L3 Support
  1. L3 Support
  2. LS-454

duplication in KQI tickets sent in UTT

        Details

        • Type: Bug Bug
        • Status: Cancelled Cancelled (View Workflow)
        • Priority: Normal Normal
        • Resolution: Done
        • Component/s: NEP
        • Labels:
          None Labels
        • Customer:
          OMAN-Tel
        • Product:
          NEP

          Description

          It is observed that KQI tickets are created duplicated in UTT

            Activity

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            Abir Messaikeh added a comment -

            Dear Abir,
            Yes below conf we have adjusted.

            Thanks,
            Mohan

            ________________________________________
            From: Abir Messaikeh <Abir.Messaikeh@nuiva.com>
            Sent: Wednesday, June 18, 2025 7:17:56 PM
            To: Mohan Singh Rathor <Mohan.Rathor@mobinets.com>; Nazih Ghadieh <Nazih.Ghadieh@nuiva.com>
            Cc: integration <integration@mobinets.com>; support <support@mobinets.com>; Khaled Khalil <Khaled.Khalil@nuiva.com>
            Subject: RE: duplication in KQI tickets sent in UTT - LS-454

            A ticket created for same LS-454 for tracking
            @mohan Have we done the below?

            Regards
            Abir
            From: Mohan Singh Rathor <Mohan.Rathor@mobinets.com>
            Sent: Tuesday, June 17, 2025 5:01 PM
            To: Abir Messaikeh <Abir.Messaikeh@nuiva.com>; Nazih Ghadieh <Nazih.Ghadieh@nuiva.com>
            Cc: integration <integration@mobinets.com>; support <support@mobinets.com>; Khaled Khalil <Khaled.Khalil@nuiva.com>
            Subject: Re: disable KQI generation after specific import

            Dear @Abir Messaikeh,
            Noted

            thanks,
            mohan
            ________________________________________
            From: Abir Messaikeh <Abir.Messaikeh@nuiva.com>
            Sent: Tuesday, June 17, 2025 4:13 PM
            To: Mohan Singh Rathor <Mohan.Rathor@mobinets.com>; Nazih Ghadieh <Nazih.Ghadieh@nuiva.com>
            Cc: integration <integration@mobinets.com>; support <support@mobinets.com>; Khaled Khalil <Khaled.Khalil@nuiva.com>
            Subject: RE: disable KQI generation after specific import

            Hi Mohan

            Nazih is asking to change as below and check if duplication will be stopped

            On 10.164.168.11

            <parameter name="nep.troubleTicket.executor.isEnabled" value="true"></parameter>
            <parameter name="nep.troubleTicket.engineering.isEnabled" value="false"></parameter>
            <parameter name="nep.troubleTicket.Dumps.isEnabled" value="true"></parameter>

            on 10.164.168.12

            <parameter name="nep.troubleTicket.executor.isEnabled" value="false"></parameter>
            <parameter name="nep.troubleTicket.engineering.isEnabled" value="true"></parameter>
            <parameter name="nep.troubleTicket.Dumps.isEnabled" value="false"></parameter>

            Regards
            Abir

            From: Mohan Singh Rathor <Mohan.Rathor@mobinets.com>
            Sent: Tuesday, June 17, 2025 3:12 PM
            To: Nazih Ghadieh <Nazih.Ghadieh@nuiva.com>; Abir Messaikeh <Abir.Messaikeh@nuiva.com>
            Cc: integration <integration@mobinets.com>; support <support@mobinets.com>; Khaled Khalil <Khaled.Khalil@nuiva.com>
            Subject: Re: disable KQI generation after specific import

            Dear @Nazih Ghadieh,
            As we checked below configuration is already true. Please check in below. despite of we are getting the ticket from both server.

