[ACE-527] Tthe status of the order should be NotYetStarted instead of interrupted - Mobinets-JIRA

Details

Type: Bug
Status: Rejected (View Workflow)
Priority: Normal
Resolution: Cancelled
Affects Version/s: UA 4.0.0.10
Fix Version/s: UA 4.0.0.10
Component/s: FN
Labels:
None Labels

Customer:

OMAN-Tel

Description

When no task is completed - the status of the order should be NotYetStarted instead of interrupted

Attachments

When no task is completed - the status of the order should be NotYetStarted instead of interrupted.png

500 kB

27/Jan/26 9:19 AM

Activity

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Mbaye Lo made changes - 27/Jan/26 9:19 AM

Field	Original Value	New Value
Gantt Options		Milestone (set to milestone: having a due date but zero effort)
Planned Start		2026-01-27 24:00 (milestone: set planned start date to due date)
Planned End		2026-01-27 24:00 (milestone: set planned end date to due date)

Khaled Khalil made changes - 27/Jan/26 9:44 AM

Assignee

Hassan Abdine [ habdine ]

Zein Trabelsi [ ztrabelsi ]

Permalink

Ayed Bada logged work - 28/Jan/26 12:00 AM

Time Spent:

2 hours, 30 minutes

mention root cause and cancel ticket

Ayed Bada made changes - 28/Jan/26 12:22 PM

Assignee

Zein Trabelsi [ ztrabelsi ]

Ayed Bada [ abada ]

Ayed Bada made changes - 28/Jan/26 12:22 PM

Status

Open Bug [ 10108 ]

Dev Scheduled [ 10014 ]

Ayed Bada made changes - 28/Jan/26 12:23 PM

Status

Dev Scheduled [ 10014 ]

Implementation in progress [ 10016 ]

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Permalink

Ayed Bada added a comment - 28/Jan/26 1:39 PM

Dear Mbaye,
The order moved to Interrupted status due to a call to an external service that returned an error.
According to the integration logic, if the response message does not contain the success code "1000", the order is automatically set to Interrupted.
The issue is related to the CUSTOMERDETAILS object sent in the request.
This object is populated from an external API, which in this case returned an error.
As a result, several mandatory fields (like FULL_NAME, ACCOUNT_CATEGORY, and CONTACT1_PHONE) were empty, causing the request to fail.
request :: <SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
<SOAP-ENV:Header/>
<SOAP-ENV:Body>
<ns3:GetCustomerInfoByNumberResquest xmlns:ns3="http://omantel.om/ordermanagementservice">
<OT_EAI_HEADER>
<RequestorId>NEP</RequestorId>
</OT_EAI_HEADER>
<Request>
<ReferenceNo>NEP_1358840324712765</ReferenceNo>
<externalId>44440023</externalId>
<externalIdType>200</externalIdType>
</Request>
</ns3:GetCustomerInfoByNumberResquest>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>

response :: <?xml version="1.0" encoding="utf-8"?>
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">
<soapenv:Body>
<NS1:GetCustomerInfoByNumberResponse xmlns:NS1="http://omantel.om/ordermanagementservice">
<OT_EAI_HEADER>
<RequestorId>NEP</RequestorId>
</OT_EAI_HEADER>
<Response>
<ReferenceNo>NEP_1358840324712765</ReferenceNo>
<ReturnCode>9999</ReturnCode>
<ReturnMessage>
Please send the correct service type/mobile number ERR200100
</ReturnMessage>
</Response>
</NS1:GetCustomerInfoByNumberResponse>
</soapenv:Body>
</soapenv:Envelope>

Request and response related to CUSTOMERDETAILS and "10000" object

Endpoint

POST /FPOmantel/api/OMNInstallation/Createfieldworkorder

-----------------------------~~API Response~~--------------

<root>
<Data>
<Severity>3</Severity>
<MessageCode>10008</MessageCode>
<AdditionalInfo>Customer Full Name is required</AdditionalInfo>
</Data>

<Data>
<Severity>3</Severity>
<MessageCode>10009</MessageCode>
<AdditionalInfo>Account Category is required</AdditionalInfo>
</Data>

<Data>
<Severity>3</Severity>
<MessageCode>10011</MessageCode>
<AdditionalInfo>Customer Contact Phone No is required</AdditionalInfo>
</Data>

<Message>
<Severity>3</Severity>
<MessageCode>10011</MessageCode>
<AdditionalInfo>Customer Contact Phone No is required</AdditionalInfo>
</Message>
</root>

