Details

    • Type: Bug Bug
    • Status: Cancelled Cancelled (View Workflow)
    • Priority: Normal Normal
    • Resolution: Fixed
    • Component/s: NEP
    • Labels:
      None Labels
    • Customer:
      Airtel India

      Description

      Dear Team,

      We are experiencing a fatal error while saving imported data in the AS and HR circles. This issue is affecting application stability and causing the NEP application to crash.
      Kindly review the error details below and provide your recommendations to resolve the issue.

        Activity

        Srishti Kashyap logged work - 11/Jul/25 12:00 AM
        • Time Spent:
          6 hours
           

          requested logs checked the logs requested db table read permission..checked the related records..added the logs in the code and committed

        Srishti Kashyap logged work - 14/Jul/25 12:00 AM
        • Time Spent:
          1 hour
           

          checked the db records requested reports from integartion ...issue resoved on PROD

        Bkumar made changes -
        Field Original Value New Value
        Gantt Options Milestone (set to milestone: having a due date but zero effort)
        Planned Start 2025-07-14 24:00 (milestone: set planned start date to due date)
        Planned End 2025-07-14 24:00 (milestone: set planned end date to due date)
        Hide
        Basant Kumar added a comment -

        Dear Team,

        We are experiencing a fatal error while saving imported data in the AS and HR circles. This issue is affecting application stability and causing the NEP application to crash.
        Kindly review the error details below and provide your recommendations to resolve the issue.

        at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) [spring-aop-4.3.7.RELEASE.jar:4.3.7.R
        ELEASE]
        at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:213) [spring-aop-4.3.7.RELEASE.jar:4.3.7.RELEASE]
        at com.sun.proxy.$Proxy2008.saveToDatabase(Unknown Source)
        at com.mobinets.nps.services.imtDataInput.impl.ImtCreateWS.saveToDatabase(ImtCreateWS.java:81) [nps_kernel.jar:]
        at com.mobinets.nep.npt.db.SaveRunner.run(SaveRunner.java:54) [npt_server.jar:]
        at com.mobinets.nep.npt.db.ThreadSaveContainer$1.run(ThreadSaveContainer.java:77) [npt_server.jar:]
        Caused by: java.sql.BatchUpdateException: ORA-02291: integrity constraint (ASSAM.FK_TRAFFIC_TRLINK) violated - parent key not found

        at oracle.jdbc.driver.OraclePreparedStatement.executeBatch(OraclePreparedStatement.java:11190) [ojdbc7-12.1.0.2.jar:12.1.0.1.0]
        at oracle.jdbc.driver.OracleStatementWrapper.executeBatch(OracleStatementWrapper.java:244) [ojdbc7-12.1.0.2.jar:12.1.0.1.0]
        at com.mchange.v2.c3p0.impl.NewProxyPreparedStatement.executeBatch(NewProxyPreparedStatement.java:1135) [c3p0-0.9.2.1.jar:0.9.2.1]
        at org.hibernate.engine.jdbc.batch.internal.BatchingBatch.performExecution(BatchingBatch.java:110) [hibernate-core-5.1.10.Final.jar:5.1.10.Final]
        ... 33 more

        2025-07-11 03:51:19,821 INFO [stdout] (AsyncAppender-Dispatcher-Thread-98) 03:51:19-[FATAL][SaveRunner][Thread-113] Error while it will may calling savin
        g instances database
        2025-07-11 03:51:19,822 ERROR [com.mobinets.nep.npt.db.ThreadSaveContainer] (Thread-113) Error while saving: java.lang.RuntimeException: com.mobinets.nep.
        npt.service.model.NptException: com.mobinets.nps.model.exception.NpsException: org.hibernate.exception.ConstraintViolationException: could not execute bat
        ch
        at com.mobinets.nep.npt.db.SaveRunner.run(SaveRunner.java:66) [npt_server.jar:]
        at com.mobinets.nep.npt.db.ThreadSaveContainer$1.run(ThreadSaveContainer.java:77) [npt_server.jar:]
        Caused by: com.mobinets.nep.npt.service.model.NptException: com.mobinets.nps.model.exception.NpsException: org.hibernate.exception.ConstraintViolationExce
        ption: could not execute batch
        ... 2 more

