L3 Support
  1. L3 Support
  2. LS-25

CABINET REPORT EMPTY_MGW

        Details

        • Customer:
          Zain KSA 3.X

          Description

          Dear Khaled,

          Can you please assign NEP DEV urgently to check this issue , cabinet report is showing empty for MGWs , however while checking node level inventory for these MGWs the cabinet is available , the needed information is available in XML and also catalogue is proper.

          Issue Links

          blocks

          Task - A task that needs to be done. ZKU-86 Huawei Core_Dumps , XML and NEP data Validation

          • Urgent - To be fixed as soon as possible
          • Done -

            Activity

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            aSiddiqui made changes -
            Field Original Value New Value
            Gantt Options Milestone (set to milestone: having a due date but zero effort)
            Planned Start 2024-12-16 24:00 (milestone: set planned start date to due date)
            Planned End 2024-12-16 24:00 (milestone: set planned end date to due date)
            Ahad Siddiqui made changes -
            Link This issue blocks ZKU-86 [ ZKU-86 ]
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            Ahad Siddiqui added a comment -

            same is applicable for other elements also like UGW9811 of corelement

            Show
            Ahad Siddiqui added a comment - same is applicable for other elements also like UGW9811 of corelement
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            Ahad Siddiqui added a comment -

            logs below :

            https://mobinets-my.sharepoint.com/:u:/g/personal/basant_kumar_nuiva_com/EcHbqp4ikjJKpgPeSeHOxEYBsiHUVBOSrQrpMaUG0iDOXg?e=sgQoGY

            Show
            Ahad Siddiqui added a comment - logs below : https://mobinets-my.sharepoint.com/:u:/g/personal/basant_kumar_nuiva_com/EcHbqp4ikjJKpgPeSeHOxEYBsiHUVBOSrQrpMaUG0iDOXg?e=sgQoGY
            Hassan Abdine made changes -
            Project Zain KSA upgradation [ 14200 ] L3 Support [ 14300 ]
            Key ZKU-211 LS-25
            Workflow ZKU: Simple Issue Tracking Workflow [ 179179 ] Mobinets_Dev_BugWF_J4.4 [ 179199 ]
            Status To Do [ 10001 ] Open Bug [ 10108 ]
            Reporter Ahad Siddiqui [ asiddiqui ] Khaled Khalil [ kkhalil ]
            Issue Type Task [ 3 ] Bug [ 1 ]
            Hassan Abdine made changes -
            Reporter Khaled Khalil [ kkhalil ] Ahad Siddiqui [ asiddiqui ]
            Khaled Khalil made changes -
            Assignee Khaled Khalil [ kkhalil ] Mustapha Al-Hage [ malhage ]
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            Ahad Siddiqui added a comment - - edited

            Console logs shared on email and also attached , server logs below

            https://mobinets-my.sharepoint.com/:u:/g/personal/basant_kumar_nuiva_com/EeMDekW0JodDqW31tyCsU2oBAm3XZLFnIH74Utb6bU4lvg?e=faVKXn

            Show
            Ahad Siddiqui added a comment - - edited Console logs shared on email and also attached , server logs below https://mobinets-my.sharepoint.com/:u:/g/personal/basant_kumar_nuiva_com/EeMDekW0JodDqW31tyCsU2oBAm3XZLFnIH74Utb6bU4lvg?e=faVKXn
            Ahad Siddiqui made changes -
            Attachment console logs.txt [ 103464 ]
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            Navneet Kaur added a comment -

            Awaiting ETA

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            Navneet Kaur added a comment - Awaiting ETA
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            Mustapha Al-Hage added a comment -

            Dear Ahad,

            The issue is unclear as I did not find an identification in the server logs or the client logs. Therefore, I have added some logs and handled some exceptions to find the issue.

            Patch is needed: 3.7.1.641

            Please apply the patch, then open the report. Afterward, kindly share the updated server and client logs with me for further analysis.

            Show
            Mustapha Al-Hage added a comment - Dear Ahad, The issue is unclear as I did not find an identification in the server logs or the client logs. Therefore, I have added some logs and handled some exceptions to find the issue. Patch is needed: 3.7.1.641 Please apply the patch, then open the report. Afterward, kindly share the updated server and client logs with me for further analysis.
            Permalink
            Mustapha Al-Hage logged work - 30/Dec/24 12:00 AM
            • Time Spent:
              4 hours
               

              .