-----------------------------~~Request Sent (Create WO)~~--------------------------

<WODETAILS>
<ARBOR_ITEM_ID>4444000163</ARBOR_ITEM_ID>
<CHANNEL></CHANNEL>
<CREATE_WHO>96109</CREATE_WHO>
<FINAL_ERROR></FINAL_ERROR>
<FINAL_ERROR_CODE></FINAL_ERROR_CODE>
<IR_REMARKS></IR_REMARKS>
<ITEM_ID>4444000163</ITEM_ID>
<LANGUAGE_CODE>1</LANGUAGE_CODE>
<NETWORK_TYPE>1</NETWORK_TYPE>
<ORDER_DATE>01-27-2026 01:09:23</ORDER_DATE>
<ORDER_ID>444400023</ORDER_ID>
<PLAN_NAME></PLAN_NAME>
<REQUESTID></REQUESTID>
<SALES_CODE></SALES_CODE>
<SERORDNO>4444000163</SERORDNO>
<SURVEY_DT></SURVEY_DT>
<TIMS_STATUS>notYetStarted</TIMS_STATUS>
<USAGE_TYPE>PSTN+ADSL</USAGE_TYPE>
<USAGE_TYPE_CODE>2</USAGE_TYPE_CODE>
<VDSL_FLAG>FALSE</VDSL_FLAG>
<WO_TYPE>INSTALLATION</WO_TYPE>
<WO_TYPE_CODE>10</WO_TYPE_CODE>
</WODETAILS>

<JOBDETAILS>
<JOB>
<COMPLETED_BY></COMPLETED_BY>
<COMPLETED_ON></COMPLETED_ON>
<SLNO>1</SLNO>
<TASK_ID>1</TASK_ID>
<TASK_ROWID></TASK_ROWID>
<TASK_TYPE>VOICE SWITCHING</TASK_TYPE>
</JOB>

<JOB>
<COMPLETED_BY></COMPLETED_BY>
<COMPLETED_ON></COMPLETED_ON>
<SLNO>2</SLNO>
<TASK_ID>10</TASK_ID>
<TASK_ROWID></TASK_ROWID>
<TASK_TYPE>ADSL - Switch</TASK_TYPE>
</JOB>

<JOB>
<COMPLETED_BY></COMPLETED_BY>
<COMPLETED_ON></COMPLETED_ON>
<SLNO>3</SLNO>
<TASK_ID>38</TASK_ID>
<TASK_ROWID></TASK_ROWID>
<TASK_TYPE>Create Subscriber Account in Radius</TASK_TYPE>
</JOB>

<JOB>
<COMPLETED_BY></COMPLETED_BY>
<COMPLETED_ON></COMPLETED_ON>
<SLNO>4</SLNO>
<TASK_ID>16</TASK_ID>
<TASK_ROWID></TASK_ROWID>
<TASK_TYPE>EXCHANGE MDF - VOICE+DATA</TASK_TYPE>
</JOB>

<JOB>
<COMPLETED_BY></COMPLETED_BY>
<COMPLETED_ON></COMPLETED_ON>
<SLNO>5</SLNO>
<TASK_ID>4</TASK_ID>
<TASK_ROWID></TASK_ROWID>
<TASK_TYPE>PHONE INSTALLATION</TASK_TYPE>
</JOB>

<JOB>
<COMPLETED_BY></COMPLETED_BY>
<COMPLETED_ON></COMPLETED_ON>
<SLNO>6</SLNO>
<TASK_ID>15</TASK_ID>
<TASK_ROWID></TASK_ROWID>
<TASK_TYPE>CPE INSTALLATION</TASK_TYPE>
</JOB>
</JOBDETAILS>

