ACE
  1. ACE
  2. ACE-448

ACE, error importing zone CSV file

        Details

        • Type: Bug Bug
        • Status: Ready for QA Ready for QA (View Workflow)
        • Priority: Normal Normal
        • Resolution: Not Fixed
        • Affects Version/s: UCMDB 4.0.0.18
        • Fix Version/s: None
        • Component/s: UCMDB
        • Labels:
          None Labels
        • Customer:
          OMAN-Tel

          Description

          ACE, while importing zone data (zone list) there is an error.

          Platform
          http://10.172.20.88:6016/ACE_UCMDB_UI/

          The CSV file and error screen shot attached.

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            Invalid license: EXPIRED

            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Bug Open Bug Dev Scheduled Dev Scheduled
            		3h 57m 1 Nouha Mhadhbi 06/Jan/26 1:41 PM
            Ready for QA Ready for QA QA In Progress QA In Progress
            		57d 19h 24m 2 Eyob Tatek 05/Mar/26 12:27 PM
            QA In Progress QA In Progress Reopened Reopened
            		1m 43s 2 Eyob Tatek 05/Mar/26 12:28 PM
            Reopened Reopened Dev Scheduled Dev Scheduled
            		2h 59m 2 Nouha Mhadhbi 05/Mar/26 12:46 PM
            Dev Scheduled Dev Scheduled Implementation in progress Implementation in progress
            		18s 3 Nouha Mhadhbi 05/Mar/26 12:46 PM
            Implementation in progress Implementation in progress To Be Released To Be Released
            		2m 17s 3 Nouha Mhadhbi 05/Mar/26 12:46 PM
            To Be Released To Be Released Ready for QA Ready for QA
            		48m 8s 3 Khaled Khalil 05/Mar/26 12:57 PM
            Khaled Khalil made changes -
            Status To Be Released [ 10400 ] Ready for QA [ 10023 ]
            Assignee Nouha Mhadhbi [ nmhadhbi ] Eyob Tatek [ etatek ]
            Nouha Mhadhbi made changes -
            Status Implementation in progress [ 10016 ] To Be Released [ 10400 ]
            Nouha Mhadhbi made changes -
            Status Dev Scheduled [ 10014 ] Implementation in progress [ 10016 ]
            Nouha Mhadhbi made changes -
            Status Reopened [ 4 ] Dev Scheduled [ 10014 ]
            Hide
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            Nouha Mhadhbi added a comment -

            Hi Eyob,

            The "Import to UCMDB" button has no response. It is not the same issue; it was related to a permission problem and has now been fixed.

            The fix will be included in the next patch 4.0.0.19.

            Best regards,
            Nouha

            Show
            Nouha Mhadhbi added a comment - Hi Eyob, The "Import to UCMDB" button has no response. It is not the same issue; it was related to a permission problem and has now been fixed. The fix will be included in the next patch 4.0.0.19. Best regards, Nouha
            Nouha Mhadhbi made changes -
            Assignee Hassan Abdine [ habdine ] Nouha Mhadhbi [ nmhadhbi ]
            Eyob Tatek made changes -
            Status QA In Progress [ 10015 ] Reopened [ 4 ]
            Affects Version/s UCMDB 4.0.0.18 [ 46007 ]
            Assignee Eyob Tatek [ etatek ] Hassan Abdine [ habdine ]
            Hide
            Permalink
            Eyob Tatek added a comment -

            Issue not solved " Import to ucmdb" has no response

            Show
            Eyob Tatek added a comment - Issue not solved " Import to ucmdb" has no response
            Eyob Tatek made changes -
            Status Ready for QA [ 10023 ] QA In Progress [ 10015 ]
            Khaled Khalil made changes -
            Status To Be Released [ 10400 ] Ready for QA [ 10023 ]
            Assignee Khaled Khalil [ kkhalil ] Eyob Tatek [ etatek ]
            Khaled Khalil made changes -
            Status Implementation in progress [ 10016 ] To Be Released [ 10400 ]
            Khaled Khalil made changes -
            Status Dev Scheduled [ 10014 ] Implementation in progress [ 10016 ]
            Assignee Nouha Mhadhbi [ nmhadhbi ] Khaled Khalil [ kkhalil ]
            Khaled Khalil made changes -
            Status Reopened [ 4 ] Dev Scheduled [ 10014 ]
            Hide
            Permalink
            Nouha Mhadhbi added a comment - - edited

            Hi Eyob,

            The issue has been fixed.
            However, the fix has not been applied to the existing patch. It will be included in the next patch 4.0.0.15.

