Details

    • Type: CR CR
    • Status: Closed Closed (View Workflow)
    • Priority: Normal Normal
    • Resolution: Fixed
    • Component/s: FN
    • Labels:
      None Labels
    • Customer:
      OMAN-Tel
    • Severity:
      Minor
    • Product:
      NEP

      Description

      Dear @Ayed Bada,

      During SIT testing on the staging platform, we observed that orders are moving to "History" even after NEP receives an error response from Arbor during cancellation.

      The SIT team has requested that these orders be interrupted instead, based on the specific Arbor response shown below.

      As discussed, we will ask the OT to raise a GTM or CR, as this change is considered an enhancement.

      <SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
      <SOAP-ENV:Header />
      <SOAP-ENV:Body>
      <ns3:CancelOrderRequest xmlns:ns3="http://omantel.om/ordermanagementservice">
      <OT_EAI_HEADER>
      <MsgFormat>CancelOrder.Req</MsgFormat>
      <MsgVersion>0000</MsgVersion>
      <RequestorId>ARBOR</RequestorId>
      <RequestorChannelId>WS</RequestorChannelId>
      <RequestorUserId>ARBOR</RequestorUserId>
      <RequestorLanguage>E</RequestorLanguage>
      <RequestorSecurityInfo>Eai</RequestorSecurityInfo>
      <EaiReference>0</EaiReference>
      <ReturnCode>0000</ReturnCode>
      </OT_EAI_HEADER>
      <Request>
      <chgWho>v6272498</chgWho>
      <orderId>91409551</orderId>
      <itemId>520319366</itemId>
      </Request>
      </ns3:CancelOrderRequest>
      </SOAP-ENV:Body>
      </SOAP-ENV:Envelope>

      <NS1:Envelope xmlns:NS1="http://schemas.xmlsoap.org/soap/envelope/">
      <NS1:Body>
      <NS2:cancelOrderResponse xmlns:NS2="http://omantel.om/ordermanagementservice">
      <OT_EAI_HEADER>
      <MsgFormat>CancelOrder.Req</MsgFormat>
      <MsgVersion>0000</MsgVersion>
      <RequestorId>ARBOR</RequestorId>
      <RequestorChannelId>WS</RequestorChannelId>
      <RequestorUserId>ARBOR</RequestorUserId>
      <RequestorLanguage>E</RequestorLanguage>
      <RequestorSecurityInfo>Eai</RequestorSecurityInfo>
      <EaiReference>0</EaiReference>
      <ReturnCode>0000</ReturnCode>
      </OT_EAI_HEADER>
      <Response>
      <ReturnCode>0752</ReturnCode>
      <ReturnMessage>Order cannot be cancelled after completion of BIP Milestone</ReturnMessage>
      </Response>
      </NS2:cancelOrderResponse>
      </NS1:Body>
      </NS1:Envelope>"

      Thank U!!!

        Activity

        Abir Messaikeh made changes -
        Field Original Value New Value
        Gantt Options Milestone (set to milestone: having a due date but zero effort)
        Planned Start 2026-04-30 24:00 (milestone: set planned start date to due date)
        Planned End 2026-04-30 24:00 (milestone: set planned end date to due date)
        Hide
        Ayed Bada added a comment - - edited

        for this enhancement, the order will now move to status “Interrupted” instead of being moved to history with “Cancelled” status.
        Additionally, the previously missed field “ReferenceNo” will now be passed to the Arbor request.
        Please find attached the new version of the process that includes this enhancement.

