From: Abir Messaikeh <Abir.Messaikeh@nuiva.com>
Sent: Thursday, March 12, 2026 2:13 PM
To: Marwan Kanaan <Marwan.Kanaan@nuiva.com>
Cc: support <support@mobinets.com>; Khaled Khalil <Khaled.Khalil@nuiva.com>; Khaled Ayoubi <khaled.ayoubi@omantel.om>
Subject: RE: Mismatch in SLA category Between Service Account and Custom NEP Report

Dear Marwan

The customer is insisting to also have the same update of SLA account details in custom NE Report – so we will update only the one account available in this report.

@khaled , Marwan would need to know the process followed for service account to Routers so that he can make this update once this is triggered.

Thx

From: Abir Messaikeh <abir.messaikeh@nuiva.com>
Sent: Tuesday, March 10, 2026 1:25 PM
To: Khaled Khalil <Khaled.Khalil@nuiva.com>; Khaled Ayoubi <khaled.ayoubi@omantel.om>; Marwan Kanaan <Marwan.Kanaan@nuiva.com>
Cc: support <support@mobinets.com>
Subject: RE: Mismatch in SLA category Between Service Account and Custom NEP Report

Dear Khaled

This topic was already discussed with L3 and we agreed to use the new report Service Account NE Association

Below ticket for reference LS-519
Deduce accounts details of custom NE from Service Account automatically

Also same is mentioned in tracker - I will update her on that thread and we can suggest if we shall hide that field from custom NE report to avoid any confusion
48 automatically allign custom NE report with Service Account report IP Issue Ls-519 AlAnoud Closed 30-7 Custom NE was designed earlier to get one account and manually , the new report Service Account NE Association should be consulted as it is building this association automatically, plus a new patch was released to fix a bug found during validation
14- Aug new CR required due to dependency
21- to confirm closure with Al Anoud As patch applied for sync with new report

Regards
Abir
From: Khaled Khalil <Khaled.Khalil@nuiva.com>
Sent: Sunday, March 8, 2026 12:17 PM
To: Khaled Ayoubi <khaled.ayoubi@omantel.om>; Abir Messaikeh <abir.messaikeh@nuiva.com>; Marwan Kanaan <Marwan.Kanaan@nuiva.com>
Cc: support <support@mobinets.com>
Subject: Re: Mismatch in SLA category Between Service Account and Custom NEP Report

@Marwan Kanaan

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________________________________________
From: Khaled Ayoubi <khaled.ayoubi@omantel.om>
Sent: Sunday, March 8, 2026 4:34:29 AM
To: Khaled Khalil <khaled.khalil@nuiva.com>; Abir Messaikeh <abir.messaikeh@nuiva.com>
Cc: support <support@mobinets.com>
Subject: Re: Mismatch in SLA category Between Service Account and Custom NEP Report

Dear Dr @Khaled Khalil,

Please assign one resource to fix the below issue.

End user is updating the SLA Cong from the service account report and team are now asking to be reflected automatically to the node and to be matched with CE Custom report as well based on Service account.

Best Regards,

Khaled

Dear @Khaled M Ayoubi,

Kindly note that the edit behavior has now been implemented and will be available in Patch 3.7.0.1435.

Furthermore, significant optimization has been applied to both the create and edit processes.

Best Regards,
Marwan Kanaan I Software Developer

Applied on PROD