L3 Support
  1. L3 Support
  2. LS-1026

“User Already Authenticated” Error – No Session Handling

        Details

        • Type: Bug Bug
        • Status: Dev Scheduled Dev Scheduled (View Workflow)
        • Priority: Normal Normal
        • Resolution: Unresolved
        • Component/s: NEP
        • Labels:
          None Labels
        • Customer:
          Airtel India
        • Complexity:
          Very High

          Description

          Users are receiving a “User already authenticated” error while logging into NEP via ADFS. There is no mechanism available to terminate existing sessions.

          Due to this, users are unable to login until the previous session is cleared automatically.

          Steps to Reproduce:

          Login to NEP via ADFS
          Do not logout properly OR session remains active
          Try logging in again

          Actual Result:

          Error: “User already authenticated”
          No option to kill existing session

          Expected Result:

          Either allow login with session override
          OR provide option to terminate previous session
          OR auto-expire stale sessions

          Impact:

          Users are blocked from accessing the application
          Work is delayed until session timeout
          Frequent user complaints

            Activity

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            Sanju Yadav made changes -
            Field Original Value New Value
            Gantt Options Milestone (set to milestone: having a due date but zero effort)
            Planned Start 2026-03-25 24:00 (milestone: set planned start date to due date)
            Planned End 2026-03-25 24:00 (milestone: set planned end date to due date)
            Khaled Khalil made changes -
            Assignee Khaled Khalil [ kkhalil ] Srishti Kashyap [ skashyap ]
            Omar Kamalddine made changes -
            Status Open Bug [ 10108 ] Dev Scheduled [ 10014 ]
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            Abir Messaikeh added a comment -

            possible fix under build .577 - else to be reopened for further troubleshooting

            Show
            Abir Messaikeh added a comment - possible fix under build .577 - else to be reopened for further troubleshooting
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Bug Open Bug Dev Scheduled Dev Scheduled
            		9d 2h 38m 1 Omar Kamalddine 03/Apr/26 1:34 PM
            Subversion JIRA

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              People

              • Assignee:
                Srishti Kashyap
                Reporter:
                Sanju Yadav
              • Votes:
                0 Vote for this issue
                Watchers:
                2 Start watching this issue

                Dates

                • Due:
                  Created:
                  Updated:
                  Planned Start:
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