ACE
  1. ACE
  2. ACE-97

FN.84 success response order is not reflecting in FN.

      Details

      • Type: Task Task
      • Status: In Progress In Progress (View Workflow)
      • Priority: Normal Normal
      • Resolution: Unresolved
      • Affects Version/s: None
      • Fix Version/s: None
      • Component/s: FN
      • Labels:
        None Labels
      • Customer:
        OMAN-Tel

        Description

        Getting this error because subscriber used in the request already available in subscriber report with active & pending status as shown.Thats why in response getting this error..
        While testing insert the subscriber,arbor id & work order number which is not available in NEP.If any subscriber available then make it terminate and retry.

        Apart this I had created new orders but inspite of success response order is not reflecting in FN.For e.g
        Secondly I tried to change the status of above subscriber from active to terminate but it also not changing even after successful trigger response.

        Thirdly physical configuration is also not updated properly.

          Activity

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          Salem Dannawi made changes -
          Field Original Value New Value
          Gantt Options Milestone (set to milestone: having a due date but zero effort)
          Planned Start 2025-06-20 24:00 (milestone: set planned start date to due date)
          Planned End 2025-06-20 24:00 (milestone: set planned end date to due date)
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          Salem Dannawi added a comment -

          logs:
          https://mobinets-my.sharepoint.com/personal/natnael_asfaw_mobinets_com/_layouts/15/onedrive.aspx?id=%2Fpersonal%2Fnatnael%5Fasfaw%5Fmobinets%5Fcom%2FDocuments%2F84%5FFN%5Flogs&ga=1

          Show
          Salem Dannawi added a comment - logs: https://mobinets-my.sharepoint.com/personal/natnael_asfaw_mobinets_com/_layouts/15/onedrive.aspx?id=%2Fpersonal%2Fnatnael%5Fasfaw%5Fmobinets%5Fcom%2FDocuments%2F84%5FFN%5Flogs&ga=1
          Zein Trabelsi made changes -
          Status To Do [ 10001 ] In Review [ 10804 ]
          Zein Trabelsi made changes -
          Issue Type Story [ 10001 ] Task [ 3 ]
          Zein Trabelsi made changes -
          Status In Review [ 10804 ] To Do [ 10001 ]
          Zein Trabelsi made changes -
          Status To Do [ 10001 ] In Review [ 10804 ]
          Zein Trabelsi made changes -
          Status In Review [ 10804 ] To Do [ 10001 ]
          Zein Trabelsi made changes -
          Status To Do [ 10001 ] In Review [ 10804 ]
          Zein Trabelsi made changes -
          Status In Review [ 10804 ] In Progress [ 3 ]
          Zein Trabelsi made changes -
          Assignee Zein Trabelsi [ ztrabelsi ] Salem Dannawi [ sdannawi ]
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          Zein Trabelsi added a comment -

          After checking the logs, it seems that a work order request has been sent before having the same WOID = "1096942144" and for some reason it has not been completed .
          The system before starting the work order creation process it checks before all, if there is another work order request having the same ID has been sent , if exist it does not proceed and return the Error code of the last one which is 0 in your case .

          To conclude : another work order request has been sent having the same ID , it has been stuck for some reason (I don't know why as I don't have logs ) or has been successfully created and moved to archive, so you won't be able to create a another order with this ID even if you don't find this ID in the order management (check if history list maybe you find it).

          Show
          Zein Trabelsi added a comment - After checking the logs, it seems that a work order request has been sent before having the same WOID = "1096942144" and for some reason it has not been completed . The system before starting the work order creation process it checks before all, if there is another work order request having the same ID has been sent , if exist it does not proceed and return the Error code of the last one which is 0 in your case . To conclude : another work order request has been sent having the same ID , it has been stuck for some reason (I don't know why as I don't have logs ) or has been successfully created and moved to archive, so you won't be able to create a another order with this ID even if you don't find this ID in the order management (check if history list maybe you find it).
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          In Review In Review To Do To Do
          		39s 2 Zein Trabelsi 04/Jul/25 7:39 AM
          To Do To Do In Review In Review
          		14d 21h 45m 3 Zein Trabelsi 04/Jul/25 7:39 AM
          In Review In Review In Progress In Progress
          		5s 1 Zein Trabelsi 04/Jul/25 7:39 AM
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            People

            • Assignee:
              Salem Dannawi
              Reporter:
              Salem Dannawi
            • Votes:
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              Watchers:
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              Dates

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