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            Ahad Siddiqui added a comment -

            XMl reimported on .14 , still issue is same where cabinet report showing empty for MHW however at node level cabinet is availble

            Show
            Ahad Siddiqui added a comment - XMl reimported on .14 , still issue is same where cabinet report showing empty for MHW however at node level cabinet is availble
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            Ahad Siddiqui added a comment - - edited

            XMl reimported on .14 , still issue is same where cabinet report showing empty for MHW however at node level cabinet is availble , logs below

            https://mobinets-my.sharepoint.com/:u:/g/personal/basant_kumar_nuiva_com/ERBQZWm0C0JFi5GyNJTyjhcBqkLXJ1NhYnCw3yWllENo7A?e=SRK3AK

            Show
            Ahad Siddiqui added a comment - - edited XMl reimported on .14 , still issue is same where cabinet report showing empty for MHW however at node level cabinet is availble , logs below https://mobinets-my.sharepoint.com/:u:/g/personal/basant_kumar_nuiva_com/ERBQZWm0C0JFi5GyNJTyjhcBqkLXJ1NhYnCw3yWllENo7A?e=SRK3AK
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            Mustapha Al-Hage added a comment -

            Dear @Ahad Siddiqui,

            After exploring the logs and the implemented logic, we have found the following:
            • There is a condition that checks whether the cabinet type is “virtual”. If the cabinet type is virtual, it will be excluded from the node cabinets report; otherwise, it will be included.

            • For example, when we check one of the cabinets in the MGW node, we see that its type is “Virtual_Cabinet,” and the virtual checkbox is checked. As a result, all cabinets of this type are left out of the report.

            In conclusion, the cabinet report includes all cabinets except those with a virtual cabinet type.

            Regards,
            Mustapha Al Hage

            Show
            Mustapha Al-Hage added a comment - Dear @Ahad Siddiqui, After exploring the logs and the implemented logic, we have found the following: • There is a condition that checks whether the cabinet type is “virtual”. If the cabinet type is virtual, it will be excluded from the node cabinets report; otherwise, it will be included. • For example, when we check one of the cabinets in the MGW node, we see that its type is “Virtual_Cabinet,” and the virtual checkbox is checked. As a result, all cabinets of this type are left out of the report. In conclusion, the cabinet report includes all cabinets except those with a virtual cabinet type. Regards, Mustapha Al Hage
            Mustapha Al-Hage made changes -
            Attachment MGW_CABINET_VIRTUAL_CABINET_TYPE.png [ 103521 ]
            Mustapha Al-Hage made changes -
            Remaining Estimate 0 minutes [ 0 ]
            Time Spent 4 hours [ 14400 ]
            Worklog Id 258529 [ 258529 ]
            Mustapha Al-Hage made changes -
            Baseline Start 2024-12-16 24:00 (set baseline based of initial work logging)
            Baseline End 2024-12-16 24:00 (set baseline based of initial work logging)
            Mustapha Al-Hage made changes -
            Status Open Bug [ 10108 ] Dev Scheduled [ 10014 ]
            Mustapha Al-Hage made changes -
            Status Dev Scheduled [ 10014 ] Implementation in progress [ 10016 ]
            Mustapha Al-Hage made changes -
            Status Implementation in progress [ 10016 ] To Be Released [ 10400 ]
            Mustapha Al-Hage made changes -
            Assignee Mustapha Al-Hage [ malhage ] Ahad Siddiqui [ asiddiqui ]
            Khaled Khalil made changes -
            Status To Be Released [ 10400 ] Ready for QA [ 10023 ]
            Ahad Siddiqui made changes -
            Status Ready for QA [ 10023 ] QA In Progress [ 10015 ]
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            Ahad Siddiqui added a comment -

            ITS OK

            Show
            Ahad Siddiqui added a comment - ITS OK
            Ahad Siddiqui made changes -
            Status QA In Progress [ 10015 ] Closed [ 6 ]
            Resolution Fixed [ 1 ]
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            To Do To Do Open Bug Open Bug
            		1d 7h 25m 1 Hassan Abdine 15/Dec/24 1:01 PM
            Open Bug Open Bug Dev Scheduled Dev Scheduled
            		15d 17h 41m 1 Mustapha Al-Hage 31/Dec/24 6:43 AM
            Dev Scheduled Dev Scheduled Implementation in progress Implementation in progress
            		3s 1 Mustapha Al-Hage 31/Dec/24 6:43 AM
            Implementation in progress Implementation in progress To Be Released To Be Released
            		5s 1 Mustapha Al-Hage 31/Dec/24 6:43 AM
            To Be Released To Be Released Ready for QA Ready for QA
            		51m 6s 1 Khaled Khalil 31/Dec/24 7:34 AM
            Ready for QA Ready for QA QA In Progress QA In Progress
            		8d 22h 57m 1 Ahad Siddiqui 09/Jan/25 6:32 AM
            QA In Progress QA In Progress Closed Closed
            		1d 3h 3m 1 Ahad Siddiqui 10/Jan/25 9:35 AM
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              • Assignee:
                Ahad Siddiqui
                Reporter:
                Ahad Siddiqui
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