Details

    • Type: CR CR
    • Status: Closed Closed (View Workflow)
    • Priority: Normal Normal
    • Resolution: Fixed
    • Component/s: FN
    • Labels:
      None Labels
    • Customer:
      OMAN-Tel
    • Severity:
      Minor
    • Product:
      NEP

      Description

      Dear @Ayed Bada,

      During SIT testing on the staging platform, we observed that orders are moving to "History" even after NEP receives an error response from Arbor during cancellation.

      The SIT team has requested that these orders be interrupted instead, based on the specific Arbor response shown below.

      As discussed, we will ask the OT to raise a GTM or CR, as this change is considered an enhancement.

      <SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
      <SOAP-ENV:Header />
      <SOAP-ENV:Body>
      <ns3:CancelOrderRequest xmlns:ns3="http://omantel.om/ordermanagementservice">
      <OT_EAI_HEADER>
      <MsgFormat>CancelOrder.Req</MsgFormat>
      <MsgVersion>0000</MsgVersion>
      <RequestorId>ARBOR</RequestorId>
      <RequestorChannelId>WS</RequestorChannelId>
      <RequestorUserId>ARBOR</RequestorUserId>
      <RequestorLanguage>E</RequestorLanguage>
      <RequestorSecurityInfo>Eai</RequestorSecurityInfo>
      <EaiReference>0</EaiReference>
      <ReturnCode>0000</ReturnCode>
      </OT_EAI_HEADER>
      <Request>
      <chgWho>v6272498</chgWho>
      <orderId>91409551</orderId>
      <itemId>520319366</itemId>
      </Request>
      </ns3:CancelOrderRequest>
      </SOAP-ENV:Body>
      </SOAP-ENV:Envelope>

      <NS1:Envelope xmlns:NS1="http://schemas.xmlsoap.org/soap/envelope/">
      <NS1:Body>
      <NS2:cancelOrderResponse xmlns:NS2="http://omantel.om/ordermanagementservice">
      <OT_EAI_HEADER>
      <MsgFormat>CancelOrder.Req</MsgFormat>
      <MsgVersion>0000</MsgVersion>
      <RequestorId>ARBOR</RequestorId>
      <RequestorChannelId>WS</RequestorChannelId>
      <RequestorUserId>ARBOR</RequestorUserId>
      <RequestorLanguage>E</RequestorLanguage>
      <RequestorSecurityInfo>Eai</RequestorSecurityInfo>
      <EaiReference>0</EaiReference>
      <ReturnCode>0000</ReturnCode>
      </OT_EAI_HEADER>
      <Response>
      <ReturnCode>0752</ReturnCode>
      <ReturnMessage>Order cannot be cancelled after completion of BIP Milestone</ReturnMessage>
      </Response>
      </NS2:cancelOrderResponse>
      </NS1:Body>
      </NS1:Envelope>"

      Thank U!!!

        Activity

        Abir Messaikeh made changes -
        Field Original Value New Value
        Gantt Options Milestone (set to milestone: having a due date but zero effort)
        Planned Start 2026-04-30 24:00 (milestone: set planned start date to due date)
        Planned End 2026-04-30 24:00 (milestone: set planned end date to due date)
        Ayed Bada made changes -
        Assignee Khaled Khalil [ kkhalil ] Ayed Bada [ abada ]
        Ayed Bada made changes -
        Attachment ArborSyncCancelOrder.bpmn20.xml [ 131624 ]
        Khaled Khalil made changes -
        Status Opened [ 1 ] Pending Requirements [ 10300 ]
        Khaled Khalil made changes -
        Status Pending Requirements [ 10300 ] Pending Design Session [ 10112 ]
        Assignee Ayed Bada [ abada ] Khaled Khalil [ kkhalil ]
        Khaled Khalil made changes -
        Status Pending Design Session [ 10112 ] Dev Scheduled [ 10014 ]
        Khaled Khalil made changes -
        Status Dev Scheduled [ 10014 ] Implementation in progress [ 10016 ]
        Khaled Khalil made changes -
        Assignee Khaled Khalil [ kkhalil ] Ayed Bada [ abada ]
        Ayed Bada made changes -
        Status Implementation in progress [ 10016 ] To Be Released [ 10400 ]
        Khaled Khalil made changes -
        Status To Be Released [ 10400 ] Ready for QA [ 10023 ]
        Assignee Ayed Bada [ abada ] Abir Messaikeh [ amessaikeh ]
        Abir Messaikeh made changes -
        Assignee Abir Messaikeh [ amessaikeh ] Shamim Ahmed [ sahmed ]
        Abir Messaikeh made changes -
        Status Ready for QA [ 10023 ] QA In Progress [ 10015 ]
        Assignee Shamim Ahmed [ sahmed ] Abir Messaikeh [ amessaikeh ]
        Abir Messaikeh made changes -
        Status QA In Progress [ 10015 ] Closed [ 6 ]
        Resolution Fixed [ 1 ]
        Abir Messaikeh made changes -
        Assignee Abir Messaikeh [ amessaikeh ] Shamim Ahmed [ sahmed ]
        Abir Messaikeh made changes -
        Reporter Abir Messaikeh [ amessaikeh ] Shamim Ahmed [ sahmed ]

          People

          • Assignee:
            Shamim Ahmed
            Reporter:
            Shamim Ahmed
          • Votes:
            0 Vote for this issue
            Watchers:
            2 Start watching this issue

            Dates

            • Due:
              Created:
              Updated:
              Resolved:
              Planned Start:
              Planned End:

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