Details
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Type:
Bug
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Status:
Closed
(View Workflow)
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Priority:
Normal
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Resolution: Fixed
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Component/s: None
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Labels:
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Customer:Zain KSA 3.X
Description
Dear @ABHINAV PARASHAR,
Could you please check & confirm about below issue which we are facing when trying to open NEP on production server.
Thank you
Indrasan
Attachments
Activity
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- Time Spent:
- 1 hour
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When tried to log in NEP on production an issue was facing so created this JIRA & assigned to @Dr. Khalid as suggested by @Bassem.
| Field | Original Value | New Value |
|---|---|---|
| Gantt Options | Milestone (set to milestone: having a due date but zero effort) | |
| Planned Start | 2025-06-06 24:00 (milestone: set planned start date to due date) | |
| Planned End | 2025-06-06 24:00 (milestone: set planned end date to due date) |
| Description |
Dear @ABHINAV PARASHAR,
Could you please check & confirm about below issue which we are facing when trying to open NEP on production server. Thank you Indrasan |
| Attachment | Screenshot 2025-05-29 120518.jpg [ 110201 ] |
| Attachment | Screenshot 2025-05-29 120518.jpg [ 110201 ] |
| Attachment | An error when opening NEP on prod_29-05.jpg [ 110202 ] |
| Attachment | server.log.tgz [ 110203 ] | |
| Attachment | xml-gen-save-seq-28-05-25-21-00.log.tgz [ 110204 ] |
From: ABHINAV PARASHAR <ABHINAV.PARASHAR@mobinets.com>
Sent: Thursday, May 29, 2025 8:43 AM
To: Bassem Sabbagh <bassem.sabbagh@mobinets.com>; Indrasan Yadav <Indrasan.Yadav@nuiva.com>
Cc: Abir Messaikeh <Abir.Messaikeh@nuiva.com>; Sanju Yadav <Sanju.Yadav@mobinets.com>; Azmat Ali <Azmat.Ali@nuiva.com>; Manjit Kumar <manjit.kumar@mobinets.com>
Subject: RE: Facing an issue when opening NEP on production
Dear Bassem,
An error was observed after completing the first end global interception of the importNetwork process during today’s XML import. Upon reviewing the previous logs, it appears that the errors encountered are the primary cause of the issue.
Please find below a snippet of the key error messages for your reference:
ORA-00957: duplicate column name
Exception executing batch [could not execute batch]
Failed SaveOrUpdate com.mobinets.nps.model.network.gsm.Bsc.
RMI service 'Oppack3GProcessService' is not bound to registry at port '10246'
These errors indicate a schema inconsistency, likely due to duplicate column definitions, which is preventing proper data persistence. As a temporary measure, the NEP server was restarted and is currently operating normally.
I’ve attached the full server log from today for further analysis. Kindly review and align the necessary resources to address this issue.
Let me know if any further details are needed from my end.
@Indrasan Yadav please create a jira and assign it to Dr. Khaled
@Khaled Khalil it seems the below error is appearing after we applied the last patch on production.
Kindly check it as priority since it is blocking the import ..
Thanks
| Assignee | Khaled Khalil [ kkhalil ] | Mustapha Al-Hage [ malhage ] |
| Remaining Estimate | 0 minutes [ 0 ] | |
| Time Spent | 1 hour [ 3600 ] | |
| Worklog Id | 268323 [ 268323 ] |
| Baseline Start | 2025-06-06 24:00 (set baseline based of initial work logging) | |
| Baseline End | 2025-06-06 24:00 (set baseline based of initial work logging) |
| Status | Open Bug [ 10108 ] | Dev Scheduled [ 10014 ] |
| Status | Dev Scheduled [ 10014 ] | Implementation in progress [ 10016 ] |
Dears,
The issue has been resolved. Patch is needed: 3.7.1.682
Regards,
Mustapha
| Status | Implementation in progress [ 10016 ] | To Be Released [ 10400 ] |
| Time Spent | 1 hour [ 3600 ] | 1 day, 1 hour [ 32400 ] |
| Worklog Id | 268326 [ 268326 ] |
| Status | To Be Released [ 10400 ] | Ready for QA [ 10023 ] |
| Assignee | Mustapha Al-Hage [ malhage ] | Indrasan Yadav [ iyadav ] |
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- Time Spent:
- 1 hour
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As mail received from DEV team that now issue has been fixed, so check on production for the same and found that now issue has been fixed.
After patch deployed on production now we can access the NEP.
Thank you
| Status | Ready for QA [ 10023 ] | QA In Progress [ 10015 ] |
| Status | QA In Progress [ 10015 ] | Closed [ 6 ] |
| Resolution | Fixed [ 1 ] |
| Time Spent | 1 day, 1 hour [ 32400 ] | 1 day, 2 hours [ 36000 ] |
| Worklog Id | 268418 [ 268418 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
5h 51m | 1 | Mustapha Al-Hage | 29/May/25 11:49 AM | |||||
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3s | 1 | Mustapha Al-Hage | 29/May/25 11:50 AM | |||||
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6s | 1 | Mustapha Al-Hage | 29/May/25 11:50 AM | |||||
|
1h 56m | 1 | Khaled Khalil | 29/May/25 1:46 PM | |||||
|
15h 47m | 1 | Indrasan Yadav | 30/May/25 5:33 AM | |||||
|
10s | 1 | Indrasan Yadav | 30/May/25 5:33 AM |
|
Links Hierarchy |
 Documentation
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From: Bassem Sabbagh <bassem.sabbagh@mobinets.com>
Sent: 29 May 2025 10:44
To: Indrasan Yadav <Indrasan.Yadav@nuiva.com>; ABHINAV PARASHAR <ABHINAV.PARASHAR@mobinets.com>
Cc: Abir Messaikeh <Abir.Messaikeh@nuiva.com>; Sanju Yadav <Sanju.Yadav@mobinets.com>; Azmat Ali <Azmat.Ali@nuiva.com>
Subject: RE: Facing an issue when opening NEP on production
Dear Abhinav,
Please check urgently ?
Thanks