Details
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Type:
Bug
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Status:
Cancelled
(View Workflow)
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Priority:
Normal
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Resolution: Won't Fix
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Component/s: SRD
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Customer:OMAN-Tel
Description
• We are facing issues while creating upgrade requests for fixed and mobile( Req#1409),
(it goes directly to solution_acceptance task).
Upgrade service type is not working well as checked on prod and on staging for all services
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From: Sara Saddik <Sara.Saddik@nuiva.com>
Sent: Thursday, May 22, 2025 1:19 PM
To: Salem Dannawi <Salem.Dannawi@mobinets.com>; Abir Messaikeh <Abir.Messaikeh@nuiva.com>
Cc: Khaled Khalil <Khaled.Khalil@nuiva.com>; Aya Said <Aya.Said@nuiva.com>
Subject: RE: LS-398_Upgrade Requests not working as expected
Dears,
As per our flow and previous requests:
• Mobile Coverage services skip the REQUEST_ACCEPTANCE task.
• Not all services are upgradable.
• Services that do not support upgrades include:
o Fixed Line
o SIP
o ISDN
o Fax
o WFBB
o Mobile Coverage
• Mobile Coverage supports only the following service types: NEW, TENDER, and STUDY.
Regards,
Sara
as per below new CR was requested in seperate ticket