Details
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Type:
Bug
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Status:
Dev Scheduled
(View Workflow)
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Priority:
Normal
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Resolution: Unresolved
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Component/s: NEP
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Labels:None Labels
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Customer:Airtel India
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Complexity:Very High
Description
Users are receiving a “User already authenticated” error while logging into NEP via ADFS. There is no mechanism available to terminate existing sessions.
Due to this, users are unable to login until the previous session is cleared automatically.
Steps to Reproduce:
Login to NEP via ADFS
Do not logout properly OR session remains active
Try logging in again
Actual Result:
Error: “User already authenticated”
No option to kill existing session
Expected Result:
Either allow login with session override
OR provide option to terminate previous session
OR auto-expire stale sessions
Impact:
Users are blocked from accessing the application
Work is delayed until session timeout
Frequent user complaints
Activity
| Field | Original Value | New Value |
|---|---|---|
| Gantt Options | Milestone (set to milestone: having a due date but zero effort) | |
| Planned Start | 2026-03-25 24:00 (milestone: set planned start date to due date) | |
| Planned End | 2026-03-25 24:00 (milestone: set planned end date to due date) |
| Assignee | Khaled Khalil [ kkhalil ] | Srishti Kashyap [ skashyap ] |
| Status | Open Bug [ 10108 ] | Dev Scheduled [ 10014 ] |