Details
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Type:
Bug
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Status:
Ready for QA
(View Workflow)
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Priority:
Normal
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Resolution: Unresolved
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Affects Version/s: None
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Fix Version/s: None
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Component/s: User Administration
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Labels:
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Customer:OMAN-Tel
Description
The issue has been tested with Omantel (old ticket ACE-328), everything is working, but we noted that Omantel users Logs are retrieved and shown whereas External users (tested with my VPN ID 3P00625) are not shown. Maybe the issue is an integration issue as this is related to external users only.
In other words, my user ID is NOT available in user admin module at all and I have access to FN to execute operations but I'm able to execute actions without having them logged in event logs.
Attachments
Activity
| Field | Original Value | New Value |
|---|---|---|
| Assignee | Mbaye Lo [ mbayel ] | Omar Kamalddine [ okamalddine ] |
| Component/s | User Administration [ 16300 ] |
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- Time Spent:
- 1 day
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Investigated LDAP export issue where users in omhqctrx_NEP_DR_users group were not appearing in results. Root cause: filter only included OMHQCTRX_NEP_users group. Recommended updating filter to use OR fix user 3P00625 group.
Awaiting confirmation on whether both groups should be included in export.
| Remaining Estimate | 0 minutes [ 0 ] | |
| Time Spent | 1 day [ 28800 ] | |
| Worklog Id | 290212 [ 290212 ] |
| Baseline Start | 2025-12-10 24:54 (set baseline based of initial work logging) | |
| Baseline End | 2025-12-10 24:54 (set baseline based of initial work logging) |
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- Time Spent:
- 1 day
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sent new UA configuration
| Time Spent | 1 day [ 28800 ] | 2 days [ 57600 ] |
| Worklog Id | 290447 [ 290447 ] |
| Status | Open Bug [ 10108 ] | Dev Scheduled [ 10014 ] |
| Status | Dev Scheduled [ 10014 ] | Implementation in progress [ 10016 ] |
Description:
User reported that a specific user account was missing from the LDAP export results. Upon investigation, it was discovered that the user was a member of the omhqctrx_NEP_DR_users group, not the OMHQCTRX_NEP_users group that was being filtered.
Root Cause:
The LDAP user search filter was configured to only retrieve users from the OMHQCTRX_NEP_users group.
The reported user belonged to omhqctrx_NEP_DR_users (Disaster Recovery group) instead, causing them to be excluded from the export.
Solution Implemented:
Updated the LDAP filter to include users from both NEP and DR groups.
This filter now retrieves all users who are members of either the NEP users group or the DR users group.
Testing & Verification:
Verified the previously missing user now appears in the fetched users.
Confirmed all NEP users are still included.
| Status | Implementation in progress [ 10016 ] | To Be Released [ 10400 ] |
| Status | To Be Released [ 10400 ] | Ready for QA [ 10023 ] |
| Assignee | Omar Kamalddine [ okamalddine ] | Mbaye Lo [ mbayel ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
55d 38m | 1 | Omar Kamalddine | 02/Feb/26 1:38 PM | |||||
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4s | 1 | Omar Kamalddine | 02/Feb/26 1:38 PM | |||||
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2m 50s | 1 | Omar Kamalddine | 02/Feb/26 1:41 PM | |||||
|
14m 42s | 1 | Khaled Khalil | 02/Feb/26 1:55 PM |
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Links Hierarchy |
 Documentation
|
Root Cause:
Current filter only includes users from OMHQCTRX_NEP_users group. Users who are only members of omhqctrx_NEP_DR_users (but not OMHQCTRX_NEP_users) are being excluded.