            On 10.164.168.11

            <parameter name="nep.troubleTicket.executor.isEnabled" value="true"></parameter>
            <parameter name="nep.troubleTicket.engineering.isEnabled" value="false"></parameter>
            <parameter name="nep.troubleTicket.Dumps.isEnabled" value="true"></parameter>

            on 10.164.168.12

            <parameter name="nep.troubleTicket.executor.isEnabled" value="true"></parameter>
            <parameter name="nep.troubleTicket.engineering.isEnabled" value="true"></parameter>
            <parameter name="nep.troubleTicket.Dumps.isEnabled" value="false"></parameter>

            Show
            Abir Messaikeh added a comment - Dear Abir, Yes below conf we have adjusted. Thanks, Mohan ________________________________________ From: Abir Messaikeh <Abir.Messaikeh@nuiva.com> Sent: Wednesday, June 18, 2025 7:17:56 PM To: Mohan Singh Rathor <Mohan.Rathor@mobinets.com>; Nazih Ghadieh <Nazih.Ghadieh@nuiva.com> Cc: integration <integration@mobinets.com>; support <support@mobinets.com>; Khaled Khalil <Khaled.Khalil@nuiva.com> Subject: RE: duplication in KQI tickets sent in UTT - LS-454 A ticket created for same LS-454 for tracking @mohan Have we done the below? Regards Abir From: Mohan Singh Rathor <Mohan.Rathor@mobinets.com> Sent: Tuesday, June 17, 2025 5:01 PM To: Abir Messaikeh <Abir.Messaikeh@nuiva.com>; Nazih Ghadieh <Nazih.Ghadieh@nuiva.com> Cc: integration <integration@mobinets.com>; support <support@mobinets.com>; Khaled Khalil <Khaled.Khalil@nuiva.com> Subject: Re: disable KQI generation after specific import Dear @Abir Messaikeh, Noted thanks, mohan ________________________________________ From: Abir Messaikeh <Abir.Messaikeh@nuiva.com> Sent: Tuesday, June 17, 2025 4:13 PM To: Mohan Singh Rathor <Mohan.Rathor@mobinets.com>; Nazih Ghadieh <Nazih.Ghadieh@nuiva.com> Cc: integration <integration@mobinets.com>; support <support@mobinets.com>; Khaled Khalil <Khaled.Khalil@nuiva.com> Subject: RE: disable KQI generation after specific import Hi Mohan Nazih is asking to change as below and check if duplication will be stopped On 10.164.168.11 <parameter name="nep.troubleTicket.executor.isEnabled" value="true"></parameter> <parameter name="nep.troubleTicket.engineering.isEnabled" value="false"></parameter> <parameter name="nep.troubleTicket.Dumps.isEnabled" value="true"></parameter> on 10.164.168.12 <parameter name="nep.troubleTicket.executor.isEnabled" value="false"></parameter> <parameter name="nep.troubleTicket.engineering.isEnabled" value="true"></parameter> <parameter name="nep.troubleTicket.Dumps.isEnabled" value="false"></parameter> Regards Abir From: Mohan Singh Rathor <Mohan.Rathor@mobinets.com> Sent: Tuesday, June 17, 2025 3:12 PM To: Nazih Ghadieh <Nazih.Ghadieh@nuiva.com>; Abir Messaikeh <Abir.Messaikeh@nuiva.com> Cc: integration <integration@mobinets.com>; support <support@mobinets.com>; Khaled Khalil <Khaled.Khalil@nuiva.com> Subject: Re: disable KQI generation after specific import Dear @Nazih Ghadieh, As we checked below configuration is already true. Please check in below. despite of we are getting the ticket from both server. On 10.164.168.11 <parameter name="nep.troubleTicket.executor.isEnabled" value="true"></parameter> <parameter name="nep.troubleTicket.engineering.isEnabled" value="false"></parameter> <parameter name="nep.troubleTicket.Dumps.isEnabled" value="true"></parameter> on 10.164.168.12 <parameter name="nep.troubleTicket.executor.isEnabled" value="true"></parameter> <parameter name="nep.troubleTicket.engineering.isEnabled" value="true"></parameter> <parameter name="nep.troubleTicket.Dumps.isEnabled" value="false"></parameter>
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            Abir Messaikeh added a comment -

            Config adjusted and no duplication

            Show
            Abir Messaikeh added a comment - Config adjusted and no duplication
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              People

              • Assignee:
                Abir Messaikeh
                Reporter:
                Abir Messaikeh
                Rejected By:
                Abir Messaikeh
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                Watchers:
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