing-78
          <
          < "
          <soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
          <soap:Body>
          <ns2:reserveCvlanIpResponse xmlns:ns2="http://server.api.nep.mobinets.com/">
          <return>
          <cvlanIp></cvlanIp>
          <responseCode>5</responseCode>
          <responseMessage>CVlan Reservation failed - Couldn't find active node</responseMessage>
          <svlanIp></svlanIp>
          </return>
          </ns2:reserveCvlanIpResponse>
          </soap:Body>
          </soap:Envelope>

          Thank U!!!

            Activity

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            added a comment - - edited

            As discussed, the issue is clearly related to Gaming ADD-ON orders where no trail information exists. In such cases, NEP fails to retrieve the active node from the trail, which causes the `reserveCvlanIp` API call to fail with the error "Couldn't find active node".

            To unblock the flow, we agree with the proposed approach:

            • When the subscriber has no trail, NEP should fall back to retrieving the active node details from the ONU view.
            • This fallback logic will allow the CVlan reservation to proceed successfully and avoid interruption of the order flow.

            Kindly proceed with uploading and updating the related process to cover both *activation* and *termination* scenarios for subscribers without trail data.

            releasing patch 3.7.0.1416

            Show
            added a comment - - edited As discussed, the issue is clearly related to Gaming ADD-ON orders where no trail information exists. In such cases, NEP fails to retrieve the active node from the trail, which causes the `reserveCvlanIp` API call to fail with the error "Couldn't find active node" . To unblock the flow, we agree with the proposed approach: When the subscriber has no trail, NEP should fall back to retrieving the active node details from the ONU view. This fallback logic will allow the CVlan reservation to proceed successfully and avoid interruption of the order flow. Kindly proceed with uploading and updating the related process to cover both * activation * and * termination * scenarios for subscribers without trail data. releasing patch 3.7.0.1416
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            Ayed Bada added a comment -

            After fixing the issue related to reserveCvlanIp, we noticed that some orders have no trail available. We are now facing another issue with other parameters, where a trail related to the order is required in order to pass all the data to iLink.

            We need to discuss a solution to retrieve this trail data so that the process can complete successfully.

            Show
            Ayed Bada added a comment - After fixing the issue related to reserveCvlanIp, we noticed that some orders have no trail available. We are now facing another issue with other parameters, where a trail related to the order is required in order to pass all the data to iLink. We need to discuss a solution to retrieve this trail data so that the process can complete successfully.
            Hide
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            Abir Messaikeh added a comment -

            not urgent bcz no new complain on PROD for gaming addon case with no trail , we will wait as we need more time to test the new process b4 applying on PROD

            Show
            Abir Messaikeh added a comment - not urgent bcz no new complain on PROD for gaming addon case with no trail , we will wait as we need more time to test the new process b4 applying on PROD
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              People

              • Assignee:
                Khaled Khalil
                Reporter:
                Abir Messaikeh
              • Votes:
                0 Vote for this issue
                Watchers:
                2 Start watching this issue

                Dates

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