Details
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Type:
Task
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Status:
In Progress
(View Workflow)
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Priority:
Normal
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Resolution: Unresolved
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Affects Version/s: None
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Fix Version/s: None
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Component/s: FN
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Labels:None Labels
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Customer:OMAN-Tel
Description
Getting this error because subscriber used in the request already available in subscriber report with active & pending status as shown.Thats why in response getting this error..
While testing insert the subscriber,arbor id & work order number which is not available in NEP.If any subscriber available then make it terminate and retry.
Apart this I had created new orders but inspite of success response order is not reflecting in FN.For e.g
Secondly I tried to change the status of above subscriber from active to terminate but it also not changing even after successful trigger response.
Thirdly physical configuration is also not updated properly.
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Salem Dannawi
added a comment - logs:
https://mobinets-my.sharepoint.com/personal/natnael_asfaw_mobinets_com/_layouts/15/onedrive.aspx?id=%2Fpersonal%2Fnatnael%5Fasfaw%5Fmobinets%5Fcom%2FDocuments%2F84%5FFN%5Flogs&ga=1
After checking the logs, it seems that a work order request has been sent before having the same WOID = "1096942144" and for some reason it has not been completed .
The system before starting the work order creation process it checks before all, if there is another work order request having the same ID has been sent , if exist it does not proceed and return the Error code of the last one which is 0 in your case .
To conclude : another work order request has been sent having the same ID , it has been stuck for some reason (I don't know why as I don't have logs ) or has been successfully created and moved to archive, so you won't be able to create a another order with this ID even if you don't find this ID in the order management (check if history list maybe you find it).