[LS-921] Custom task report exported in excel is incomplete Created: 05/Feb/26 Updated: 15/Apr/26 Due: 23/Feb/26 Resolved: 15/Apr/26 |
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| Status: | Closed |
| Project: | L3 Support |
| Component/s: | SRD |
| Affects Version/s: | None |
| Fix Version/s: | None |
| Type: | Bug | Priority: | Normal |
| Reporter: | Abdulrahman Dabboussi | Assignee: | Abir Messaikeh |
| Resolution: | Fixed | Votes: | 0 |
| Labels: | None | ||
| Remaining Estimate: | 0 minutes | ||
| Time Spent: | 1 day, 4 hours | ||
| Original Estimate: | Not Specified | ||
| Attachments: |
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| Customer: |
OMAN-Tel
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| Planned Start: | |
| Planned End: | |
| Product: | NEP |
| Rejected By: | Ayed Bada |
| Actual Start: | |
| Date of Baselining: |
| Description |
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We are facing an issue when exporting Custom task reports , some entries having Service Type as : “ Route Check “ and “New” aren’t being exported in the excel file while being visible on GUI. |
| Comments |
| Comment by Abdulrahman Dabboussi [ 05/Feb/26 ] |
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The above screenshots are an example, entries of request IDs “ 2059 and 1984 “ are found on the GUI while when exporting the reports are left out |
| Comment by Ayed Bada [ 12/Feb/26 ] |
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When exporting the Custom Task report, the generated Excel file only includes data from the last 30 days. As a result, the file contains 637 records, while the total number of records displayed in the GUI is 8,488. |
| Comment by Abdulrahman Dabboussi [ 12/Feb/26 ] |
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Export button name should be changed to Export last 30 days to avoid confusion since it only exports last 30 days. |
| Comment by Ayed Bada [ 13/Feb/26 ] |
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After discussing the Custom Task Report, I have implemented the required changes: I modified the button name from "Export as Excel" to "Export last 30 days". |
| Comment by Abir Messaikeh [ 15/Apr/26 ] |
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Applied on PROD |