<NETWORKDETAILS>
<ACCESS_NODE_NAME></ACCESS_NODE_NAME>
<ACCESS_NODE_TYPE></ACCESS_NODE_TYPE>
<AN_SEC_SIDE_SPLITTER_PORT></AN_SEC_SIDE_SPLITTER_PORT>
<AP_NO></AP_NO>
<AP_SEC_SIDE_SPLITTER_PORT></AP_SEC_SIDE_SPLITTER_PORT>
<CABINET>045M</CABINET>
<DPOINT>0071</DPOINT>
<DROP_SIDE_DP></DROP_SIDE_DP>
<DROP_SIDE_SPLITTER_PORT></DROP_SIDE_SPLITTER_PORT>
<EXC>OB72</EXC>
<EXCHANGE_CABLE_PAIR></EXCHANGE_CABLE_PAIR>
<FDH_NO></FDH_NO>
<FDH_SEC_SIDE_SPLITTER_PORT></FDH_SEC_SIDE_SPLITTER_PORT>
<GPON_PORT></GPON_PORT>
<LINE_STATUS></LINE_STATUS>
<MDFH></MDFH>
<MDFV></MDFV>
<MOTHER_EXC>AKO2</MOTHER_EXC>
<NEW_EQN></NEW_EQN>
<OLD_EQN></OLD_EQN>
<PREV_NEW_EQN></PREV_NEW_EQN>
<PREV_OLD_EQN></PREV_OLD_EQN>
<PREV_PHONE_NO></PREV_PHONE_NO>
<PRIMARY_CABLE_PAIR_NO></PRIMARY_CABLE_PAIR_NO>
<PRIMARY_SIDE_CABINET_PORT></PRIMARY_SIDE_CABINET_PORT>
<PRIMARY_SIDE_SPLITTER_PORT></PRIMARY_SIDE_SPLITTER_PORT>
<REGION>MUSCAT</REGION>
<SECONDARY_SIDE_CABINET_PORT></SECONDARY_SIDE_CABINET_PORT>
<SECONDARY_SIDE_DP_PORT></SECONDARY_SIDE_DP_PORT>
<SPLICING_ODF_PORT></SPLICING_ODF_PORT>
<SPLITTING_ODF_PORT></SPLITTING_ODF_PORT>
<TERMINATION_ODF_PORT></TERMINATION_ODF_PORT>
</NETWORKDETAILS>