        Show
        Ayed Bada added a comment - - edited for this enhancement, the order will now move to status “Interrupted” instead of being moved to history with “Cancelled” status. Additionally, the previously missed field “ReferenceNo” will now be passed to the Arbor request. Please find attached the new version of the process that includes this enhancement.
        Ayed Bada made changes -
        Assignee Khaled Khalil [ kkhalil ] Ayed Bada [ abada ]
        Ayed Bada made changes -
        Attachment ArborSyncCancelOrder.bpmn20.xml [ 131624 ]
        Khaled Khalil made changes -
        Status Opened [ 1 ] Pending Requirements [ 10300 ]
        Khaled Khalil made changes -
        Status Pending Requirements [ 10300 ] Pending Design Session [ 10112 ]
        Assignee Ayed Bada [ abada ] Khaled Khalil [ kkhalil ]
        Khaled Khalil made changes -
        Status Pending Design Session [ 10112 ] Dev Scheduled [ 10014 ]
        Khaled Khalil made changes -
        Status Dev Scheduled [ 10014 ] Implementation in progress [ 10016 ]
        Khaled Khalil made changes -
        Assignee Khaled Khalil [ kkhalil ] Ayed Bada [ abada ]
        Ayed Bada made changes -
        Status Implementation in progress [ 10016 ] To Be Released [ 10400 ]
        Khaled Khalil made changes -
        Status To Be Released [ 10400 ] Ready for QA [ 10023 ]
        Assignee Ayed Bada [ abada ] Abir Messaikeh [ amessaikeh ]
        Abir Messaikeh made changes -
        Assignee Abir Messaikeh [ amessaikeh ] Shamim Ahmed [ sahmed ]
        Abir Messaikeh made changes -
        Status Ready for QA [ 10023 ] QA In Progress [ 10015 ]
        Assignee Shamim Ahmed [ sahmed ] Abir Messaikeh [ amessaikeh ]
        Hide
        Abir Messaikeh added a comment -

        Tested on Staging

        Show
        Abir Messaikeh added a comment - Tested on Staging
        Hide
        Abir Messaikeh added a comment -

        New process applied on PROD

        Show
        Abir Messaikeh added a comment - New process applied on PROD
        Abir Messaikeh made changes -
        Status QA In Progress [ 10015 ] Closed [ 6 ]
        Resolution Fixed [ 1 ]
        Abir Messaikeh made changes -
        Assignee Abir Messaikeh [ amessaikeh ] Shamim Ahmed [ sahmed ]
        Abir Messaikeh made changes -
        Reporter Abir Messaikeh [ amessaikeh ] Shamim Ahmed [ sahmed ]
        Transition Time In Source Status Execution Times Last Executer Last Execution Date
        Opened Opened Pending Requirements Pending Requirements
        1d 4h 42m 1 Khaled Khalil 02/Apr/26 12:28 PM
        Pending Requirements Pending Requirements Pending Design Session Pending Design Session
        5s 1 Khaled Khalil 02/Apr/26 12:28 PM
        Pending Design Session Pending Design Session Dev Scheduled Dev Scheduled
        7s 1 Khaled Khalil 02/Apr/26 12:28 PM
        Dev Scheduled Dev Scheduled Implementation in progress Implementation in progress
        4s 1 Khaled Khalil 02/Apr/26 12:28 PM
        Implementation in progress Implementation in progress To Be Released To Be Released
        36s 1 Ayed Bada 02/Apr/26 12:29 PM
        To Be Released To Be Released Ready for QA Ready for QA
        3m 33s 1 Khaled Khalil 02/Apr/26 12:32 PM
        Ready for QA Ready for QA QA In Progress QA In Progress
        12d 2h 3m 1 Abir Messaikeh Yesterday 2:36 PM
        QA In Progress QA In Progress Closed Closed
        17h 21m 1 Abir Messaikeh Today 7:57 AM
        Subversion JIRA

        Links Hierarchy

         Documentation

        Invalid license: EXPIRED

          People

          • Assignee:
            Shamim Ahmed
            Reporter:
            Shamim Ahmed
          • Votes:
            0 Vote for this issue
            Watchers:
            2 Start watching this issue

            Dates

            • Due:
              Created:
              Updated:
              Resolved:
              Planned Start:
              Planned End:

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