Details

    • Type: CR CR
    • Status: Closed Closed (View Workflow)
    • Priority: Normal Normal
    • Resolution: Fixed
    • Component/s: FN
    • Labels:
      None Labels
    • Customer:
      OMAN-Tel
    • Severity:
      Minor
    • Product:
      NEP

      Description

      Dear @Ayed Bada,

      During SIT testing on the staging platform, we observed that orders are moving to "History" even after NEP receives an error response from Arbor during cancellation.

      The SIT team has requested that these orders be interrupted instead, based on the specific Arbor response shown below.

      As discussed, we will ask the OT to raise a GTM or CR, as this change is considered an enhancement.

      <SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
      <SOAP-ENV:Header />
      <SOAP-ENV:Body>
      <ns3:CancelOrderRequest xmlns:ns3="http://omantel.om/ordermanagementservice">
      <OT_EAI_HEADER>
      <MsgFormat>CancelOrder.Req</MsgFormat>
      <MsgVersion>0000</MsgVersion>
      <RequestorId>ARBOR</RequestorId>
      <RequestorChannelId>WS</RequestorChannelId>
      <RequestorUserId>ARBOR</RequestorUserId>
      <RequestorLanguage>E</RequestorLanguage>
      <RequestorSecurityInfo>Eai</RequestorSecurityInfo>
      <EaiReference>0</EaiReference>
      <ReturnCode>0000</ReturnCode>
      </OT_EAI_HEADER>
      <Request>
      <chgWho>v6272498</chgWho>
      <orderId>91409551</orderId>
      <itemId>520319366</itemId>
      </Request>
      </ns3:CancelOrderRequest>
      </SOAP-ENV:Body>
      </SOAP-ENV:Envelope>

      <NS1:Envelope xmlns:NS1="http://schemas.xmlsoap.org/soap/envelope/">
      <NS1:Body>
      <NS2:cancelOrderResponse xmlns:NS2="http://omantel.om/ordermanagementservice">
      <OT_EAI_HEADER>
      <MsgFormat>CancelOrder.Req</MsgFormat>
      <MsgVersion>0000</MsgVersion>
      <RequestorId>ARBOR</RequestorId>
      <RequestorChannelId>WS</RequestorChannelId>
      <RequestorUserId>ARBOR</RequestorUserId>
      <RequestorLanguage>E</RequestorLanguage>
      <RequestorSecurityInfo>Eai</RequestorSecurityInfo>
      <EaiReference>0</EaiReference>
      <ReturnCode>0000</ReturnCode>
      </OT_EAI_HEADER>
      <Response>
      <ReturnCode>0752</ReturnCode>
      <ReturnMessage>Order cannot be cancelled after completion of BIP Milestone</ReturnMessage>
      </Response>
      </NS2:cancelOrderResponse>
      </NS1:Body>
      </NS1:Envelope>"

      Thank U!!!

        Activity

        Hide
        Ayed Bada added a comment - - edited

        for this enhancement, the order will now move to status “Interrupted” instead of being moved to history with “Cancelled” status.
        Additionally, the previously missed field “ReferenceNo” will now be passed to the Arbor request.
        Please find attached the new version of the process that includes this enhancement.

        Show
        Ayed Bada added a comment - - edited for this enhancement, the order will now move to status “Interrupted” instead of being moved to history with “Cancelled” status. Additionally, the previously missed field “ReferenceNo” will now be passed to the Arbor request. Please find attached the new version of the process that includes this enhancement.
        Hide
        Abir Messaikeh added a comment -

        Tested on Staging

        Show
        Abir Messaikeh added a comment - Tested on Staging
        Hide
        Abir Messaikeh added a comment -

        New process applied on PROD

        Show
        Abir Messaikeh added a comment - New process applied on PROD

          People

          • Assignee:
            Shamim Ahmed
            Reporter:
            Shamim Ahmed
          • Votes:
            0 Vote for this issue
            Watchers:
            2 Start watching this issue

            Dates

            • Due:
              Created:
              Updated:
              Resolved:
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