            Best regards,
            Nouha

            Show
            Nouha Mhadhbi added a comment - - edited Hi Eyob, The issue has been fixed. However, the fix has not been applied to the existing patch. It will be included in the next patch 4.0.0.15. Best regards, Nouha
            Bessem Manita made changes -
            Assignee Bessem Manita [ bmanita ] Nouha Mhadhbi [ nmhadhbi ]
            Eyob Tatek made changes -
            Assignee Hassan Abdine [ habdine ] Bessem Manita [ bmanita ]
            Eyob Tatek made changes -
            Status QA In Progress [ 10015 ] Reopened [ 4 ]
            Assignee Bessem Manita [ bmanita ] Hassan Abdine [ habdine ]
            Resolution Not Fixed [ 10200 ]
            Hide
            Permalink
            Eyob Tatek added a comment -

            Not resolved , error still exists while importing CSV.

            Show
            Eyob Tatek added a comment - Not resolved , error still exists while importing CSV.
            Eyob Tatek made changes -
            Status Ready for QA [ 10023 ] QA In Progress [ 10015 ]
            Nouha Mhadhbi made changes -
            Time Spent 2 hours [ 7200 ] 3 hours [ 10800 ]
            Worklog Id 288230 [ 288230 ]
            Khaled Khalil made changes -
            Status To Be Released [ 10400 ] Ready for QA [ 10023 ]
            Assignee Nouha Mhadhbi [ nmhadhbi ] Eyob Tatek [ etatek ]
            Khaled Khalil made changes -
            Component/s UCMDB [ 16302 ]
            Nouha Mhadhbi made changes -
            Status Implementation in progress [ 10016 ] To Be Released [ 10400 ]
            Nouha Mhadhbi made changes -
            Status Dev Scheduled [ 10014 ] Implementation in progress [ 10016 ]
            Nouha Mhadhbi made changes -
            Status Open Bug [ 10108 ] Dev Scheduled [ 10014 ]
            Nouha Mhadhbi made changes -
            Baseline Start 2026-01-31 24:00 (set baseline based of initial work logging)
            Baseline End 2026-01-31 24:00 (set baseline based of initial work logging)
            Nouha Mhadhbi made changes -
            Remaining Estimate 0 minutes [ 0 ]
            Time Spent 2 hours [ 7200 ]
            Worklog Id 288230 [ 288230 ]
            Hide
            Permalink
            Nouha Mhadhbi added a comment -

            Hi,
            issue has been fixed.
            best regards
            Nouha

            Show
            Nouha Mhadhbi added a comment - Hi, issue has been fixed. best regards Nouha
            Nouha Mhadhbi made changes -
            Attachment Screenshot 2026-01-06 161755.png [ 125510 ]
            Nouha Mhadhbi made changes -
            Assignee Khaled Khalil [ kkhalil ] Nouha Mhadhbi [ nmhadhbi ]
            Eyob Tatek made changes -
            Assignee Hassan Abdine [ habdine ] Khaled Khalil [ kkhalil ]
            Eyob Tatek made changes -
            Field Original Value New Value
            Gantt Options Milestone (set to milestone: having a due date but zero effort)
            Planned Start 2026-01-31 24:00 (milestone: set planned start date to due date)
            Planned End 2026-01-31 24:00 (milestone: set planned end date to due date)
            Permalink
            Nouha Mhadhbi logged work - 06/Jan/26 12:00 AM - edited
            • Time Spent:
              3 hours
               

              fixed

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              • Assignee:
                Eyob Tatek
                Reporter:
                Eyob Tatek
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                Watchers:
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