</FIELDWORKORDER>

Show

Ayed Bada added a comment - 28/Jan/26 1:39 PM Dear Mbaye, The order moved to Interrupted status due to a call to an external service that returned an error. According to the integration logic, if the response message does not contain the success code "1000", the order is automatically set to Interrupted. The issue is related to the CUSTOMERDETAILS object sent in the request. This object is populated from an external API, which in this case returned an error. As a result, several mandatory fields (like FULL_NAME, ACCOUNT_CATEGORY, and CONTACT1_PHONE) were empty, causing the request to fail. request :: <SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"> <SOAP-ENV:Header/> <SOAP-ENV:Body> <ns3:GetCustomerInfoByNumberResquest xmlns:ns3="http://omantel.om/ordermanagementservice"> <OT_EAI_HEADER> <RequestorId>NEP</RequestorId> </OT_EAI_HEADER> <Request> <ReferenceNo>NEP_1358840324712765</ReferenceNo> <externalId>44440023</externalId> <externalIdType>200</externalIdType> </Request> </ns3:GetCustomerInfoByNumberResquest> </SOAP-ENV:Body> </SOAP-ENV:Envelope> response :: <?xml version="1.0" encoding="utf-8"?> <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"> <soapenv:Body> <NS1:GetCustomerInfoByNumberResponse xmlns:NS1="http://omantel.om/ordermanagementservice"> <OT_EAI_HEADER> <RequestorId>NEP</RequestorId> </OT_EAI_HEADER> <Response> <ReferenceNo>NEP_1358840324712765</ReferenceNo> <ReturnCode>9999</ReturnCode> <ReturnMessage> Please send the correct service type/mobile number ERR200100 </ReturnMessage> </Response> </NS1:GetCustomerInfoByNumberResponse> </soapenv:Body> </soapenv:Envelope> Request and response related to CUSTOMERDETAILS and "10000" object Endpoint POST /FPOmantel/api/OMNInstallation/Createfieldworkorder ----------------------------- API Response -------------- <root> <Data> <Severity>3</Severity> <MessageCode>10008</MessageCode> <AdditionalInfo>Customer Full Name is required</AdditionalInfo> </Data> <Data> <Severity>3</Severity> <MessageCode>10009</MessageCode> <AdditionalInfo>Account Category is required</AdditionalInfo> </Data> <Data> <Severity>3</Severity> <MessageCode>10011</MessageCode> <AdditionalInfo>Customer Contact Phone No is required</AdditionalInfo> </Data> <Message> <Severity>3</Severity> <MessageCode>10011</MessageCode> <AdditionalInfo>Customer Contact Phone No is required</AdditionalInfo> </Message> </root> ----------------------------- Request Sent (Create WO) -------------------------- <FIELDWORKORDER> <WODETAILS> <ARBOR_ITEM_ID>4444000163</ARBOR_ITEM_ID> <CHANNEL></CHANNEL> <CREATE_WHO>96109</CREATE_WHO> <FINAL_ERROR></FINAL_ERROR> <FINAL_ERROR_CODE></FINAL_ERROR_CODE> <IR_REMARKS></IR_REMARKS> <ITEM_ID>4444000163</ITEM_ID> <LANGUAGE_CODE>1</LANGUAGE_CODE> <NETWORK_TYPE>1</NETWORK_TYPE> <ORDER_DATE>01-27-2026 01:09:23</ORDER_DATE> <ORDER_ID>444400023</ORDER_ID> <PLAN_NAME></PLAN_NAME> <REQUESTID></REQUESTID> <SALES_CODE></SALES_CODE> <SERORDNO>4444000163</SERORDNO> <SURVEY_DT></SURVEY_DT> <TIMS_STATUS>notYetStarted</TIMS_STATUS> <USAGE_TYPE>PSTN+ADSL</USAGE_TYPE> <USAGE_TYPE_CODE>2</USAGE_TYPE_CODE> <VDSL_FLAG>FALSE</VDSL_FLAG> <WO_TYPE>INSTALLATION</WO_TYPE> <WO_TYPE_CODE>10</WO_TYPE_CODE> </WODETAILS> <CUSTOMERDETAILS> <ACCOUNT_CATEGORY></ACCOUNT_CATEGORY> <ACCOUNT_NO></ACCOUNT_NO> <ADDRESS></ADDRESS> <CONTACT1_PHONE></CONTACT1_PHONE> <CONTACT2_PHONE></CONTACT2_PHONE> <CUSTOMER_CONTACT></CUSTOMER_CONTACT> <FULL_NAME></FULL_NAME> <LAT>23.601392</LAT> <LONGT>58.237871</LONGT> <PHONE_NO>44440023</PHONE_NO> </CUSTOMERDETAILS> <JOBDETAILS> <JOB> <COMPLETED_BY></COMPLETED_BY> <COMPLETED_ON></COMPLETED_ON> <SLNO>1</SLNO> <TASK_ID>1</TASK_ID> <TASK_ROWID></TASK_ROWID> <TASK_TYPE>VOICE SWITCHING</TASK_TYPE> </JOB> <JOB> <COMPLETED_BY></COMPLETED_BY> <COMPLETED_ON></COMPLETED_ON> <SLNO>2</SLNO> <TASK_ID>10</TASK_ID> <TASK_ROWID></TASK_ROWID> <TASK_TYPE>ADSL - Switch</TASK_TYPE> </JOB> <JOB> <COMPLETED_BY></COMPLETED_BY> <COMPLETED_ON></COMPLETED_ON> <SLNO>3</SLNO> <TASK_ID>38</TASK_ID> <TASK_ROWID></TASK_ROWID> <TASK_TYPE>Create Subscriber Account in Radius</TASK_TYPE> </JOB> <JOB> <COMPLETED_BY></COMPLETED_BY> <COMPLETED_ON></COMPLETED_ON> <SLNO>4</SLNO> <TASK_ID>16</TASK_ID> <TASK_ROWID></TASK_ROWID> <TASK_TYPE>EXCHANGE MDF - VOICE+DATA</TASK_TYPE> </JOB> <JOB> <COMPLETED_BY></COMPLETED_BY> <COMPLETED_ON></COMPLETED_ON> <SLNO>5</SLNO> <TASK_ID>4</TASK_ID> <TASK_ROWID></TASK_ROWID> <TASK_TYPE>PHONE INSTALLATION</TASK_TYPE> </JOB> <JOB> <COMPLETED_BY></COMPLETED_BY> <COMPLETED_ON></COMPLETED_ON> <SLNO>6</SLNO> <TASK_ID>15</TASK_ID> <TASK_ROWID></TASK_ROWID> <TASK_TYPE>CPE INSTALLATION</TASK_TYPE> </JOB> </JOBDETAILS> <NETWORKDETAILS> <ACCESS_NODE_NAME></ACCESS_NODE_NAME> <ACCESS_NODE_TYPE></ACCESS_NODE_TYPE> <AN_SEC_SIDE_SPLITTER_PORT></AN_SEC_SIDE_SPLITTER_PORT> <AP_NO></AP_NO> <AP_SEC_SIDE_SPLITTER_PORT></AP_SEC_SIDE_SPLITTER_PORT> <CABINET>045M</CABINET> <DPOINT>0071</DPOINT> <DROP_SIDE_DP></DROP_SIDE_DP> <DROP_SIDE_SPLITTER_PORT></DROP_SIDE_SPLITTER_PORT> <EXC>OB72</EXC> <EXCHANGE_CABLE_PAIR></EXCHANGE_CABLE_PAIR> <FDH_NO></FDH_NO> <FDH_SEC_SIDE_SPLITTER_PORT></FDH_SEC_SIDE_SPLITTER_PORT> <GPON_PORT></GPON_PORT> <LINE_STATUS></LINE_STATUS> <MDFH></MDFH> <MDFV></MDFV> <MOTHER_EXC>AKO2</MOTHER_EXC> <NEW_EQN></NEW_EQN> <OLD_EQN></OLD_EQN> <PREV_NEW_EQN></PREV_NEW_EQN> <PREV_OLD_EQN></PREV_OLD_EQN> <PREV_PHONE_NO></PREV_PHONE_NO> <PRIMARY_CABLE_PAIR_NO></PRIMARY_CABLE_PAIR_NO> <PRIMARY_SIDE_CABINET_PORT></PRIMARY_SIDE_CABINET_PORT> <PRIMARY_SIDE_SPLITTER_PORT></PRIMARY_SIDE_SPLITTER_PORT> <REGION>MUSCAT</REGION> <SECONDARY_SIDE_CABINET_PORT></SECONDARY_SIDE_CABINET_PORT> <SECONDARY_SIDE_DP_PORT></SECONDARY_SIDE_DP_PORT> <SPLICING_ODF_PORT></SPLICING_ODF_PORT> <SPLITTING_ODF_PORT></SPLITTING_ODF_PORT> <TERMINATION_ODF_PORT></TERMINATION_ODF_PORT> </NETWORKDETAILS> </FIELDWORKORDER>

