Details
-
Type:
Bug
-
Status:
Cancelled
(View Workflow)
-
Priority:
Normal
-
Resolution: Won't Fix
-
Component/s: SRD
-
Customer:OMAN-Tel
Description
• We are facing issues while creating upgrade requests for fixed and mobile( Req#1409),
(it goes directly to solution_acceptance task).
Upgrade service type is not working well as checked on prod and on staging for all services
Activity
| Field | Original Value | New Value |
|---|---|---|
| Gantt Options | Milestone (set to milestone: having a due date but zero effort) | |
| Planned Start | 2025-05-30 24:00 (milestone: set planned start date to due date) | |
| Planned End | 2025-05-30 24:00 (milestone: set planned end date to due date) |
| Summary | Upgrade Requests not working | Upgrade Requests not working as expected |
| Status | Open Bug [ 10108 ] | Dev Scheduled [ 10014 ] |
| Assignee | Khaled Khalil [ kkhalil ] | Sara Saddik [ ssaddik ] |
| Status | Dev Scheduled [ 10014 ] | Implementation in progress [ 10016 ] |
| Status | Implementation in progress [ 10016 ] | Rejected [ 10100 ] |
| Assignee | Sara Saddik [ ssaddik ] | Salem Dannawi [ sdannawi ] |
| Resolution | Won't Fix [ 2 ] |
as per below new CR was requested in seperate ticket
Show
Abir Messaikeh
added a comment - as per below new CR was requested in seperate ticket
| Status | Rejected [ 10100 ] | Cancelled [ 10013 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
23h 4m | 1 | Sara Saddik | 22/May/25 5:01 AM | |||||
|
36s | 1 | Sara Saddik | 22/May/25 5:02 AM | |||||
|
1d 4h 16m | 1 | Abir Messaikeh | 23/May/25 9:19 AM | |||||
|
4d 22h 12m | 1 | Abir Messaikeh | 28/May/25 7:31 AM |
|
Links Hierarchy |
 Documentation
|
From: Sara Saddik <Sara.Saddik@nuiva.com>
Sent: Thursday, May 22, 2025 1:19 PM
To: Salem Dannawi <Salem.Dannawi@mobinets.com>; Abir Messaikeh <Abir.Messaikeh@nuiva.com>
Cc: Khaled Khalil <Khaled.Khalil@nuiva.com>; Aya Said <Aya.Said@nuiva.com>
Subject: RE:
LS-398_Upgrade Requests not working as expectedDears,
As per our flow and previous requests:
• Mobile Coverage services skip the REQUEST_ACCEPTANCE task.
• Not all services are upgradable.
• Services that do not support upgrades include:
o Fixed Line
o SIP
o ISDN
o Fax
o WFBB
o Mobile Coverage
• Mobile Coverage supports only the following service types: NEW, TENDER, and STUDY.
Regards,
Sara