Details
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Type:
CR
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Status:
Closed
(View Workflow)
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Priority:
Normal
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Resolution: Fixed
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Component/s: FN
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Labels:None Labels
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Customer:OMAN-Tel
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Severity:Minor
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Product:NEP
Description
Dear @Ayed Bada,
During SIT testing on the staging platform, we observed that orders are moving to "History" even after NEP receives an error response from Arbor during cancellation.
The SIT team has requested that these orders be interrupted instead, based on the specific Arbor response shown below.
As discussed, we will ask the OT to raise a GTM or CR, as this change is considered an enhancement.
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
<SOAP-ENV:Header />
<SOAP-ENV:Body>
<ns3:CancelOrderRequest xmlns:ns3="http://omantel.om/ordermanagementservice">
<OT_EAI_HEADER>
<MsgFormat>CancelOrder.Req</MsgFormat>
<MsgVersion>0000</MsgVersion>
<RequestorId>ARBOR</RequestorId>
<RequestorChannelId>WS</RequestorChannelId>
<RequestorUserId>ARBOR</RequestorUserId>
<RequestorLanguage>E</RequestorLanguage>
<RequestorSecurityInfo>Eai</RequestorSecurityInfo>
<EaiReference>0</EaiReference>
<ReturnCode>0000</ReturnCode>
</OT_EAI_HEADER>
<Request>
<chgWho>v6272498</chgWho>
<orderId>91409551</orderId>
<itemId>520319366</itemId>
</Request>
</ns3:CancelOrderRequest>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>
<NS1:Envelope xmlns:NS1="http://schemas.xmlsoap.org/soap/envelope/">
<NS1:Body>
<NS2:cancelOrderResponse xmlns:NS2="http://omantel.om/ordermanagementservice">
<OT_EAI_HEADER>
<MsgFormat>CancelOrder.Req</MsgFormat>
<MsgVersion>0000</MsgVersion>
<RequestorId>ARBOR</RequestorId>
<RequestorChannelId>WS</RequestorChannelId>
<RequestorUserId>ARBOR</RequestorUserId>
<RequestorLanguage>E</RequestorLanguage>
<RequestorSecurityInfo>Eai</RequestorSecurityInfo>
<EaiReference>0</EaiReference>
<ReturnCode>0000</ReturnCode>
</OT_EAI_HEADER>
<Response>
<ReturnCode>0752</ReturnCode>
<ReturnMessage>Order cannot be cancelled after completion of BIP Milestone</ReturnMessage>
</Response>
</NS2:cancelOrderResponse>
</NS1:Body>
</NS1:Envelope>"
Thank U!!!
Attachments
Activity
| Field | Original Value | New Value |
|---|---|---|
| Gantt Options | Milestone (set to milestone: having a due date but zero effort) | |
| Planned Start | 2026-04-30 24:00 (milestone: set planned start date to due date) | |
| Planned End | 2026-04-30 24:00 (milestone: set planned end date to due date) |
| Assignee | Khaled Khalil [ kkhalil ] | Ayed Bada [ abada ] |
| Attachment | ArborSyncCancelOrder.bpmn20.xml [ 131624 ] |
| Status | Opened [ 1 ] | Pending Requirements [ 10300 ] |
| Status | Pending Requirements [ 10300 ] | Pending Design Session [ 10112 ] |
| Assignee | Ayed Bada [ abada ] | Khaled Khalil [ kkhalil ] |
| Status | Pending Design Session [ 10112 ] | Dev Scheduled [ 10014 ] |
| Status | Dev Scheduled [ 10014 ] | Implementation in progress [ 10016 ] |
| Assignee | Khaled Khalil [ kkhalil ] | Ayed Bada [ abada ] |
| Status | Implementation in progress [ 10016 ] | To Be Released [ 10400 ] |
| Status | To Be Released [ 10400 ] | Ready for QA [ 10023 ] |
| Assignee | Ayed Bada [ abada ] | Abir Messaikeh [ amessaikeh ] |
| Assignee | Abir Messaikeh [ amessaikeh ] | Shamim Ahmed [ sahmed ] |
| Status | Ready for QA [ 10023 ] | QA In Progress [ 10015 ] |
| Assignee | Shamim Ahmed [ sahmed ] | Abir Messaikeh [ amessaikeh ] |
| Status | QA In Progress [ 10015 ] | Closed [ 6 ] |
| Resolution | Fixed [ 1 ] |
| Assignee | Abir Messaikeh [ amessaikeh ] | Shamim Ahmed [ sahmed ] |
| Reporter | Abir Messaikeh [ amessaikeh ] | Shamim Ahmed [ sahmed ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
1d 4h 42m | 1 | Khaled Khalil | 02/Apr/26 12:28 PM | |||||
|
5s | 1 | Khaled Khalil | 02/Apr/26 12:28 PM | |||||
|
7s | 1 | Khaled Khalil | 02/Apr/26 12:28 PM | |||||
|
4s | 1 | Khaled Khalil | 02/Apr/26 12:28 PM | |||||
|
36s | 1 | Ayed Bada | 02/Apr/26 12:29 PM | |||||
|
3m 33s | 1 | Khaled Khalil | 02/Apr/26 12:32 PM | |||||
|
12d 2h 3m | 1 | Abir Messaikeh | Yesterday 2:36 PM | |||||
|
17h 21m | 1 | Abir Messaikeh | Today 7:57 AM |
|
Links Hierarchy |
Documentation
|

Documentation
for this enhancement, the order will now move to status “Interrupted” instead of being moved to history with “Cancelled” status.
Additionally, the previously missed field “ReferenceNo” will now be passed to the Arbor request.
Please find attached the new version of the process that includes this enhancement.