Ayed Bada made changes - 28/Jan/26 1:39 PM

Status

Implementation in progress [ 10016 ]

To Be Released [ 10400 ]

Ayed Bada made changes - 28/Jan/26 1:40 PM

Status

To Be Released [ 10400 ]

Implementation in progress [ 10016 ]

Ayed Bada made changes - 28/Jan/26 1:40 PM

Status	Implementation in progress [ 10016 ]	Rejected [ 10100 ]
Assignee	Ayed Bada [ abada ]	Mbaye Lo [ mbayel ]
Resolution		Cancelled [ 10100 ]

Ayed Bada made changes - 29/Jan/26 12:58 PM

Remaining Estimate		0 minutes [ 0 ]
Time Spent		2 hours, 30 minutes [ 9000 ]
Worklog Id	290216 [ 290216 ]

Ayed Bada made changes - 29/Jan/26 12:58 PM

Baseline Start		2026-01-27 24:00 (set baseline based of initial work logging)
Baseline End		2026-01-27 24:00 (set baseline based of initial work logging)

Transition

Time In Source Status

Execution Times

Last Executer

Last Execution Date

Open Bug

Dev Scheduled

1d 3h 3m

Ayed Bada

28/Jan/26 12:22 PM

Dev Scheduled

Implementation in progress

Ayed Bada

28/Jan/26 12:23 PM

Implementation in progress

To Be Released

1h 16m

Ayed Bada

28/Jan/26 1:39 PM

To Be Released

Implementation in progress

Ayed Bada

28/Jan/26 1:40 PM

Implementation in progress

Rejected

16s

Ayed Bada

28/Jan/26 1:40 PM

Invalid license: EXPIRED

People

Assignee:

Mbaye Lo

Reporter:

Mbaye Lo

Rejected By:

Ayed Bada

Votes:

0 Vote for this issue

Watchers:

2 Start watching this issue

Dates

Due:

27/Jan/26

Created:

27/Jan/26 9:19 AM

Updated:

29/Jan/26 12:59 PM

Resolved:

28/Jan/26 1:40 PM

Planned Start:

27/Jan/26 12:00 AM

Planned End:

27/Jan/26 12:00 AM

Actual Start:

28/Jan/26 12:00 AM

Date of Baselining:

29/Jan/26 12:58 PM

Time Tracking

Estimated:

Not Specified

Remaining:

Logged:

2h 30m

Agile

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