        Show
        Basant Kumar added a comment - Dear Team, We are experiencing a fatal error while saving imported data in the AS and HR circles. This issue is affecting application stability and causing the NEP application to crash. Kindly review the error details below and provide your recommendations to resolve the issue. at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) [spring-aop-4.3.7.RELEASE.jar:4.3.7.R ELEASE] at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:213) [spring-aop-4.3.7.RELEASE.jar:4.3.7.RELEASE] at com.sun.proxy.$Proxy2008.saveToDatabase(Unknown Source) at com.mobinets.nps.services.imtDataInput.impl.ImtCreateWS.saveToDatabase(ImtCreateWS.java:81) [nps_kernel.jar:] at com.mobinets.nep.npt.db.SaveRunner.run(SaveRunner.java:54) [npt_server.jar:] at com.mobinets.nep.npt.db.ThreadSaveContainer$1.run(ThreadSaveContainer.java:77) [npt_server.jar:] Caused by: java.sql.BatchUpdateException: ORA-02291: integrity constraint (ASSAM.FK_TRAFFIC_TRLINK) violated - parent key not found at oracle.jdbc.driver.OraclePreparedStatement.executeBatch(OraclePreparedStatement.java:11190) [ojdbc7-12.1.0.2.jar:12.1.0.1.0] at oracle.jdbc.driver.OracleStatementWrapper.executeBatch(OracleStatementWrapper.java:244) [ojdbc7-12.1.0.2.jar:12.1.0.1.0] at com.mchange.v2.c3p0.impl.NewProxyPreparedStatement.executeBatch(NewProxyPreparedStatement.java:1135) [c3p0-0.9.2.1.jar:0.9.2.1] at org.hibernate.engine.jdbc.batch.internal.BatchingBatch.performExecution(BatchingBatch.java:110) [hibernate-core-5.1.10.Final.jar:5.1.10.Final] ... 33 more 2025-07-11 03:51:19,821 INFO [stdout] (AsyncAppender-Dispatcher-Thread-98) 03:51:19- [FATAL] [SaveRunner] [Thread-113] Error while it will may calling savin g instances database 2025-07-11 03:51:19,822 ERROR [com.mobinets.nep.npt.db.ThreadSaveContainer] (Thread-113) Error while saving: java.lang.RuntimeException: com.mobinets.nep. npt.service.model.NptException: com.mobinets.nps.model.exception.NpsException: org.hibernate.exception.ConstraintViolationException: could not execute bat ch at com.mobinets.nep.npt.db.SaveRunner.run(SaveRunner.java:66) [npt_server.jar:] at com.mobinets.nep.npt.db.ThreadSaveContainer$1.run(ThreadSaveContainer.java:77) [npt_server.jar:] Caused by: com.mobinets.nep.npt.service.model.NptException: com.mobinets.nps.model.exception.NpsException: org.hibernate.exception.ConstraintViolationExce ption: could not execute batch ... 2 more
        Srishti Kashyap made changes -
        Remaining Estimate 0 minutes [ 0 ]
        Time Spent 6 hours [ 21600 ]
        Worklog Id 271708 [ 271708 ]
        Srishti Kashyap made changes -
        Baseline Start 2025-07-14 24:00 (set baseline based of initial work logging)
        Baseline End 2025-07-14 24:00 (set baseline based of initial work logging)
        Srishti Kashyap made changes -
        Time Spent 6 hours [ 21600 ] 7 hours [ 25200 ]
        Worklog Id 271710 [ 271710 ]
        Hide
        added a comment -

        Checked the logs and respective missing parent key in DB...data present there..added logs for tracking for future.

        Show
        added a comment - Checked the logs and respective missing parent key in DB...data present there..added logs for tracking for future.
        Khaled Khalil made changes -
        Assignee Khaled Khalil [ kkhalil ] Srishti Kashyap [ skashyap ]
        Abir Messaikeh made changes -
        Status Open Bug [ 10108 ] Need More Info [ 10011 ]
        Assignee Srishti Kashyap [ skashyap ] Basant Kumar [ bkumar ]
        Hide
        Srishti Kashyap added a comment -

        Build 3.7.71.478 is released removing logs applied for it due to performance problem its creating.

        Show
        Srishti Kashyap added a comment - Build 3.7.71.478 is released removing logs applied for it due to performance problem its creating.
        Basant Kumar made changes -
        Status Need More Info [ 10011 ] Open Bug [ 10108 ]
        Basant Kumar made changes -
        Assignee Basant Kumar [ bkumar ] Srishti Kashyap [ skashyap ]
        Hide
        Basant Kumar added a comment -

        issue fixed

        Show
        Basant Kumar added a comment - issue fixed
        Basant Kumar made changes -
        Status Open Bug [ 10108 ] Cancelled [ 10013 ]
        Resolution Fixed [ 1 ]
        Transition Time In Source Status Execution Times Last Executer Last Execution Date
        Open Bug Open Bug Need More Info Need More Info
        9d 9h 15m 1 Abir Messaikeh 23/Jul/25 3:03 PM
        Need More Info Need More Info Open Bug Open Bug
        180d 17h 48m 1 Basant Kumar 20/Jan/26 7:52 AM
        Open Bug Open Bug Cancelled Cancelled
        12m 34s 1 Basant Kumar 20/Jan/26 8:04 AM
        Subversion JIRA

        Links Hierarchy

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        Invalid license: EXPIRED

          People

          • Assignee:
            Srishti Kashyap
            Reporter:
            Basant Kumar
          • Votes:
            0 Vote for this issue
            Watchers:
            2 Start watching this issue

            Dates

            • Due:
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              Updated:
              Resolved:
              Planned Start:
              Planned End:
              Actual Start:
              Date of Baselining:

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              Logged:
              Time Spent - 7 hours
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